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“Good for access to Rogers Centre but fairly average.”

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Toronto Marriott City Centre Hotel
Ranked #30 of 138 Hotels in Toronto
Certificate of Excellence
Reviewed July 12, 2009

The Renaissance hotel is a decent option for those visiting the Rogers Centre for an event, but is a little too far out of the way to access a lot of restaurants and shopping on foot. The hotel was comfortable; however, is in need of a facelift to bring it up to date with the standards set by other 4 star competitors in Toronto. The valet service was very good and the team was always very helpful and accomodating. Overall, we thought that the hotel was fairly average, but could do with some updated improvements. Currently, I would say that the hotel should be classed as a 3 star property.

  • Stayed: May 2009, traveled as a couple
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2  Thank reclermo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 1, 2009

We've stayed here before but it was in the winter time. This time it was so warm it was no problem walking. Was much closer to things than I thought it would be. We like to walk alot so we went everywhere from chinatown, up close to bloor, to st. lawrence market..
I didnt even check the pool as last time it was cold and the pool area was pretty dingy. Our room was very nice- overlooked the railroad tracks as they all do. The size of the room was fine for us, the bathroom was HUGE, it was like a public restroom!
Overall, our stay was very nice, especially for the price we paid through priceline. The one negative for us was the bed- it was terribly uncomfortable- we've stayed at loads of hotels in toronto before and all seem to have very nice beds, these were very hard and the odd shaped square pillows made it hard to get comfortable. For our first weekend away from kids in a very long time we expected a good nights sleep which we definately did not get.

Stayed: June 2009, traveled as a couple
1  Thank jen2RochesterNy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2009

We stayed at the Toronto Renaissance hotel during the last week of June for one night for a weekend trip. This was our second trip to this hotel but the first dealing directly with the hotel (last time we booked through Hotwire). We were able to obtain a really good rate through a promotion, so it is hard to complain about anything based on that. Check in was easy. We had a city view room booked (aka: view of railway tracks, a bit of Front street, and some of the CN tower). We tried to get upgraded to a stadium view overlooking the baseball game, but were advised these rooms went for $200 extra per night! Needless to say we passed, as tickets for games start at $9, and even the worst seats in the stadium have a better view of the field than what you'll get from the rooms.

Our room was very clean and provided a decent amount of space. The bed was pretty comfortable, but compared to other Marriott properties they seemed slightly firm and aged. The rest of the room could simply be described as average. The desk and chair provided a business area with a decent amount of space, though they did a poor job of hiding all the wires for the internet, lamp, and phone which can all be seen in one big bunch along the wall. Obviously not important, but it does take away from the visual effect that Marriott properties usually provide. The lounging chair was comfy, and the bathroom was very clean and provided ample room. My main complaint was the TV shelving. I had no problem with the TV itself, as despite being a older TV (not a flat screen) it still offered good picture and lots of channels. The issue was the TV stand doors would not stay open and would partially block the TV for the person laying on the far side of the bed. I guess it's nice to hide the TV when not in use, but with faulty doors it kind of defeats the purpose...

The location and surrounding area of the hotel are great, especially if you are in town to see a sporting even or concert. The Air Canada Centre is about a 10-15 minute walk away, and you are also very close to Union Station which provides subway lines that run north to the rest of Downtown and surrounding areas. Front street offers many dinning options and bars as well.

Overall it's a good hotel, but not at the full price rates they sometimes offer on their website. Most of the price seems to be based on the novelty at staying in a baseball stadium and not as much to do with the actual quality of the room.

  • Stayed: June 2009, traveled as a couple
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2  Thank cal_dude7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2009

Having been billed on my VISA for more than twice the amount of my "Final bill" left under my door, I was then rudely interrupted on the phone by the sales manager while I tried to explain this fact and told that the hotel would not refund my money.
Also, we experienced very incompetent staff at the desk. (Our room was not ready at 4:30 of the day of check-in, and we had 3 babies with us! No one had noted on our reservation that we needed cribs, although I had called 3 times to verify that, etc.)

  • Stayed: May 2009, traveled with family
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1  Thank norento
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 16, 2009

Spent three nights at this hotel and we were extremely pleased with the standard of the hotel. I've stayed at most of the different Marriott brands but this was my first time in the Renaissance chain. The room had a lot of modern conveniences, an extremely comfortable bed and a luxurious bathroom with plenty of towels and rather nice toiletries. The location is ideal for the Entertainment District and a five minute walk to the nearest Subway Station and although the rooms mostly face onto the rather busy rail tracks the rooms are soundproof. For those interested in leisure facilities the pool area sports a jacuzzi and sauna and the gym is well stocked with modern equipment (according to my better half).

There are one or two niggles. Internet for non-laptop holders is expensive and having to pay for coffee in the lobby at breakfast seems a bit cheap and I personally found the lobby area and entrance a bit underwhelming. We got a great rate booking directly through Marriott but I think I'd be reluctant to pay the extra dollars for the full rate, I'd rather pay an equivalent price and stay at the Residence which is just across the street and has superior rooms and breakfast included.

  • Stayed: June 2009, traveled as a couple
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2  Thank jimmyschippy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2009

Recently, we stayed for a night in Renaissance and we got a decent offer directly from marriott website. The room is great, comfortable enough for a couple. The hotel is in the heart of the downtown, all attractions are nearby. From the restaurant, the hotel offers a good view of the Rogers Skydome and the hotel was crowded since there was a match on the day. The only thing which we didn't like is there was no complimentary items. Everything is charged right from Water bottle (costs $4.5), Parking ($20), Internet ($15).. For the money we are paying, these stuff should be offered free. Overall, it's a nice stay but there may be hotels around which would offer many complimentary stuff for the same charge..

  • Stayed: May 2009, traveled as a couple
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2  Thank sgmkjsekar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2009

We stayed at the Renaissance while in town for a Bat Mitzfah. We booked through Priceline and got an amazing deal and even got a room upgrade at check-in. The jacuzzi was nice and the room was very big. Service was good as well. That said, I don't think it is a four star hotel, more like a nice three and a half star. I would say stay there if you can get a good deal.

  • Stayed: April 2009, traveled as a couple
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Thank Janie_pooh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Toronto Marriott City Centre Hotel

Address: 1-1 Blue Jays Way, Toronto, Ontario M5V 1J4, Canada (Formerly Renaissance Toronto Downtown Hotel)
Phone Number:
Location: Canada > Ontario > Toronto > Downtown West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Family Hotel in Toronto
#21 Romantic Hotel in Toronto
#21 Luxury Hotel in Toronto
#29 Business Hotel in Toronto
Price Range: $134 - $400 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Toronto Marriott City Centre Hotel 4*
Number of rooms: 348
Official Description (provided by the hotel):
We're excited to announce our transformation from Renaissance Toronto Downtown to Toronto Marriott City Centre, and will continue to make enhancements to the hotel in Fall & Winter 2017/18. Charge up for business productivity or wind down for leisure creativity at Toronto Marriott City Centre Hotel. You set the pace at our Toronto downtown hotel's accommodations. We are a boutique hotel in Toronto that has 348 guest rooms and guest suites, with all of the amenities and services for excellence on a stay in Toronto - including a Lobby Lounge, Club Lounge, Starbucks Coffee, on-site restaurant, and indoor pool. We will follow your lead and meet your every need, whether you have come to our city to get work done or explore. Toronto Marriott City Centre Hotel offers a fantastic destination in the heart of Toronto, close to Rogers Center, CN Tower, and Air Canada Center in Toronto, Ontario, Canada. ... more   less 
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Also Known As:
Renaissance Toronto
Toronto Renaissance

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