The front desk staff were absolutely amazing! Friendly, cheerful, eager to ensure our stay was perfect - was amazed to return to my room after dinner the first night and discover that the front desk had called and left a message on the room phone, letting me know that if I had forgotten anything or had any issues to immediately contact them and they would be more than happy to help. The message then ended with a "hope you enjoy your stay" - a very nice touch that I have never experienced before! Great customer service!
The hotel can be very confusing to get around as there are a labyrinth of hallways and stairways that must be navigated to simply find your way back to the lobby - but is it very well signed and once you realize that you just need to follow the signs, you are able to make your way around quite comfortably.
The rooms are quite dated - some effort has been made to update the bedding and decor - but the furniture is mismatched and banged up - but the bed was comfy! The proximity to the airport is a mixed blessing for the property - it's really fast to get there from the airport... but you have to contend with planes flying over the hotel at night - keeping the fan running helps block out the airplane noise.
Overall, you won't be blown away by the rooms or amenities - but it's good value for the money, and the customer service is what makes the stay better!
- Official Description (provided by the hotel):
- The newly renovated Airlane Hotel & Conference Centre is conveniently located just minutes away from the Thunder Bay International Airport, at the intersection of Arthur Street and Highway 61. Conveniently located for both the business and pleasure travelller. The Travelodge Hotel Airlane is a full service hotel, offering a restaurant,lounge, full convention services with 12 meeting rooms, an indoor pool complex and fitness centre, as well as complimentary 24 hour shuttle service to the Thunder Bay Airport. Complimentary high speed wireless internet access available throughout the hotel. Ample free parking is offered on site. ... more less
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- Also Known As:
- Travelodge Thunder Bay
- Travel Lodge Thunder Bay
- Thunder Bay Travel Lodge
- Thunder Bay Travelodge
- Airlane Hotel And Conference Centre Thunder Bay, Ontario