Stayed at the Intercontinental for 3 nights in mid August 2014.
The hotel is in a great location, only a 5 minute walk to a number of good restaurants, as well as the aquarium and the CN Tower. There is a lot of construction in the area, but it wasn't noticeable once inside the hotel. Tour guides on the open top bus tour said that Toronto has only 2 seasons: Winter and Construction! :)
The hotel has a huge lobby, which although large is still welcoming. Our room was on the 6th floor and overlooked Front Street. The hallways were clean and cool from good air conditioning and the room itself was modern, well maintained and clean. The room rate was quite high, but you need to pay for a good quality hotel in such a good location.
There were a couple of issues during my stay - 1) After leaving my car with valet at the hotel entrance, I was not advised that I would need to retrieve the car at a different location. This meant a longer than anticipated wait (and being late for an appointment) when collecting the car the next morning. When returning later in the morning I told the Front Desk of my issues, where the staff took my details and said that a manager would contact me. They stayed true to their word and a manager emailed me an apology and arranged for a cheese platter and a bottle of red wine for that evening. A great way to keep guests happy! 2) I was woken at around 9am (needed a lay-in!) one morning by loud banging and drilling coming from the floor above. This caused a lot of noise in the room and even made the toilet seat and toiletry items in the bathroom start to shake and vibrate! This went on for around 2 hours. I contacted the manager, by replying to his earlier email to advise on the situation. Again, a speedy reply was received, which advised that they were aware of the work being carried out, but had not authorised the use of loud power tools at that time of the day. A full apology was received, as was an offer of dinner in the hotel's restaurant that evening. As it was our last evening in Toronto, we wanted to go out for dinner, so declined the offer. However, the manager replied and said that he had removed items from my hotel bill (just over $100) as way of an apology. Such good customer service, which went way above what was required/expected! Thanks again for making things right in such a nice way.
The hotel is very close/connected to the conference centre and also has lots of interesting street food vendors outside from lunch time to late evening. Union Station is around 5 minutes walk away, and the red open top tour buses stop just a few minutes walk away - just turn left when exiting the hotel.
I would stay here again if I return to Toronto, but would hope to have a fault-free and relaxing time :)
- Official Description (provided by the hotel):
- With a Front Street location adjacent to the Metro Toronto Convention Centre, InterContinental Toronto Centre is considered the city centres best location. We are steps away from the CN Tower, Canadian Broadcasting Centre, Rogers Centre, Air Canada Centre,the entertainment and financial districts, Toronto Eaton Centre, the Royal Ontario Museum and Roy Thomson Hall. ... more less
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- Also Known As:
- Intercontinental Toronto Centre Hotel Toronto