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“Not happy!!”
Review of Comfort Inn

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Comfort Inn
Ranked #9 of 33 Hotels in Thunder Bay
Sault Ste. Marie, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Not happy!!”
Reviewed August 16, 2012

I would not recommend this hotel, the customer service was terrible! We prebooked a queen and sofa room and got a room with 2 double beds, their response was thats all thats available! For 140 dollars they had nothing to offer! Very disappointed!!!

  • Stayed August 2012, traveled as a couple
    • Value
    • Service
Helpful?
1 Thank 222jake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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215 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
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  • English first
  • French first
  • Any
English first
Cottage Grove, Minnesota
Level 6 Contributor
207 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed August 16, 2012

10 July 2012 we stayed at the Comfort Inn in Thunder Bay. We booked a non-smoking room, and it is a "old" smoking room, with a non-smoking plaque on the door, but to be honest it didn't matter as you could smell smoke everywhere. The breakfast was OK, but you did need to bring the food back to your room as there is not much space to eat it. On The good side everyone was very friendly and I do think they are trying to make improvements. It was overpriced for the quality of the location. I would have rated it higher if not for the smoking smell.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JhShMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winter Haven, Florida
Level 3 Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 16, 2012 via mobile

No frills but it's right off the trans Canada and the rooms were very clean. Great housekeeping!
The front desk folks were a tad rude to other people we saw who did not make a reservation, so I would suggest making one.
I wouldn't stay long term, but it did the trick as an overnight stay while passing through on a road trip.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank G V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 30, 2012

We required a non-smoking room due to alergies and the room 141 reeked of smoke. The breakfast area is pathetic and the poorest of four Comfort Inns we stayed in. A counter with six stools in the main lobby and inadequate food. Had to take food to the room. Grossly over priced. We would never stay there again.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cn307, General Manager at Comfort Inn, responded to this review, August 9, 2012
I am sorry that you were disappointed with your accommodations at our Comfort Inn. We do offer some smoking guestrooms, and unfortunately, the odour (at times) does permeate some of the other areas. Additionally, it is quite common for guests to step outside their guestrooms (via the patio doors to the parking area) for a cigarette. Again, the smell does come into the building.
We do serve our breakfast in the lobby area, and as such, we do not have a breakfast room, but do provide service trays to facilitate taking breakfast offerings back to the guestrooms. We are hopeful that we will be able to provide a new, comfortable breakfast area in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Frances, Canada
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 27, 2012 via mobile

So disappointing, reeked of cigarette smoke, musty, damp, dust everywhere (not cleaned properly). You cannot just put a sticker on a smoking room and call it non smoking. Cigarette burn holes on carpet and chair. Chairs and bed spread stained. Paying 146$ definitely not value for money. Should avoid.

Stayed July 2012, traveled solo
Helpful?
1 Thank onechef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tatamagouche, Canada
1 review
Reviewed July 21, 2012

10 July 2012 we stayed at the Comfort Inn in Thunder Bay. We have stayed at many Comfort Inns, but have to say this is the poorest one we have ever stayed in. We booked a non-smoking room, and it is a "old" smoking room, with a non-smoking plaque on the door. There were bugs on the floor, dirt around the back of the sink, and a cigarette burn in the tub. We travel a lot and know what quality Comfort Inn usually maintains - this one does not have any quality. The eating area has six bar height stools and there is no "new" area for a breakfast room. All the complaints individuals have posted on trip advisor are right on the mark. Paid a high price for room and got low quality. Fairly new bedding, spots on quilt top. Next time we pass through Thunder Bay we will be staying elsewhere.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shirley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cn307, General Manager at Comfort Inn, responded to this review, July 24, 2012
I am truly sorry that your stay with us was uncomfortable. It is from the comments of our guests that we are able to identify any shortcomings and take the necessary steps to resolve any issues. You are absolutely correct in your comment that we have some non-smoking rooms that in previous years, were in a smoking area of the hotel. Unfortunately, we have been unable to replace all of the tub enclosures that may have sustained a burn from a carelessly laid burning cigarette. We all look forward to the time when we will no longer offer any smoking rooms!
Our breakfast is currently being served in our lobby, with carrying trays for any guests who would prefer to return to their rooms, as our current seating area is (indeed) very limited. Our future plans definately include an expanded hot breakfast offering and designated seating area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
1 review
Reviewed July 18, 2012

The room itself was in need of a make over, old carpet, stained mattress etc...we stayed on the second floor....biggest complaint is the smell of smoke; we thought this was due to the room being an old smoking allowed room we later found out that the first floor under us is smoking allowed???? we where never told anything about this at time of booking and when we woke up i had a sore throat and my wife had very puffy eyes (we think from the smoke). when we issued a complaint the next morning we found out about the first floor smoking rooms and stated our concerns, they did give us a discount but the issue is a lack of concern for the health of the guests. The breakfast area is very small and can sit approximately 4 - 5 people and the toasters would not work; the "free" breakfast was a joke....
we have issued a complaint to the Guest Relations Department and hope that they can look into this locations issues......

Room Tip: in my opinion stay away from this location until they clean up their act ....
See more room tips
  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank F C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cn307, General Manager at Comfort Inn, responded to this review, July 19, 2012
I am sorry to learn that your stay with us was less than satisfactory, but it is from the comments of our guests that we are able to identify our shortcomings and take the necessary steps to improve.
As you mention, we do still offer a few smoking guestrooms in our Inn, and unfortunately, the smell (at times) does come back into some guestrooms. It will be a great day when we are no longer offering any smoking accommodations!
Thank you for contacting our Guest Relations department, as this will allow me the opportunity to further address any of your concerns in a more personalized letter.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn

Property: Comfort Inn
Address: 660 Arthur St W, Thunder Bay, Ontario P7E 5R8, Canada
Phone Number:
Location: Canada > Ontario > Thunder Bay
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #9 of 33 Hotels in Thunder Bay
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Comfort Inn Thunder Bay is a 100% Smoke-Free hotel with newly renovated front desk, lobby area with fireplace and business centre. All guestrooms feature new carpet, drapes, bedding, bathroom vanity and floor tile. Additional room features include a 32 inch flat screen tv, fridge, microwave, ergonomic chair and free Wi-Fi. Relax in our spacious new breakfast room and enjoy a free full hot breakfast featuring eggs, bacon or sausage, waffles and more. Located 5 minutes driving distance from the Thunder Bay Intl Airport (YQT) and in close proximity to Arthur Street Marketplace, Regional Health Sciences Center and Lakehead University. We are pet-friendly and offer ground floor rooms with patio. ... more   less 
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Also Known As:
Comfort Hotel Thunder Bay
Comfort Inn Thunder Bay, Ontario
Thunder Bay Comfort Inn

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