My husband and i stayed here for one night. The guy at the front desk who checked us in was courteous and professional. He gave us a room on the 4th floor with a view of the stadium and we loved it. The room was clean and inviting. We were especially pleased with the comfort of the bed, pillows and comforter. We ate at the Arriba restaurant but didn't like the food even though the service was great. Overall we were very pleased with our stay until checkout the next day. Apparently, due to road closures for a big game we were told we had to wait in the lobby for 30mins for our car from valet. 30min? We expressed that they could have at least put a note under the door (as they sliped the bill under) to let us know in advance and the guy at the front desk told us that valet parking was not a part of the hotel. Talk about not wanting to take responsibility. What turned things around though was the fact that as we were waiting, the same guy (front desk) asked us if we would like complimentary coffee while we waited. We accepted tea and was served by a waiter from the restaurant. This small service gesture made a big difference as it turned our frown into a smile.
- Official Description (provided by the hotel):
- We're excited to announce our transformation from Renaissance Toronto Downtown to Toronto Marriott City Centre, and will continue to make enhancements to the hotel in Fall & Winter 2017/18. Charge up for business productivity or wind down for leisure creativity at Toronto Marriott City Centre Hotel. You set the pace at our Toronto downtown hotel's accommodations. We are a boutique hotel in Toronto that has 348 guest rooms and guest suites, with all of the amenities and services for excellence on a stay in Toronto - including a Lobby Lounge, Club Lounge, Starbucks Coffee, on-site restaurant, and indoor pool. We will follow your lead and meet your every need, whether you have come to our city to get work done or explore. Toronto Marriott City Centre Hotel offers a fantastic destination in the heart of Toronto, close to Rogers Center, CN Tower, and Air Canada Center in Toronto, Ontario, Canada. ... more less
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- Also Known As:
- Renaissance Toronto
- Toronto Renaissance