We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Only for an Exceptional Rate”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
InterContinental Toronto Centre
Ranked #19 of 137 Hotels in Toronto
Certificate of Excellence
Reviewed June 3, 2007

We were guests of the hotel from May 30 to June 2. We booked on Hotwire and had a rate of $139.00 US. Hotwire categorizes this as a 41/2 star. It's not. We are most certainly glad we didn't pay more.

We had looked forward to staying here. We have visited Toronto multiple times and although we had not stayed here, we had been to the bar and restaurant several times while previously attending conferences and conventions. We had previously stayed at the Intercontinental on Bloor Street and were most pleased with that hotel.

The physical plant is lovely. The lobby is large and handsomely decorated, and the soaring atrium restaurant and bar at the front of the hotel still impresses after many years.

Our room was nicely decorated in honey coloured, slightly cheap looking furnishings. We noted, however, that the elevator areas on our floor and several others were not decorated in the more contemporary style we saw on some other floors. It may be that there is a distinction in room furnishings, too. Housekeeping was OK, but there were some maintenance issues that included peeling paint in the bathroom and a piece of rag wedged in between the mirror and backspalsh. The body lotion was past date and was curdled and watery. Bedding and toweling were fine, but only one bathrobe was provided. There was no turndown or refresh service. Happily for us, there was a coffee maker. The hotel offers 24 hour room service but selections after 11:00 pm are very limited.

Our biggest issue with the hotel was service. Check-in was unpleasant. Despite the fact that we are Priority Club members and had pre-registerd for a bonus offered to those staying at least 2 nights, we were advised that we were not eligible because we had only booked through Hotwire.

The concierge service was the worst we've ever encountered. All those behind the desk seemed almost completely unaware of the current Toronto dining scene, bereft of suggestions, and unwilling to even look up phone numbers for restaurants to make reservations. (We provided them with them.) We were several times misinformed about closing times of restaurants, resulting in us not having a place to eat after a late theatre performance in North York.

Food , drinks (the Mojito is unrecognizable), and service in the bar were not good. Our waitress on 2 occasions was surly. We were also told that last call was at 11:45, despite the fact that the hotel information book and conciege both said that the bar closes at 1:00 am. We later saw others being served at 12:30 am.

The doorman was rarely at the door. There is a button on the phone in one's room that is supposed to be an "ask anything" service. We called several times. No one had an answer ... ever. Instead, we were shuffled from department to department until we gave up in frustration.

The hotel is well located to Union Station, the Hockey Hall of Fame, the St. Lawrence Market, a number of good restaurants, and connects to the Convention Centre. A late check out of 2:00 pm. can be arranged. On line check- in service for airlines is complimentary at the business centre.

If you can get a good rate, as we did, one can look past the problems, but this hotel most certainly does not merit paying more than $170.00.

  • Stayed: June 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
5  Thank Fearful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (2,788)
Traveler rating
Traveler type
Time of year
Language
  • More languages

2,469 - 2,475 of 2,788 reviews

Reviewed May 29, 2007

I stay here frequently on business and have yet to experience a totally perfect stay. The rooms are spacious and well-decorated - modern, with lots of silver and espresso touches, and housekeeping does a fine job, however the technical aspects of the hotel always seem to fail me.

I was there once during some sort of electrical testing procedure, which left the whole hotel dark and with only one elevator functioning from 12-4am one night - staff were on hand providing flashlights but it was still a terrible inconvenience.

On several occasions I have been unable to connect to the wifi no matter what password I try or what computer I use, and on my most recent trip, the "Jetsons phone" (a sort of phone/computer on the desk) wasn't working either (and on my previous stay it only worked for part of my visit).

If you're just looking for place to hang your hat at the end of the day, this hotel is a fine choice. If, however, you need to be on the net a lot for business purposes, you might want to look elsewhere.

Incidentally, the snacks at the lounge - one of the few places where you can reliably connect to the net - are great.

  • Stayed: May 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
3  Thank pompom79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2007

We travel extensively and have certain expectations when staying at a four or five star hotel. Interncontinental in Toronto doesn't deserve its stars--this was like a three star!

Our room had a layer of dust everywhere, the phone didn't work on the desk and the hotel response was "use the one on the nightstand." BTW, the phone on the nightstand worked but none of the speed dial buttons worked, like a direct call to guest services would have been nice. We asked for turn down service everyday, and every night no one came to freshen the room. The fitness centre was designed by someone who never works out so it was kind of a joke, and there is no house phone on that floor so if you need to call a room while visiting the fitness centre you need to go to another floor.

I could go into more events that were annoying like the wifi that no one told us about as we struggled to get the Internet connected through a cable (no signage), and the broken phone that buzzed in the middle of the night!

On the good side, the location is great! But if we went back to Toronto we would never stay at this property again.

