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“Good hotel, but with a couple of issues”

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InterContinental Toronto Centre
Ranked #23 of 134 Hotels in Toronto
Certificate of Excellence
Bristol, United Kingdom
Level Contributor
55 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Good hotel, but with a couple of issues”
Reviewed August 20, 2014

Stayed at the Intercontinental for 3 nights in mid August 2014.

The hotel is in a great location, only a 5 minute walk to a number of good restaurants, as well as the aquarium and the CN Tower. There is a lot of construction in the area, but it wasn't noticeable once inside the hotel. Tour guides on the open top bus tour said that Toronto has only 2 seasons: Winter and Construction! :)

The hotel has a huge lobby, which although large is still welcoming. Our room was on the 6th floor and overlooked Front Street. The hallways were clean and cool from good air conditioning and the room itself was modern, well maintained and clean. The room rate was quite high, but you need to pay for a good quality hotel in such a good location.

There were a couple of issues during my stay - 1) After leaving my car with valet at the hotel entrance, I was not advised that I would need to retrieve the car at a different location. This meant a longer than anticipated wait (and being late for an appointment) when collecting the car the next morning. When returning later in the morning I told the Front Desk of my issues, where the staff took my details and said that a manager would contact me. They stayed true to their word and a manager emailed me an apology and arranged for a cheese platter and a bottle of red wine for that evening. A great way to keep guests happy! 2) I was woken at around 9am (needed a lay-in!) one morning by loud banging and drilling coming from the floor above. This caused a lot of noise in the room and even made the toilet seat and toiletry items in the bathroom start to shake and vibrate! This went on for around 2 hours. I contacted the manager, by replying to his earlier email to advise on the situation. Again, a speedy reply was received, which advised that they were aware of the work being carried out, but had not authorised the use of loud power tools at that time of the day. A full apology was received, as was an offer of dinner in the hotel's restaurant that evening. As it was our last evening in Toronto, we wanted to go out for dinner, so declined the offer. However, the manager replied and said that he had removed items from my hotel bill (just over $100) as way of an apology. Such good customer service, which went way above what was required/expected! Thanks again for making things right in such a nice way.

The hotel is very close/connected to the conference centre and also has lots of interesting street food vendors outside from lunch time to late evening. Union Station is around 5 minutes walk away, and the red open top tour buses stop just a few minutes walk away - just turn left when exiting the hotel.

I would stay here again if I return to Toronto, but would hope to have a fault-free and relaxing time :)

  • Stayed August 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank MJB1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica W, Manager at InterContinental Toronto Centre, responded to this review, August 21, 2014
Dear MJB1979,

Thank you for your review. While I was disappointed to learn about the inconveniences you experienced during your stay with us, I was delighted to learn that we were successful in rectifying your concerns and providing you with the exceptional customer service we are best known for. Our team prides itself on turning every experience into a memorable one and we are overjoyed that we had the opportunity to do this for you.

In order to ensure the instances you uncounted do not reoccur in the future, I have also shared your comments with our Front Office team, who will be reviewing these concerns internally. I also invite you to contact me personally when planning your next visit with us, as I would be delighted to assist with your reservation and ensure your next stay is flawless.

Thank you again for your comments and we look forward to your return.

Best Regards,

Jessica Webb
Executive Assistant
Jessica.webb@ihg.com

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Eastern Canada
Level Contributor
83 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
Reviewed August 19, 2014

INTERCONTINENTAL TORONTO CENTRE
Stayed August 14-16, 2014
Room: King Suite on the 19th Floor.

What a delight to stay at the Intercontinental Toronto Centre. I was on a trip to a conference and I wanted to be within walking distance. This seemed like a good choice. Being part of the IHG Hotel line, I was able to take advantage of the priority check in which had me in my room in a few minutes. This was a nice surprise since I arrived after 5 PM and I was concerned about a check-in at this time of day.

No worries at this location. My fist session was at the Roy Thompson Hall at 7 PM which was only about a 4 minute walk from this hotel. I had time to order and eat a delightful room service burger and still had time to walk, not up the street, but rather through the City Way. An internal walkway that went through several of the downtown buildings.

The next two mornings I had a delightful breakfast buffet at Azure, the restaurant inside of the hotel. I do like a buffet, but I am fussy eater in that I want to have fresh, hot, well seasoned food with great service. They have it all here. I usually go do different spots for each meal but I wanted to come back and try more of the food here the second day. Not only was the omelets service excellent, the rest of the choices were all good as well.

I have to admit, I like to watch cooking shows and when I saw the street vendors, I tried one for lunch ... I wish I opted for the hotel instead. It was good, but just not near what they are serving inside.

I have two other points for you in this review. Usually, I like to give kudo’s to a staff member or two that I think went above the call and offered excellent service. I honestly cannot do that here. Everyone from the hotel front desk to the staff at Azure were all great. Fast efficient and making sure I wanted for nothing. Hat’s off to the staff here. Good staff means a great management team in the background. This means you should have a great experience as well. I am including a few photo’s of staff members.

I did not have time to treat myself at the Spa, but, I did take a walk through and the Spa facilities look very nice. I wish I had of stayed an extra day to unwind from everything and indulged myself here. Maybe next time.

Finally, if this is just a stopover, then this won’t impact you as I am sure all the rooms are great, but if you are coming for two or more days, I would highly recommend upgrading to a suite. I did and I was super pleased. It is only a modest increase and to have a separate room, separate from the bedroom to relax in, just makes it feel so much more relaxing. I have stayed in other hotels where it was not worth it, but at the Intercontinental Toronto Centre, it is worth the upgrade 100%

I do want to say that the prices might seem high to the budget traveler to stay in the downtown core, but I compared most of the hotels in the business district and I found this hotel to be of great value. If your travels are taking you to Toronto, save on all the daily cab fares and treat yourself to a hotel stay here. I am recommending this one.

Room Tip: Upgrade to a suite. Well worth it.
See more room tips
  • Stayed August 2014, traveled solo
    • Value
    • Location
    • Service
Helpful?
1 Thank SteveEasternCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica W, Manager at InterContinental Toronto Centre, responded to this review, August 21, 2014
Dear SteveEasternCanada,

Thank you for taking the time to share the details of your experience with us. It is a pleasure to learn that your enjoyed all aspects of your stay from beginning to end. Our team always aims to exceed our guests’ expectations and we are thrilled that we were successful in doing this for you.

We were also happy to hear that you enjoyed your dining experience at Azure. Our Culinary and Azure team always strives to provide our guests with memorable experiences alongside a wide selection of delicious culinary options, and we know they will be delighted to learn that you enjoyed it all!

When planning your next visit to the city of Toronto, please feel free to contact me personally as I would love to have the opportunity to show our gratitude for your continued loyalty as an IHG Rewards Member.

Thank you again for your review and we look forward to welcoming you back soon.

Best Regards,

Jessica Webb
Executive Assistant
Jessica.webb@ihg.com

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 19, 2014

We came over a busy weekend, it was Caribana weekend and One Direction was at the Rogers Centre! The staff did a great job making the long check in more comfortable by bringing us ice cold bottles of water, which I appreciated after a long drive in. Our room was beautiful and newly remodeled. We had a view of the CN tower, roundhouse, and lake which was very beautiful. I found our room very quiet and peaceful and I enjoyed spending down time there. Our housekeeper was very nice and didn't mind that I turned the couch to look out on the water. The bed was very comfortable and I appreciated all the pillows. I used the gym each day and found it to be very nice. I loved that there was a room on the side with small weights, benches, barre, balls, etc. We came for both business and vacation and would highly recommend this hotel to all travelers.

  • Stayed August 2014, traveled on business
    • Value
    • Location
    • Service
Helpful?
Thank brown-hodges
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica W, Manager at InterContinental Toronto Centre, responded to this review, August 21, 2014
Dear brown-hodges,

Thank you for sharing your comments with us. We are happy to hear that you enjoyed your recent stay with us and received such superior "at your side" service from our team. It was also wonderful to read that you had the opportunity to take advantage of our fully equipped Fitness Centre during your visit.

Thank you again for your kind recommendations and we look forward to welcoming you back in the future.

Best Regards,

Jessica Webb
Executive Assistant
Jessica.webb@ihg.com

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stephenville, Canada
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed August 18, 2014 via mobile

We stayed here in March for a week when we went to a maple leafs game and the billy joel show. We were walking distance to the td centre and just about everywhere else we wanted to go.
room we had was on a high floor (renovated), it was just a beautiful hotel. nice and clean. ..great staff, comfy beds, nice spa and pool. If you are going to Toronto to shop or to see a show this is a great location.

Stayed March 2014, traveled with family
Helpful?
Thank amsterdamdream
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica W, Manager at InterContinental Toronto Centre, responded to this review, August 20, 2014
Dear amsterdamdream,

We are thrilled to hear that you enjoyed your stay with us and had the opportunity explore our convenient location during your visit. It was also great to read that our newly renovated Feature Guestrooms were to your liking, as the comfort of our guests' is always one of our top priorities.

Thank you for sharing your comments with us and we look forward to welcoming you back again in the future.

Best Regards,

Jessica Webb
Executive Assistant
Jessica.webb@ihg.com

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario, Canada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 18, 2014

My boyfriend and I have stayed here many times over the last year and a half and every time our experience has been wonderful. We come to Toronto often for weekend trips for events/concerts and have stayed at several downtown hotels and this has definitely become our favourite.
You literally cannot beat the location of this hotel, perfect for going to Blue Jays games, Leafs games, the CN tower, Ripley's Aquarium, concerts at Molson Amphitheatre etc. There are also a ton of restaurants and bars within walking distance and the atmosphere on Front Street is great for walking around.
We have stayed in both the standard rooms and the suites at the Intercontinental and both have been exceptional. Staff are great, rooms are modern, well decorated, and clean. The pool at the hotel is beautiful as well. Views are great of either the CN tower/water or the street view.
Most recently we stayed for Canada day long weekend for 2 nights to go to the Digital Dreams concert event. The hotel was at capacity which we knew as there were several large events going on it the city that weekend. We waited for about half an hour to check-in, when we got to the front of the line our room was not ready but we were offered a gift card for the hotel bar/restaurant. This was the only issue we have ever had while staying here and the staff were very accommodating and resolved the issue quickly. Other than this small hiccup our weekend was wonderful as ever.
The stay at the Intercontinental is always comfortable and enjoyable and we will certainly be returning many times in the future.

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Alysia7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica W, Manager at InterContinental Toronto Centre, responded to this review, August 20, 2014
Dear Alysia D,

Thank you for your kind review and continued loyalty. Our team always strives to create memorable experiences for our guests and we are delighted to hear that we have been successful in delivering this to you throughout all of your stay with us.

We apologize for the wait you experienced at check-in during your most recent stay, and as you know this is not indicative of the level of service we are known to provide. However, to ensure instances such as these are avoided in the future, I have shared your feedback with the appropriate departments who will be reviewing ways to improve in this area.

When planning you next visit to Toronto, please feel free to contact me personally to assist with your reservation. This would also allow me to have the opportunity to show our gratitude for your ongoing loyalty which is highly valued by everyone on our team.

Thank you again for sharing your comments with us and we look forward to your return.

Best Regards,

Jessica Webb
Executive Assistant
Jessica.webb@ihg.com

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
63 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed August 18, 2014

Situated near the CN Tower and a short walk from the harbour front this hotel is in a great position. We stayed in an Executive room on the 8th floor so had use of the lounge. This meant that we had breakfast, afternoon tea and pre-dinner snacks provided as well as coffee, tea and soft drinks available all day. The staff were very friendly and helpful. All in all a very enjoyable stay.

  • Stayed August 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank kaswan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica W, Manager at InterContinental Toronto Centre, responded to this review, August 20, 2014
Dear kaswan,

It is wonderful to hear that you enjoyed our convenient location as well as added benefits of our Club InterContinental Level during your recent stay with us. Our Club Team always strives to exceed our guests' expectations and we are thrilled to read that they were successful in providing you with a memorable experience.

Thank you for taking the time to share your comments with us and we look forward to hosting you again soon.

Best Regards,

Jessica Webb
Executive Assistant
Jessica.webb@ihg.com

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitchener
Level Contributor
102 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed August 17, 2014

This is my second time staying at this hotel.

I stayed for 3 nights, and really like this hotel. The room is clean and quiet, I had a good view looking out to the lake from the room. The elevators for the size of the hotel are quick. Check in was fast and efficient.

The hotel is right downtown, there is a lot close by. I did drive in and there isn't really a self park option although you park in the Toronto Convention Centre which is attached to the hotel. If you are visiting and not planning on using your car (which was the case with me) this is not a problem but if you wanted in and out privileges you would be better off going with valet parking. The parking lot is connected to the hotel indoors, although it is a little cumbersome to get into the lobby.

I liked the size of the room, the bed was extremely comfortable, and the internet speed was good.

All in all I would definitely recommend this hotel.

  • Stayed July 2014, traveled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Jayawayfromhome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica W, Manager at InterContinental Toronto Centre, responded to this review, August 18, 2014
Dear Jayawayfromhome,

Thank you for reviewing us. We were delighted to hear that you enjoyed the comfort of your guestroom as well as our convenient location during your visit.

Your kind recommendations are greatly appreciated and we are excited to have gained your loyalty. Should you choose to use the public parking lot again during your next visit, please feel free to drop off your baggage at our valet entrance prior to parking. Our team would be happy to assist in bringing your luggage up to our lobby and have it ready for you once you have parked your vehicle.

Thank you again for sharing your experience with us and we look forward to welcoming you back in the future.

Best Regards,

Jessica Webb
Executive Assistant
Jessica.webb@ihg.com

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Toronto Centre

Property: InterContinental Toronto Centre
Address: 225 Front Street West, Toronto, Ontario M5V 2X3, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Spa Hotel in Toronto
#14 Family Hotel in Toronto
#17 Romantic Hotel in Toronto
#18 Business Hotel in Toronto
#18 Luxury Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Toronto Centre 4*
Number of rooms: 584
Official Description (provided by the hotel):
With a Front Street location adjacent to the Metro Toronto Convention Centre, InterContinental Toronto Centre is considered the city centres best location. We are steps away from the CN Tower, Canadian Broadcasting Centre, Rogers Centre, Air Canada Centre,the entertainment and financial districts, Toronto Eaton Centre, the Royal Ontario Museum and Roy Thomson Hall. ... more   less 
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Also Known As:
Intercontinental Toronto Centre Hotel Toronto

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