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“Fine but not worth the money”

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InterContinental Toronto Yorkville
Ranked #15 of 132 Hotels in Toronto
Certificate of Excellence
Toronto
Level Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Fine but not worth the money”
3 of 5 bubbles Reviewed July 27, 2013

Having stayed at the Intercontinental in downtown Toronto, we were expecting the one in Yorkville to be great. We found it to be not nearly as good. The service was equivalent to a more inexpensive hotel, and the room wasn't that clean. The TV didn't work and had to be repaired. When we checked out, we were charged for a phone call the repair person had made while repairing the TV (they reversed it, but it shouldn't have charged to us in the first place). When we were leaving, a whole bunch of limos were blocking the area the area in front of the hotel, making it very difficult to load up our stuff and then leave. We would recommend the Intercontinental downtown (by the CN tower) over this one.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GrGreene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Toronto Yorkville, responded to this review, August 13, 2013
Dear GrGreene,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,424 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (303)
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Chicago, IL
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed July 25, 2013

We only stayed one night and had a very good experience with this hotel. The only downside was the slow service during breakfast otherwise all other services including room, front desk, concierge, valet were excellent. We prefer this location as it was not crowded and we did not feel rushed. I would definitely stay here again if coming back to Toronto.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank heartnsoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna, Austria
Level Contributor
161 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed July 25, 2013

We stayed at the InterConti on Bloor Street. The location is perfect, right across from the ROM and the University of Toronto and within easy walking distance from the main shopping area, incl. Holt Renfrew. The subway station is also very close by.

Whilst the hotel is nothing special from the outside, it is lovely inside. We especially liked the courtyard, where we enjoyed a nice drink in the evening.

Our suite was very nice, especially the bed was very comfortable.

There is also a nice indoor Pool area on the 8th floor.

The staff was very accomodating and friendly, made us feel at home.

We will definitely return, hopefully soon.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thomaslegner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maastricht, The Netherlands
Level Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed July 24, 2013

Check in was very friendly and quick. Room on 8th floor was very spacious and clean with an all marble bathroom. Our AC was not functioning well and within 5 minutes maintanance fixed the problem! Swimming pool was nice and had a sundeck. Hotels location is perfect, 50 meters from subway St. George (5 minutes to downtown) and shopping is directly near the hotel. Second day AC disfunctioned again, but problem was solved within 5 minutes again,great service. Parking is behind and underneath the hotel with direct access to the lobby. We paid $25 a day. You can use valet, but it will costs you $35 a day, choice is up to you. Right across the hotel is Toronto University with several parks around it, very beautiful and peacefully. We will definitely stay here again!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wendy_from_Holland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
125 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 bubbles Reviewed July 18, 2013

I stayed for 2 days in a quiet, spacious suite overlooking the ROM. Plenty of room for my SO and I to enjoy without stepping on each other. It was quiet on the 8th floor. You could not hear other guests or street noise. The bed and linens were lovely. We purchased the Ambassador Program membership for $250 registration fee (and then $200 annually). We did not get a 'guaranteed' room upgrade as we had hoped but it was Indy weekend. We were in a lovely suite with an extra 2 piece washroom and living room area. The room was one of the larger suites I have stayed in while in Toronto. We enjoyed some time on the penthouse terrace/pool. This area was a little smaller than I had expected but it was a lovely escape. I was surprised the Skylounge and vodkabar were actually located on the ground level. It is a beautiful space if you wish to enjoy a beverage. It was not too busy. We enjoyed our stay and we will stay in the Intercontinental on trips in the future. I would suggest that this is not the place if you are expecting flawless, impeccable 5 star standards. The couch in the seating area of our living room was stained and needed a scrubbing. The bathroom does not have a wow factor. Little details like bars of soap were not replaced when the housekeeper cleaned the room. Staff rang the doorbell even when the 'do not disturb' sign was in place and interupted our afternoon nap. Minor quibble: internet fees is an additional charge and even the business centre charges an hourly internet rate. That being said we found the staff to be accommodating, courteous and discreet. The hotel has a more luxurious feel to it compared to the Intercontinental on Front St. We loved the location of the hotel. It is right beside a Shoppers Drug Mart and Starbucks. We enjoyed taking a stroll during the evening and never had a problem finding a taxi.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yyz_kat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
simonantoine, General Manager at InterContinental Toronto Yorkville, responded to this review, July 22, 2013
Dear yyz_kat,
Thank you kindly for your review!

