Now that I've stayed here, I think I can help resolve the huge difference between so many of the reviews here. I have stayed at many InterContinental Hotels in Europe, and this one does not measure up to even the worst day at any of them, but there is a very good reason why; it's a converted Crowne Plaza. A very old Crowne Plaza.
When you enter the hotel for the first time, it's all InterContinental. Very beautiful, modern and clean, with staff who are anxious to serve. Check in was a breeze, and then I took the elevator (very nice elevator, too) to the 21st floor. I felt like I stepped into a time warp when I got off the elevator -- it was 1978 from the floor to the ceiling. All topaz, and other colors that go with topaz. When I got to my room it was more of the same. The only "InterContinental" part was the bed linens. Everything else was classic, cheap hotel. The room smelled very stale -- like a converted smoking room -- and everything was horribly disappointing. The thermostat still says Crowne Plaza.
I called to request another room and was sent to the 16th floor where a bellman met me with new keys. This is a remodeled floor. It's like 50% InterContinental -- modern decor but more than a little disheveled. My room was much better, but nothing (and I mean nothing) like an InterContinental room in Europe. The smell was the same because the ancient, loud, rattling ventilation system is there for good. The 15-year old, 27-inch television had a distorted picture because the TV signal for some channels is HD squeezed into a box format. The desk chair was broken; the seat was falling through the middle. Both the wireless and ethernet internet access were abysmally slow. The bathroom had been touched up, but not gutted like it should have been after 20 or so years. In short it was a $150 per night room that I was paying $300 for.
I could go on with tons of examples, but suffice it to say the hotel will disappoint anyone who has stayed at another InterContinental hotel pretty much anywhere. And at $300 per night it is horribly overpriced. If you can stay here for $100-$150, that's almost worth it. But be sure to request a remodeled room, unless you want to revisit your cheap hotel stays from the 70's.
- Official Description (provided by the hotel):
- With a Front Street location adjacent to the Metro Toronto Convention Centre, InterContinental Toronto Centre is considered the city centres best location. We are steps away from the CN Tower, Canadian Broadcasting Centre, Rogers Centre, Air Canada Centre,the entertainment and financial districts, Toronto Eaton Centre, the Royal Ontario Museum and Roy Thomson Hall. ... more less
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- Also Known As:
- Intercontinental Toronto Centre Hotel Toronto