  • Stayed: May 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
5  Thank stretchmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 21, 2007

I booked this hotel through Hotwire. And as far as hotels go it has an air of richness about it. The staff is personable and helpful while the rooms contain large bathrooms with soft beds. My only complaint and I knew this going in was that this hotel is not designed for children. It appears to be made for businessman and couples. The pool area is gorgeous but once again kids really are not welcome. They use to have restricted pool hours for kids but I think enough people complained so they got rid of those hours. Overall, a pleasant experience but if you have children stay at another place.

  • Stayed: May 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
2  Thank Payne15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 10, 2007

For one night at this hotel the check-in staff kindly put me in a corner room with great views over Toronto and the lake - ask if one is free when you stay here. Access to the Convention Centre next door is simple - although the Centre itself is confusing. Downtown is a few blocks away - past some interesting street characters. The room was clean and well furnished. The bathroom is smaller than most, but well equipped. I didn't try the restaurants - or the mini-bar! The Sheraton and Hilton also looked nice, but I think this Intercontinental is a good choice for Toronto.

  • Stayed: May 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
3  Thank FrequentFrier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 9, 2007

The Intercontinental Toronto Centre is a nice hotel. Huge, modern atrium-like entry space – the registration is set far from the main entrance at the rear of the space with no signs, only a multi-colored painting. Figured this was the place to check due to the long lines. We had purchased a large king suite for our stay, but it was not ready at 1PM, so we went to lunch. Upon our return were showed an okay room which overlooked many rail tracks leading into the main station. Within 5 minutes we could here many rumblings and sounds of the horns of passing trains; so we knew we wouldn’t be able to sleep here. We were told they would work on it. I didn’t appreciate the comment about the first room, “we’ve never received a complaint about noise in this room before”. So, what is the number of complaints one must receive for it to be valid? I don’t ask much from a room: firm bed, quiet to be able to sleep and cool also to be able to sleep. Fortunately another room was found far away from the rail tracks; this could be difficult as this hotel straddles the tracks. While the room difficulty had a happy ending, the initial contacts were a trend that was to reveal itself during our stay. Canada may look a bit like the US, people are nice, but they severely lack customer service. They just don’t know how to respond when someone makes a reasonable complaint. Only when we pressed, did the situation was the issue resolved.

  • Stayed: May 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
6  Thank Astrid_Avia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 8, 2007

I stayed for for 4 nights while in town for a meeting at the next door convention centre. Being next to the CC was a HUGE plus--I really appreciated not having to walk back to my hotel room after a long day of meetings. Check in was painfully slow, and everytime I needed something at the front desk (including having to get all three of our room keys re-keyed THREE times), I had to wait in line at least 5 minutes. Concierge desk "misplaced" an envelope that had been given to them to keep for me, but ultimately found it about 30 minutes later and redeemed themselves with some great dinner recommendations. The lobby is quite nice, the rooms and beds were comfy and clean. Elevators were also painfully slow (waited 7 minutes one morning to get upstairs). The restaurant in the hotel is overpriced for the quality, but is a VERY handy place for business meetings, so I ended up eating there quite a bit. There are many fantastic places to eat within a 20 minute walk. I didn't use the pool or gym, so can't comment on those. Internet in the room is 10 dollars per day. Local phone calls $1.75 each.

  • Stayed: May 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
3  Thank nmsoonergirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Toronto hotels
Downtown West
Delta Hotels by Marriott Toronto
Downtown West
Fairmont Royal York
Fairmont Royal York
#20 of 137 in Toronto
3,657 reviews
Downtown West
Residence Inn Toronto Downtown/Entertainment District
Show Prices
Show Prices
Show Prices
Midtown
InterContinental Toronto Yorkville
Downtown West
Hyatt Regency Toronto
Hyatt Regency Toronto
#32 of 137 in Toronto
2,506 reviews
Downtown West
Toronto Marriott City Centre Hotel
Show Prices
Show Prices
Show Prices

Been to InterContinental Toronto Centre? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about InterContinental Toronto Centre

Address: 225 Front Street West, Toronto, Ontario M5V 2X3, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Toronto
#13 Luxury Hotel in Toronto
#14 Family Hotel in Toronto
#17 Romantic Hotel in Toronto
#18 Business Hotel in Toronto
Price Range: $135 - $514 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Toronto Centre 4*
Number of rooms: 586
Official Description (provided by the hotel):
With a Front Street location adjacent to the Metro Toronto Convention Centre, InterContinental Toronto Centre is considered the city centre's best location. We are steps away from the CN Tower, Canadian Broadcasting Centre, Rogers Centre, Air Canada Centre, the entertainment and financial districts, Toronto Eaton Centre, the Royal Ontario Museum and Roy Thomson Hall. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Expedia, Orbitz, Priceline, Hotwire, Cancelon, Evoline ltd, Cheap Tickets, getaroom.com, HotelQuickly and TripOnline SA so you can book your InterContinental Toronto Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Toronto Centre Hotel Toronto

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing