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“Great location, comfortable stay but limited value.”

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Hyatt Regency Toronto
Ranked #32 of 137 Hotels in Toronto
Certificate of Excellence
Reviewed August 20, 2011

I stayed here a Thursday night in June with my boyfriend after getting a great deal from a popular travel bidding website. You can’t beat the location of this Hyatt and if you’re a fan of modern decor you’ll feel at home here.

The lobby has a nice zen water fixture with contemporary design seating, adjacent to the bar which appeared to be empty. Doormen and security huddle around the side entrance by the front desk when most of the foot traffic comes from the front entrance by the Starbucks.

The bedroom had a nice wide flat screen tv and a nice view from the windows. We slept fairly well but I could hear noise from others in the corridor and it wasn’t that muffled by the walls. There was no mini-fridge in our room and this Hyatt doesn’t offer any continental breakfast. Wifi internet is only available free in the lobby, you need to pay for access in the room.

The bathroom has a sliding door but for some reason no towel racks. So after washing your hands or showering there’s no place to hang your towels. For the lazy who just throw things on the floor that won’t be an issue, but in my books no towel racks comes off as pretentious. The shower fixture was Kohler. The bathroom sink had excessive water pressure in that it was blasting from the faucet, which made a wet mess but hey, it’s better than no pressure at all.

The hotel has a nice outdoor patio with serviceable outdoor bars on the 17th floor and while we were touring around the amenities, two guys brought their takeout brown bag dinners to dine al fresco and a woman was reading on one of the lounge chairs. The outdoor pool is part of this patio but other than the few months of summer weather this city gets I can’t imagine it getting much use year round. We we looking for a hot tub/jacuzzi and asked the front desk but there is none unfortunately.

There’s a Starbucks conveniently located downstairs and if you’re hungry for more substantial fare, the hotel is right across from a strip of restaurants that cater to the theatre crowd on King Street West. The hotel’s restaurant is downstairs from the lobby but with so many options just steps outside, your wallet’s better off if you head out on the town.

Overall it was a nice comfortable stay but if I hadn’t scored a great deal from the bidding website I wouldn’t have stayed here otherwise. The rack room rates appear to reflect the real estate and the decor but that’s it in terms of value.

Room Tip: Ask for a high level floor away form elevators.
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  • Stayed: June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank herroyalmelness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_370_King_St, Guest Relations Manager at Hyatt Regency Toronto, responded to this reviewResponded September 12, 2011

Dear hrmelness,

Thank you for your feedback and taking the time to post your comments. We take great pride in our downtown location and I'm pleased to see you found it convenient.

We take all comments received very seriously, and review them with our staff to ensure that any issues are resolved. If you would like to discuss your experience in more detail, please feel free to contact us.

Warmly,
Customer Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,147 - 2,153 of 2,506 reviews

Reviewed August 20, 2011

We arrived in Toronto at the beginning of August after a hectic six-day packaged tour of the East Coast. The Hyatt Regency is located in downtown Toronto. It is only a stone’s throw from the financial district, and there are a number of restaurants across the street.

Our twin-bed room was a bit small, especially after we unpacked our three suitcases. Another frustration was that there were only four small drawers. Although the furnishing was modern and decent, the positioning of some of the furniture was awkward, further limiting the usable space.

There is a small swimming pool at the top of the hotel, and the locker room is also small and basic.

Overall, it’s a decent place, but not impressive. I might add that I didn’t pay for our room, but converted my Hyatt Gold Passport points for the three-night stay.

  • Stayed: August 2011, traveled with family
    • Value
    • Sleep Quality
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Thank allanng2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_370_King_St, Guest Relations Manager at Hyatt Regency Toronto, responded to this reviewResponded September 12, 2011

Dear allanng2004,

Thank you for taking the time to share your feedback about your recent stay at the Hyatt Regency Toronto. We appreciate you sharing these details in regards to your stay. We're sorry this stay did not exceed your expectations. We hope this experience doesn't deter you from staying with us again, as we hope you'll give us a second chance. If you would like to discuss your experience in more detail, please feel free to contact us.

Warmly,
Customer Service

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Reviewed August 19, 2011

We found the design of the hotel lacking in thoughfulness and basic convenience. e.g. the street entrance has no ramp (though we later found the car entrance is barrier-free, but out of sight at the back). The bathroom is too small for a couple, lacking any hooks of shelves for toiletries. The halogen lights above the bed shine right into our eyes when we're lying on the bed, etc...
For $250/nt, they charge $4 for a small bottle of water that should be provided free!

  • Stayed: August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Chaunier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_370_King_St, Guest Relations Manager at Hyatt Regency Toronto, responded to this reviewResponded September 12, 2011

Dear Chaunier,

Thank you for taking time to write your concerns regarding your last stay at the Hyatt Regency Toronto. We strive to ensure that all guests are pleased with their accommodations. I sincerely apologize for the experience you had. If you would like to discuss your experience in more detail, please feel free to contact us.

Warmly,
Customer Service

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Reviewed August 18, 2011

Service was excellent, room was beautiful, as was roof top pool. Unfortunately, there were a couple of things that spoiled our stay. First being the fire alarm that went off at two in the morning. I know there is nothing they can do about that, still it wasn't very fun and it would have been nice if while everyone was waiting for the elevator to go back up, some complimentary water was offered as we did have to wait for nearly an hour.
The second thing was the couple of drunks in the hallway yelling to each other at 4am just after having got back to sleep. Again, not that there is anything the hotel could do about that, but still it all rather spoiled an anniversary stay.

Room Tip: room on 17th floor will put you next to the pool
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  • Stayed: August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank danjordan98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_370_King_St, Guest Relations Manager at Hyatt Regency Toronto, responded to this reviewResponded August 19, 2011

Dear danjordan98

Thank you for taking the time to share your feedback from your recent stay with us. I am delighted to know how much you enjoyed the rooms, and the service you were provided by our great team. We’re sorry to hear that the fire alarm went off during your stay. We hope to welcome you back upon your next trip to Toronto.

Warmly,
Customer Service

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Reviewed August 15, 2011

I stayed at the Hyatt Regency with my husband and six-year-old son on July 16, 2011. Our room was very clean and modern. We attended the Jays game in the afternoon (the Rogers Centre is a short walk away) and then returned to the hotel for a swim before dinner. The roof-top pool is amazing! My son absolutely loved it. After a nice swim, we went for dinner at Wayne Gretzky's (one block away) and then walked around the theatre district. The location of this hotel is amazing...you can just park your car and walk everywhere. Used the fitness centre and the pool again the next morning. Check out was a breeze. We will definitely be back.

  • Stayed: July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Christina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_370_King_St, Guest Relations Manager at Hyatt Regency Toronto, responded to this reviewResponded August 19, 2011

Dear Christina T

Thank you for selecting Hyatt Regency Toronto for your most recent trip to Toronto. We take great pride in our downtown location and I'm pleased to see you found it convenient. We’re glad you also liked the room as well as the rooftop pool. We hope to see you again very soon for your next stay in Toronto!

Warmly,
Customer Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2011

We would not recommend this hotel to other visitors unless you have money to burn and don't mind being nickel-and-dimed for everything (i.e. extra charge for a balcony you are not allowed out on, $50 for breakfast, $1 a phone call in local area only - confined to immediate district, not defined by the phone company's definition of a "local" call, parking charges per day, internet in room extra, extra charges for room with a view.
The location was very convenient to the theatre district and harbourfront is within walking distance.
Staff are surly and don't know the area well (could not recommend a dessert place), breakfast staff do not greet you when you enter.
Elevators are very slow.

  • Stayed: August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank SandraDee01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Toronto, responded to this reviewResponded August 22, 2011

Thank you for taking the time to provide your candid feedback in regards to your recent stay at our property. I am disappointed to hear that this stay did not meet your expectations. We take all of our guest’s feedback very seriously. This feedback is important for us so we can continue to improve our overall guest satisfaction. We do have different room categories in which guests can choose to book. These premium room types do come with an up-charge. One of our room types we offer guests is the Business Plan. This includes daily internet access, full breakfast daily for one adult, local and long distance phone calls. We appreciate all of your feedback and hope to have an opportunity to welcome you back to Hyatt in the future.

Brock S. – A Guest Relations Associate

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Reviewed August 11, 2011

Stayed here when we went to see U2 perform at the Rogers Centre, in July 2011. Great concert and a great hotel! Location was a deciding factor, when I chose this hotel. We were within a three block walking distance to the Rogers Centre. While everyone was waiting in traffic after the concert, we were back at the hotel within minutes! Great amenities and right in the center of the action in downtown Toronto. Several nice restaurants right next to hotel. The hotel had a great rooftop pool with a wonderful view of the city. The CN Tower could be easily viewed while relaxing in the pool. My only improvement would be adding mini fridges in the standard king rooms. My partner is diabetic and we had to keep filling ice buckets to keep her insulin cool. So a fridge would have been nice. Other than that, a great stay in a great hotel! We'll definitely stay in this hotel again whenever in Toronto.

  • Stayed: July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank surfer82423
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Toronto, responded to this reviewResponded August 12, 2011

Thank you for taking the time to provide feedback on your recent stay at our property. I am delighted that you found our location to be very convenient. Being three blocks away from the Rogers Centre makes it very convenient for our hotel guests attending any event there. Guests do have the ability to request a refrigerator. They are based upon availability and there is no charge to request one. We appreciate your feedback and look forward to welcoming you back to our property in the future!

Brock S. – A Guest Relations Associate

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Toronto

Address: 370 King St W, Toronto, Ontario M5V 1J9, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown West
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Luxury Hotel in Toronto
#33 Family Hotel in Toronto
#34 Romantic Hotel in Toronto
#43 Business Hotel in Toronto
Price Range: $161 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency Toronto 4*
Number of rooms: 437
Official Description (provided by the hotel):
Located in the heart of Toronto Entertainment District, central downtown, is the beautiful Hyatt Regency Toronto. Boasting 394 guestrooms including 32 deluxe suites on 20 floors. Typical guestroom features include 42inch plasma television, iPod Docking station, multi-media interface capabilities, massaging showerhead and other comforts of home. For business or pleasure, the Hyatt Regency Toronto provides the perfect location for anywhere you need to be in Toronto. ... more   less 
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Also Known As:
Hyatt Regency Toronto Hotel Toronto
Toronto Hyatt Regency
Holiday Inn Toronto

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