A pleasant looking lobby.....but lacking in customer service. No one smiles here or welcomes you. I was 'told' to tell my friends to be quiet while I was checking in because another employee was on the phone. They weren't screaming just excited to see each other as it had been almost 2 years. Rather rude and a very bad first impression.
The room was adequate....hardwood floors, so a little loud, but overall pleasant decor.
The doors to the hotel lock after 11:30PM so you have to use your key to get in. It barely works and takes about 20-30 tries before you finally get in. There is someone at the front desk---starring at you blankly while you continue to try and try.
A great location really.....but zero amenities or conveniences. This hotel could be SO much better if they'd employ some people with better attitudes and the ability to smile. So...if you're looking for a decent priced downtown hotel...where you just need to lay your head....but aren't bothered by dull staff and zero amenities....then I'd say stay here....the beds were comfy after all.
- Official Description (provided by the hotel):
- The Hotel Victoria is a Boutique Style Hotel in the heart of Downtown Toronto. Our historically modern guestrooms feature new beds with pillow top mattresses, hardwood floors, LCD TVs, and custom designed, modern furniture. The lobby features a mix of classic and contemporary furnishings. The hotel's ideal Yonge Street location is within walking distance of shopping, dining and major downtown attractions, and just steps away from the Subway and Ground Transit Systems. ... more less
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- Also Known As:
- Victoria Hotel Toronto
- Hotel Victoria Toronto