I stayed for five nights at the HGI Toronto Downtown for a business trip. I will try to keep this review as concise as possible but I have a lot to say!
The location was very centrally located in the downtown Toronto area. Actually, the hotel is located in the "Entertainment District" which, for a business-minded hotel, might not make the best sense. Unfortunately, I arrived around 11pm on a Saturday night and the street outside the entrance to the hotel was crowded with "club-goers", and crowds which needed some more control/restraint. The transportation from the airport (Airport Express) refused to drive down the street the hotel is located on due to how busy and congested it was requiring me to walk two blocks in a suit, with my luggage through a busy crowd! Upon my final arrival, I found the hotel lobby door was locked and took a few minutes of struggling in order to gain entrance. As I had requested weeks in advance, the "quiet room" was not available and I was told that I could switch if it was too loud. The room given was facing a club's alley where there were people outside all night playing cards and drinking/smoking making for a terrible first night of rest after a long day of traveling. I was told that although my request for room location and king bed was not granted, the hotel was "full" and there was nothing they could do. As a upper level HHonors member, I found this unacceptable, yet, I continued to endure and eventually the clubs closed and the weekend passed making for a more quiet week of sleep.
Overall the building itself was immaculate, very clean and modern. The cleaning staff were very good and eager to please. A microwave and fridge in the room catered to my "doggy bags." The pool area and jacuzzi were well maintained and tended to every shift. The business center had two newer computers with printing and fax services available. Free high speed wired and wireless internet was great. The lobby was small but inviting. Although, they should have had coffee/tea and/or water available 24 hours daily instead of sporadically as they did during my stay. The cookies, which I was not offered upon check-in were nice but somewhat stale tasting. One issue which arose every morning was in retrieving a taxi cab. You would think that there would be a taxi cab stand or quick access to a taxi cab in the morning at this hotel, unfortunately, this was not the case and upon more than two occasions was delayed in my departure even after calling 15 minutes in advance in order to have a taxi waiting for departure.
Since this was my first visit to Toronto I had desired some information regarding places to visit and see. Although helpful, they were not that knowledgeable regarding these questions and I found it to be disheartening. There was major disparity in quality of service between the day and night shift workers. Some extra training in customer service skills is warranted for the night shift workers as they were not that attentive nor friendly to my questions or requests.
Overall my stay at the HGI Toronto Downtown was satisfactory. I do not think that the price of the stay $200 CAD/night was justified given the above, however, perhaps this is the normal expectation in a downtown Toronto Hotel. My suggestion for the hotel management is that they work on customer service and satisfaction as this was a frequent theme that seemed to be present throughout my stay. I was never asked if there was anything they could do for me....something that I have come to expect at Hilton Brand hotels which has kept me frequently returning for many many stays.
I would likely not stay at this hotel again when visiting Toronto.
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- Also Known As:
- Hilton Garden Inn Toronto Downtown Hotel Toronto
- Toronto Hilton Garden Inn