Let me preface this by saying I read Trip Advisor all the time but this stay made me sign-up.
I feel bad about writing this because our house keepers and the front desk agent, Sam are very nice, helpful and well meaning.
I stay in a Hyatt Regency 95% of the year, so I am pretty accustomed to the Hyatt properties in my travels but this is the first time I've experienced bed bugs and I find it gross and FREAKING ITCHY. I attending a wedding last night and spend most of it itching myself. ugh. annoying.
Upon reporting the bugs, the front desk Manager, Kristine was very professional and offered to run and get itch cream and even another room. I appreciate that and she was very well meaning but apparently according to Hyatt policy they have to send exterminators in first to do anything in terms of resolving customer satisfaction. (comp night, discount, etc.) but I guess the bottom line is, even if it was a free night stay, it doesn't change my memory of the stay, which is leading me to write this review.
Overall the hotel is meh, nothing special and upon doing some research I found that this property was actually a holiday inn or something budget before becoming a Hyatt, which leads me to my next point.
Of the Hyatt properties I've stayed at I would find this one on the bottom tier.
It's a party hotel, full of party patrons. I get it. I am in my 20s, I do that too. but they should at least make this hotel an Andaz property then and not try to hide that its something else. Lobby was full of the typical party DB types, dudes not wearing shirts, drunk party girls, etc. Maybe if I was in vegas or hollywood I won't care - but we were here for a wedding and I was taking care of my parents. They weren't too happy about it.
Nothing special, Gym is your typical Hyatt Stay Fit gym. Pool seems like it has a cool view and they have a sauna.
Parking is super expensive but that's typical of a downtown hotel. I wish they posted it... hate how those fees always seem to spring up on ya.
Room service is good. room service food is bad. I came in late on Thursday night and got a pretty cold sandwich with cold fries.
There is no regency club so they offer breakfast buffet. reminded me of Hampton in quality food. runny eggs, plain sausages.
Back to bed bugs.
So - the hotel management response has been on par so far. they've photographed my bug bites, offering to inspect the room, rand and consulted a pharisist to buy hydrocortizone and even offered to adjust the room. Again... all very well meaning and Kristene the front desk manager is doing a good job at trying to help resolve it... but still doesnt change the fact that I got all these bites.
I am just a very experienced Hyatt customer who is very disappointed on my stay. The staff and manager mean well... but the i am left with an Itchy feeling. Just feeling a gap on justice.
Hyatt's I'd recommend
Los Angeles - Century City
San Francisco - Financial District
Andaz San Diego
Hyatt's I'd not recommend.
Hyatt on King Toronto
- Official Description (provided by the hotel):
- Located in the heart of Toronto Entertainment District, central downtown, is the beautiful Hyatt Regency Toronto. Boasting 394 guestrooms including 32 deluxe suites on 20 floors. Typical guestroom features include 42inch plasma television, iPod Docking station, multi-media interface capabilities, massaging showerhead and other comforts of home. For business or pleasure, the Hyatt Regency Toronto provides the perfect location for anywhere you need to be in Toronto. ... more less
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- Also Known As:
- Hyatt Regency Toronto Hotel Toronto
- Toronto Hyatt Regency
- Holiday Inn Toronto