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“Fantastic customer service”

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InterContinental Toronto Yorkville
Ranked #15 of 132 Hotels in Toronto
Certificate of Excellence
Charlotte, North Carolina
1 review
“Fantastic customer service”
5 of 5 bubbles Reviewed March 24, 2014

Carolina the Chef Concierge- Is a true asset!! She provides customer service that is above and beyond without hesitation.It is refreshing to know that customer service of this level still exist.
Thank you for a wonderful experience!

Stayed March 2014, traveled on business
Helpful?
Thank Lorraine N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
simonantoine, General Manager at InterContinental Toronto Yorkville, responded to this review, April 8, 2014
Dear Lorraine N,
Thank you for your very kind words and review of your recent experience at the hotel. It was wonderful to read that Carolina was able to make such a positive impact on your stay; I will ensure that your accolades reach her. We look forward to welcoming you back in the near future.
Sincerely,
Simon Antoine
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,424 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (303)
Date | Rating
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  • English first
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English first
Dar es Salaam, Tanzania
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed March 23, 2014

Convenient location but thats the only nice thing about this hotel.

As a IHC member I wanted to stay here so I can keep up my loyalty points. I have stayed at this hotel on 2 separate occasions. In Summer 2012 and also in Feb 2013.

The staff were friendly and helpful. On my first stay I was upgraded to a larger room which was nice.

However the hotel is in desperate need of renovation. Carpets, the lobby, the rooms, the bathroom and facilities are all very dated. Rooms have a stale cigarette smoke smell although was told I am in a NON smoking room.

WIFI was not connecting when I was in my room unless I stood directly by my room door!

All in all I love IHC but would definitely try another one of the newer hotels when am next in town.

Room Tip: Choose a room facing Bloor. That was you can see the CN tower and other attractions in the distance.
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  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jamal I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
simonantoine, General Manager at InterContinental Toronto Yorkville, responded to this review, April 1, 2014
Dear Jamal l,

Thank you for providing us with your very valuable feedback pertaining to your past stay at the hotel. Please accept my sincere apologies that your stay with us was anything less than perfect. Your feedback is truly appreciated and will be utilized in our continuous improvement efforts.

As mentioned we are always striving to improve our products, services, and facilities. I do hope that you will decide to stay with us again to see firsthand the enhancements the hotel has undergone since your last stay. Recent improvements include a renovation to our second floor meeting space, renovation to the lobby, and guest room décor and furnishing updates.

Sincerely,
Simon Antoine
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orangeville, Ontario, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 16, 2014

What a great place! We were upgraded with our room, which was lovely! We enjoyed free appetizers and wine and a complimentary breakfast! We were treated very well! It made the getaway very memorable! We will definitely return!

Room Tip: Ask for an upgrade, worth asking for!
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  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kathi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
simonantoine, General Manager at InterContinental Toronto Yorkville, responded to this review, March 17, 2014
Dear Kathi L,
Thank you for taking the time to share feedback from your recent stay at the hotel. It was wonderful to read that you enjoyed your time with us, and that we were able to accommodate your room upgrade request. Please don’t wait until Mr. Stewart is back in town again to visit the hotel, it would be a pleasure to welcome you back much sooner.
Sincerely,
Simon Antoine
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
36 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed March 11, 2014

My husband and I have just spent a great weekend at the Interncontinental-Yorkville. Very welcoming staff, starting the valets, Clement at the front desk who was most pleasant and very helpful in helping us find places to go visit, etc...; Fabeanna, who booked the quickest tour ever for us to catch... ; Jaysen who was extremely pleasant and helpful. Very nice staff at the "signatures" restaurant.
When we first arrived at the hotel and when to our room the temperature was so high, it was like being in a sauna. We called the front desk and like every hotel they say "we'll send someone right away". So we laughed and got ready to leave because the room was too hot. Literally 5 minutes later, the electrician knocked on our door and fixed the temperature. that was amazing. Quickest service ever. We will definitely be back.

