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“Reservations are meaningless here.”

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Best Western Thunder Bay Crossroads
Ranked #6 of 33 Hotels in Thunder Bay
Certificate of Excellence
Toronto, Ontario, Canada
2 reviews
“Reservations are meaningless here.”
Reviewed September 15, 2013

Had a reservation booked, showed up and was turned away at the desk because there were no rooms available. News was delivered by an especially blunt woman at the front who shrugged her shoulders and said there was nothing she could do. I have since switched to Days Inn, pay less money for nicer rooms and have never had a problem.

  • Stayed September 2013, traveled on business
    • Service
Helpful?
Thank Matthew J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review, September 17, 2013
Please contact me. This is the first time that I have heard of a reservation issue. It is extremely rare for us to find ourselves in an over booking situation. We do not over book, There are times when maintenance or human issues cause overbooking but we take steps, to midigate these rarely happens. In these rare cases, our policy is to find the guest alternative accomodations, and pay for the 1st night at the other hotel. I would appreciated hearing the details so I may investigate so that such a problem does not re-occur.

Stuart Bagnall, General Manager ( stuart.crossroads@shawcable.com)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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363 reviews from our community

Traveler rating
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    50
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • Any
English first
Ottawa, Canada
2 reviews
Reviewed September 15, 2013

I stayed at this hotel twice when travelling across country on motorcycle and return. The staff are fantastic, the rooms very clean and comfortable and the breakfast is the best I have had at a Best Western. Definitely worth the stay if you are travelling through Thunder Bay.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Dave B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thunder Bay, Canada
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 7, 2013

Just want to put a huge thank you out there to Alex the front desk person....you were so helpful and nice and made our stay extra special..
clean room and good breakfast.
In a good area...close to highway to. Lots of places to eat around this area. Grocery stores close by. Good coffee places too.
Shoppers near and airport too.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bethwk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, Alabama
Level 6 Contributor
444 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed September 2, 2013 via mobile

When traveling on vacation from one spot to another each day, we just want a clean-well located motel for the night. This motel provided just that as we traveled around Lake Superior. Our room was very clean & the location perfect .

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beckaj01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 1, 2013

Thunder Bay has very few good hotels. This was one of the better ones that took pets.

My issues:

* The wifi didn't work (yes I used the right code)
* The bathrooms were very 70s
* The lobby (if you can call it that) was tiny and uninviting
* They charge $15 extra for pets
* The rate was $120/night....a bit much for a hotel of this quality

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rc_trader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Level 5 Contributor
70 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 24, 2013

A convenient place to stop. Right on the highway and near the airport [but we did nt notice a lot of noise]. Furnishings were very nice. Staff was friendly and helpful. Within walking distance of several restaurants.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TucsonPhil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review, August 26, 2013
Thank you for taking the time, from your busy schedule, to post a review of our hotel. We appreciate your business, and hope to see you again.

Stuart, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed August 22, 2013 via mobile

Stayed here one night on way to Jasper AB, a little pricy but gave a corporate rate, looks fairly new.
Rooms were very clean beds were comfy linen in good shape.
They have hot breakfast which was ok. When checking out the front desk didn't seem the happiest person working but that's ok

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roblenore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review, August 26, 2013
Thank you for taking the time to post a review of our hotel. We appreciate you staying with us, and hope that if you are ever passing through Thunder Bay again you will allow us to be your hotel of choice. You mentioned that we " looked fairly new" . As a 40 year old hotel, we put in a lot of effort and are constantly renovating to maintain the building un " as new" conditon as we can. Stuart, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Thunder Bay Crossroads

Property: Best Western Thunder Bay Crossroads
Address: 655 West Arthur Street, Thunder Bay, Ontario P7E 5R6, Canada (Formerly BEST WESTERN Crossroads Motor Inn)
Phone Number:
Location: Canada > Ontario > Thunder Bay
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites
Hotel Style:
#5 Romantic Hotel in Thunder Bay
#5 Business Hotel in Thunder Bay
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Thunder Bay Crossroads 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
Located at the head of Lake Superior in Ontario, the BEST WESTERN Thunder Bay Crossroads is determined to offer the best customer service for both business and leisure travelers. This Thunder Bay hotel offers convenient access to skiing and fishing as well as a variety of local shops and restaurants. The BEST WESTERN Thunder Bay Crossroads offers 84 spacious, well-appointed guest rooms including suites and Business Plus rooms. Each room features cable satellite television and high-speed Internet access. This hotel features a complimentary continental breakfast each morning, free parking, an airport courtesy shuttle and a business centre. Small pets are welcome!The hotel has received a 3 Green Key Rating ... more   less 
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Also Known As:
Best Western Thunder Bay Crossroads Ontario
Thunder Bay Best Western

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