We stayed here for a midnight movie showing (TDKR @ Scotiabank Theatre). I booked a room via Priceline and ended up with Hyatt Regency. The stay was for one night on July 23,2012.
While the location is really great, we're not that pleasant on our stay.
I read a lot of reviews saying that the CN Tower or city view is awesome. Upon check-in, I asked the the FO staff (Jose) if it's possible to be located on higher floor. He said there'd be a $30 charge. So we got room 1906 and wow! What a waste of money. Sure it's just one floor below the top floor but there's no view of CN Tower or a nice city view. We don't feel like going back and asking for a different room so we just stayed there. A/C is pretty bad, we couldn't feel the breeze and were sweating under the cover. The temperature in the hallway is even better. We thought if we left and come back later after the movie, the room temperature will be better. Unfortunately, it's still the same. I called the housekeeping in the morning (she was really courteous and polite, btw). I was told that the A/C is central and if I'd like a maintenance person to be sent. I said not to worry about it.
I couldn't sleep and when I finally could, I woke up to a fire alarm around 11.30AM. It went on for maybe about 15-20minutes. My boyfriend was awaken too and he wanted to check out early but we thought the elevator was shut down because of the alarm.
Anyways, we checked out and my boyfriend shared how we felt about the view, the A/C and the alarm to Stephanie Sitt. We politely asked if it's possible to waive the $30 upgrade fee because it's not worth it at all. She said that CN Tower view is not guaranteed and the fire alarm just went off 5 minutes before we checked out which is totally false. In the end, she said she could take 50% off of the total bill. We really didn't try to make up stories to get our money back. If it's worth it, we'll gladly pay for it.
Other than that, lobby is really clean and modern. So is the room we stayed in.
We usually stayed a 3 star hotel near Eaton Center and we thought the service was better. We always get our preferred floor when possible and internet with no extra charge.
- Official Description (provided by the hotel):
- Located in the heart of Toronto Entertainment District, central downtown, is the beautiful Hyatt Regency Toronto. Boasting 394 guestrooms including 32 deluxe suites on 20 floors. Typical guestroom features include 42inch plasma television, iPod Docking station, multi-media interface capabilities, massaging showerhead and other comforts of home. For business or pleasure, the Hyatt Regency Toronto provides the perfect location for anywhere you need to be in Toronto. ... more less
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- Also Known As:
- Hyatt Regency Toronto Hotel Toronto
- Toronto Hyatt Regency
- Holiday Inn Toronto