I had a very nice stay at the InterContinental Toronto Centre (in the heart of down-town Toronto). I had stayed over this past weekend (Feb 8th), while celebrating a friends birthday. My friends and I had a wonderful time out-on-the-town and at the hotel.
For the what I had paid, I thought it was excellent value for what I got. Here are some highlights of my stay.
- Great value (for what I had paid - mind you to my advantage, it was a slower/calmer week for the hotel). For $265, luxury/renovated suite, breakfast in bed etc.
- Lovely bright, stylish and spacious junior suite with very nice panoramic city views of the financial district (see photos).
- Very nice and comfortable room furnishings with a designer feel.
- Wonderful plush beds, with good quality linens.
- Bright, clean bathroom with a nice large vanity and a good shower.
- Fantastic, above and beyond housekeeping and concierge service. Many thanks to Stephanie at the concierge desk for all her help with my stay.
- Yasir at the Front desk, was very friendly, personable and professional when checking me in.
- Nice, bright pool and spa lounge area. Great service at the spa too.
- Great location (very central, close to all transit, shopping, dining needs and anything else you could want).
- Very nice room service, with a great food presentation. But room service (like at most luxury hotels) here is very, very pricey. So do be aware of the prices.
Here are few reasons why I have not given my stay a 5-star rating:
- When trying to reach the reception / call centre, it takes forever to get thru. There were times, where I had waited over 10 mins on hold, just to try and reach something on the other line. This is not acceptable for a busy, 4-star luxury hotel. Very unreliable to get thru, had to call the concierge, as at least they pick-up the phones.
- At times, I found some of the front desk staff a little snotty. When requested for a later late check-out time, I felt a little bit of attitude for asking. Also when checking out, the receptionist was not very friendly and never asked how my stay was.
- Slow service, when asked for room-service / housekeeping to come up to my room for my different requests. Almost any request seems to take such a long time. I found this a little surprising for such a large property.
Other little things:
- Spa locker rooms are a little dated and dark for a spa.
- I took a peak at the Club Lounge, it really, really needs an overhaul. Found it looking, dark and dated for a luxury property.
- Parts of the room (like the carpet / walls) are already looking a little warn. A little surprising for a newly renovated room.
- Bathroom is small and fairly basic, nothing special (no "wow" factor).
All in all, I still had a very enjoyable stay and really appropriated the value for what I got with my stay. I was especially pleased with the concierge and housekeeping team. Still, if you can get a good room rate, stay in a renovated suite on a high-floor and you'll have a great time!
- Official Description (provided by the hotel):
- With a Front Street location adjacent to the Metro Toronto Convention Centre, InterContinental Toronto Centre is considered the city centres best location. We are steps away from the CN Tower, Canadian Broadcasting Centre, Rogers Centre, Air Canada Centre,the entertainment and financial districts, Toronto Eaton Centre, the Royal Ontario Museum and Roy Thomson Hall. ... more less
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- Also Known As:
- Intercontinental Toronto Centre Hotel Toronto