Stayed here for 5 nights. Hotel is not large, but it is tall, and there was not valet parking. Front desk and Bellman provided excellent service at check-in, as expected for Hyatt: friendly, courteous, and very helpful. Check-in was relatively quick. Lobby is small; it almost feels like a boutique type hotel; clean lines dark wood walls and light floors.
Room: Was on the 19th floor. The room had two very comfortable queen-size beds with a view. I stayed here a year ago as well in a different room, and these rooms are on the smaller side. Be advised that several pieces of luggage can take up some floor space in these size rooms. Rooms was clean, and bathroom design very nice. But the bathtub had a crack on the edge that looked like it was not repaired well. The door to the room had to be given an extra push or pull to close entirely. But again, the view from the room was great. One exception is not the hotel's fault: there is much condo construction going on in downtown Toronto, and we saw a lot of that from the view.
Room was quiet from outside condo construction noise, but you could hear guests in adjacent rooms. Not noisy at night, but the Hyatt put up a sign in the evening that stated "Only registered guests are allowed on the upper floors starting at 10:00pm". This was done to curtail late night noise.
Room service: Room service was out of character for a Hyatt. I made my room order and left to get something outside the hotel. I was gone all but 7 - 10 minutes. Amazingly, my order, which did require some prep, was ready, and room service had come up and I was not there. They did call and left me a message, I called back and apologized, I had just missed them by a minute or so, and they came back up. I apologized again personally, but the person seemed so miffed during the whole time, like he didn't want to be there. Even after my tip, which was considerable, I barely heard a thank you. Room service is not worth it here. Don't bother.
Cleanliness: Room Cleaning staff was very good. Lobby was very clean. But it is not clear if they have enough cleaning staff 24/7. My roommate however came in the hotel late and walked over spilled beer that was almost sticky in one of the elevators.
Hotel facilities: The deck with the pool is a wonderful little getaway on the 17th floor weather permitting. Nice!!! Workout facility is small but you get a great view of the city. The King Street Social Kitchen, which is their hotel restaurant is good for buffet breakfast. Buffet price and selection is good, but they end breakfast at 11:00am every day. The Hyatt Regency in Chicago, for example, will at least keep their weekend buffet open a couple of hours after that. In this hotel's defense, there may not be the crowd to warrant having that open later...it was not full when we ate there. We walked over to Cora's to have breakfast for less money and a more fulfilling meal. Or go to Tim Hortons' for something small and quick.
Neighborhood: Convenient location. About a 7 minute walk to the subway. This hotel is located in the entertainment district, so it is a block or two away from some playhouses. Plenty of bars, pubs, and eateries around. Neighborhood is quite active on the weekends, and can be loud when you are out on the street. Lot's of bars means lot's of alcohol, but these are not low-end places. Never felt unsafe day or night. Just can be a lot of people at certain times on the sidewalk. Walking distance to CN Tower. You can see the CN Tower when you walk out the front of the hotel.
Parking and Price: Not a cheap hotel but not the most expensive. Rooms will be smallish but square footage is more expensive in Toronto than from where I am in the Midwest. Parking is not cheap and you park yourself in the underground garage of the hotel. Spaces and navigation are tight in the garage, but we had a GMC Envoy and it parked with no problem.
Conclusion: Seemingly thin walls in the rooms and some cosmetic things don't make it seem like a luxurious hotel, but it benefits from excellent check-in and bellman staff, and a very convenient location. Hit on some things, miss on some others. But if I had to stay here again, I would have no problem doing it. Generally clean with a modern design. I would consider this hotel as an option if you want to be in the thick of social activity.
- Official Description (provided by the hotel):
- Located in the heart of Toronto Entertainment District, central downtown, is the beautiful Hyatt Regency Toronto. Boasting 394 guestrooms including 32 deluxe suites on 20 floors. Typical guestroom features include 42inch plasma television, iPod Docking station, multi-media interface capabilities, massaging showerhead and other comforts of home. For business or pleasure, the Hyatt Regency Toronto provides the perfect location for anywhere you need to be in Toronto. ... more less
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- Also Known As:
- Hyatt Regency Toronto Hotel Toronto
- Toronto Hyatt Regency
- Holiday Inn Toronto