My husband and I stayed at the hotel in June overnight to attend a wedding nearby.
We opted to use the $35.00 valet service offered by the hotel rather than find parking. We handed our key and car over to valet, got our valet ticket and checked in.
Check in went quite smoothly. The elevators arrived promptly in the lobby and we found our room quite satisfactory. King room overlooking the courtyard. I loved the bathroom which had a separate shower and bath tub.
Upon leaving for the wedding, we noticed our car was still sitting in the same spot we left it in with valet. We didn't think much of this until we returned to the hotel at 11:30 to find a parking ticket on our vehicle. We found the parking attendant who informed us that there had been a misunderstanding at valet and the hotel would take care of the parking ticket.
The next morning we checked out with the assurance that the ticket issued to us would be paid for by the hotel. Valet returned our car to us and we were on our way home.
Three weeks ago, we received an envelope from the Toronto Parking Authority for the ticket we were assured to be paid. Despite contacting management several times, we have not been able to get an answer as to why this ticket has not been paid that we were assured would be paid 6 weeks ago! We have gotten so tired of waiting for a reponse that we paid the ticket ourself to avoid late penalties and/or another trip to Toronto (we live over 100km away) for a court appearance. I am quite disappointed in the customer service of this hotel and will not be returning to the chain. For those staying here in the future, be mindful of the valet service. Ensure that everything is in order before you hand your keys over!
- Official Description (provided by the hotel):
- Escape to our premium downtown Toronto hotel, located in the fashionable and exclusive neighbourhood of Yorkville. Our boutique hotel redefines luxury standards with sleek, crisp, yet warm and invitingly designed interiors, a uniquely personal touch to service and an approachable elegance. When you choose our downtown Toronto hotel you'll be in the heart of Yorkville, one of Toronto's most fashionable neighbourhoods, with high-end restaurants, boutiques, and art galleries only a short stroll away, as well as the University of Toronto and major museums such as the Royal Ontario Museum right across the street. ... more less
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- Also Known As:
- Intercontinental Toronto Yorkville Hotel Toronto