I am very glad you enjoyed the overall stay and your experience at the InterContinental Toronto Yorkville!

Please accept our apology for having been disturbed in spite of the Do Not Disturb sign posted on your door. I will investigate with the appropriate department to ensure this does not happen again.

We look forward to welcoming you back!

Sincerely,
Simon Antoine
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 16, 2013

We only live 30 miles (50 km) from this hotel, but we were in town for a wedding and wanted to stay over without having to drive home. The hotel was lovely, the check in was done by a trainee so a little slower than one would expect, but she was honest and tried her best to be as efficient as possible. The room was nice - a good size, clean a REALLY comfortable bed (I have lower back issues) and the bathroom was huge.
My only issue was that we were awoken twice by service staff knocking at the door, but I'll overlook that.
The location is the best for visiting the ROM, Gardiner museum, or strolling/shopping the "mink mile" (Bloor Street)

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ratherski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
simonantoine, General Manager at InterContinental Toronto Yorkville, responded to this review, July 25, 2013
Dear ratherski,
Thank you for your kind review!

I am glad we provided a clean and refreshing getaway for even a short stay and a short distance from home!. I trust you enjoyed the wedding celebrations!

I am especially glad to read you experienced a comfortable night's rest and that your check in experience was smooth. As for the disturbances in the early morning, please do accept my apologies.

We look forward to welcoming you back!

Sincerely,
Simon Antoine
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrisburg PA
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed July 14, 2013

Front desk service was professional and helpful, very pleasant. Always addressed us by name. Walking the hall way of solid wood doors to our room gave a feeling of luxury. Rooms were very quiet including the heat/air conditioning. Could not hear any neighbors, thick walls great for sleeping. Bed was firm yet comfortable with smooth cotton sheets and duvet. I requested a top sheet American style bedding which they brought right away. Bathroom was nice, all marble with separate shower and bathtub which we liked. Lighting could be brighter and only a small 5 inch shelf for makeup and toiletries above pedestal sink. Our view on the 8th floor was over the garden in back, very quiet. The room with dark colors could use more lighting over the luggage rack. Only complaint, housekeeping was not thorough in preparation and left previous guest’s food in fridge and robes had been previously used and were dirty. But, that was forgivable, as this was the quietest room we’ve had at a hotel. Daily housekeeping was fine. Covered outdoor terrace by the pool was nice even during a rainstorm. City self parking was very easy behind the hotel in a protected lot, never more than $18.00 a 24 hour day and less if a partial day. Location is terrific across the street from the Museum, 1 block from Yorkville great eating choices and two blocks from Holt Renfrew. One block to St. George subway and the University.

Room Tip: Self park in back of hotel is easy and convenient, there is a walk through to the hotel so it is a s...
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JMS123_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
simonantoine, General Manager at InterContinental Toronto Yorkville, responded to this review, July 22, 2013
Dear JMS123_12,

Thank you for your wonderful review!

I am very glad to read you enjoyed the luxury of our boutique hotel as well as that your sleep was quiet and comfortable. I will investigate further with our housekeeping department to ensure this exception does not happen again.

Thank you once again for taking the time to post your compliments. We look forward to welcoming you back in the near future!

Sincerely,
Simon Antoine
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Toronto Yorkville

Property: InterContinental Toronto Yorkville
Address: 220 Bloor Street West, Toronto, Ontario M5S 1T8, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Toronto
#12 Luxury Hotel in Toronto
#17 Family Hotel in Toronto
#18 Romantic Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Toronto Yorkville 4*
Number of rooms: 208
Official Description (provided by the hotel):
Escape to our premium downtown Toronto hotel, located in the fashionable and exclusive neighbourhood of Yorkville. Our boutique hotel redefines luxury standards with sleek, crisp, yet warm and invitingly designed interiors, a uniquely personal touch to service and an approachable elegance. When you choose our downtown Toronto hotel you'll be in the heart of Yorkville, one of Toronto's most fashionable neighbourhoods, with high-end restaurants, boutiques, and art galleries only a short stroll away, as well as the University of Toronto and major museums such as the Royal Ontario Museum right across the street. ... more   less 
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Also Known As:
Intercontinental Toronto Yorkville Hotel Toronto

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