Room Tip: Our room (841) was facing the museum, could not ask for better.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deedz M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
simonantoine, General Manager at InterContinental Toronto Yorkville, responded to this review, March 12, 2014
Dear Deedz M,
It was a great pleasure to read the review of your recent stay at the InterContinental Toronto Yorkville. Thank you for taking the time to share your feedback with us, and I will be sure your kind words reach the team.
Looking forward to your next visit!
Sincerely,
Simon Antoine
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
1 review
4 of 5 bubbles Reviewed March 11, 2014

I had reason to stay five nights at the InterContinental Toronto Yorkville in early March and it was the most enjoyable stay I've had in luxury hotel in Toronto in recent memory. I typically stayed in downtown Toronto to be near the financial sector. No more. The distance is not that great, and is more than made up by the excellent facilities, terrific restaurant, great service and proximity to Bloor-Yorkville shopping, dining and museums. It was a welcome refuge from a busy week of meetings.

Room Tip: The north side was quiet, but not much of a view in March.
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JMSmall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
simonantoine, General Manager at InterContinental Toronto Yorkville, responded to this review, March 12, 2014
Dear JMSmall,
It was wonderful to read that your most recent stay, was a pleasant one. I was very happy to hear that even with a busy week of meetings you were able to make time to enjoy our facilities and tour around beautiful Yorkville.
Sincerely,
Simon Antoine
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomington, IN
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed March 6, 2014

We really liked this hotel - it was a good location and the rooms were nice. The only complaint is that the lobby was cold with no protection from wind and cold in the seating area. I know it was winter but still - it needs seating off to the side. The staff are very pleasant and helpful and as an IHG member, we received free standard wi-fi, which was very good and we did not need to upgrade to the premium. Love having the subway half a block away, especially on cold weather.

Room Tip: Don't stay on the third floor. It's right over the conference rooms and if there is a party...
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  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hoosiergrandma1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
simonantoine, General Manager at InterContinental Toronto Yorkville, responded to this review, March 10, 2014
Dear hoosiergrandma1,
Thank you for taking the time to share your very valuable feedback with us through TripAdvisor. I was pleased to read that overall you enjoyed your stay. I apologize that the temperature in the lobby was less than satisfactory. The furniture placement will be reevaluated in hopes to optimize traffic flow, as well as climate control.
We look forward to welcoming you back to the hotel soon, hopefully during better weather conditions.
Sincerely,
Simon Antoine
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marlboro, New Jersey
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed March 3, 2014

This excellent hotel is centrally located in a city with much to do and see. However, the real bright light at this property is their "Chef Concierge", Ms. Carolina Avaria. I have never met a more knowledgeable, helpful and delightful concierge in all my 35 years of travel!

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gHenryl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
simonantoine, General Manager at InterContinental Toronto Yorkville, responded to this review, March 4, 2014
Dear gHenryl,
Thank you for choosing the InterContinental Toronto Yorkville during your most recent trip to Toronto. I was thrilled to read that Chef Concierge, Carolina was the “bright light” of your stay. I hope we have the opportunity to welcome you back to the hotel on your next journey to the city.
Sincerely,
Simon Antoine
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Toronto Yorkville

Property: InterContinental Toronto Yorkville
Address: 220 Bloor Street West, Toronto, Ontario M5S 1T8, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Toronto
#12 Luxury Hotel in Toronto
#17 Family Hotel in Toronto
#18 Romantic Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Toronto Yorkville 4*
Number of rooms: 208
Official Description (provided by the hotel):
Escape to our premium downtown Toronto hotel, located in the fashionable and exclusive neighbourhood of Yorkville. Our boutique hotel redefines luxury standards with sleek, crisp, yet warm and invitingly designed interiors, a uniquely personal touch to service and an approachable elegance. When you choose our downtown Toronto hotel you'll be in the heart of Yorkville, one of Toronto's most fashionable neighbourhoods, with high-end restaurants, boutiques, and art galleries only a short stroll away, as well as the University of Toronto and major museums such as the Royal Ontario Museum right across the street. ... more   less 
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Also Known As:
Intercontinental Toronto Yorkville Hotel Toronto

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