We stayed at this hotel while celebrating new years 2014 across the street at the Royal York for a more economical option. We did get one of the newly renovated rooms and it was great. The staff was very polite and helpful, the room clean and well stocked. Overall I think the lobby got a little out of control around 2am when we were returning to the hotel but it was new years eve after all.
From checkin to checkout it was a great experience (Both had huge line-ups and both were very fast) we did not feel rushed at the counter and did not have to wait long to get our turn even with the long line-up.More