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“Staff were amazing!”

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Best Western Plus Norwester Hotel & Conference Centre
Ranked #2 of 33 Hotels in Thunder Bay
Certificate of Excellence
GreenLeadersBronze level
Reviewed June 27, 2013

We just returned from a 2 night stay at the Best Western Plus Nor'Wester in Thunder Bay. I cant say enough about the hospitality, the help and the generosity to go with the wonderful rooms, views and dining.
Sitting out in the evening was a delight, and the staff went out of their way to make us comfortable and ensure all our needs were met.
Rooms were nice and big and clean. The front desk staff were amazing in helping with directions.
Pool was lovely and the hot tub as well was enjoyed
A surprise was having the owner clean a table off for us so we could enjoy a appetizer on an outside patio table.
Wonderful views of Mountain to compliment the amazing staff and a great hotel all around

  • Stayed: June 2013, traveled on business
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Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
emartineznw, Manager of Business Development at Best Western Plus Norwester Hotel & Conference Centre, responded to this reviewResponded August 6, 2013

Dear David P.

Thank you so much for taking the time to post a review following you recent stay with us this summer. I would also like to thank you on behalf of the entire staff and ownership for highly recommending us to all TripAdvisor readers.

Stay with people who Care is one of Best Western new slogans and needless to say our staff and ownership is a true reflection of this statement.

Please give me a call on your next business trip to Thunder Bay so I can personally assist you with your reservations! We look forward to welcoming you back soon!

Sincerely,


Edwin Martinez
Manager of Business Development
807-473-2456

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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820 - 826 of 965 reviews

Reviewed June 24, 2013 via mobile

Stayed June 15 for a wedding and found the experience great. Housekeeping did a good job with all aspects of cleanliness and the restaurant was ok. Small portions and slightly unprofessional service. The wedding was in a beautiful location behind the hotel and the reception space was nice also. Food was tasty while presentation could have been better. Corey in the food and beverage department provided professional service and went above and beyond expectations. Will definitely return!

  • Stayed: June 2013
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1  Thank thesimplelife2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
emartineznw, Manager of business Development at Best Western Plus Norwester Hotel & Conference Centre, responded to this reviewResponded August 6, 2013

Dear aarksey TripAdvisor Reviewer

Thank you for taking the time to write your note, and we appreciate your feedback. I welcome the opportunity to further discuss your experience in the restaurant, and your contact information would be most appreciated so that I am able to understand your specific concerns. I am happy to read your comments of our location, surroundings and that the food was tasty. Is feedback from our guests that enables us to continuously strive to deliver the service and experience that our Best Western guests know and love.

We look forward to welcoming you back at our hotel.

Best Regards,

Edwin Martinez
807-473-2456

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2013

Exceptional location and service. Staff and room were outstanding. Resturant was good but service was slow due to bus tour being served while we were there. Room had outside access via patio door which was great to unload motorcycles. Climate control in room worked great. Had a quiet and comfortable stay.

  • Stayed: June 2013, traveled with friends
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Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
emartineznw, Manager of Business Development at Best Western Plus Norwester Hotel & Conference Centre, responded to this reviewResponded August 5, 2013

Dear Michael R,

Thank you for the kind words about our property, and most of all for taking the time to post a review. Also I would like to thank you for your patience while we dealt with the bus tour.

On your next trip to Thunder Bay, please allow me to personally assist you with your reservation!

Thanks again,

Edwin Martinez
807-473-9123

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2013 via mobile

We stayed overnight with our two young kids. The pool staff let our son borrow a ball to use in the field, and encouraged us to use the manicured nature trails behind the hotel, along the side. What a beautiful view! The room was spotless, quiet and the decor appeared new. The front desk staff were helpful and friendly. I'd stay here again, and would highly recommend it to others

  • Stayed: June 2013
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Thank mommylindsay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
emartineznw, Manager of Business Development at Best Western Plus Norwester Hotel & Conference Centre, responded to this reviewResponded August 5, 2013

Dear mommylindsay TripAdvisor Reviewer,

Thank you so much for taking the time to post a review following you recent stay with us this summer. I would also like to thank you on behalf of the entire staff for highly recommending us to all TripAdvisor readers.

Stay with people who Care is one of Best Western new slogans and needless to say our staff is a true reflection of this statement.

Please give me a call on your next trip to Thunder Bay so I can personally assist you with your reservations! We look forward to welcoming you and your family back!

Sincerely,


Edwin Martinez
Manager of Business Development
807-473-2456

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2013

The staff were exceptionally helpful and friendly. We stayed an extra night to do some sightseeing in Thunder Bay as this was our first time visiting the area. The setting was nice and quiet. We would definitely stay there again.

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with this hotel
Thank 733DeeandR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
emartineznw, Manager of Business Development at Best Western Plus Norwester Hotel & Conference Centre, responded to this reviewResponded August 5, 2013

Dear 733DeeandR valued Tripadvisor reviewer,

Thank you for taking the time to post a review on TripAdvisor after you recent stay with us this summer. I am sure you were able to do a lot sightseeing on your second day in nearby areas!

Please do call me on your next trip to Thunder Bay so I can personally assist you making your reservation.

Kind Regards,

Edwin Martinez
807-473-2456

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2013

A nice clean place to stay with a great view the staff were very friendly and helpful. The restaurant there had a great breakfast I had the finnish pancakes and they were great and the service was great.

  • Stayed: June 2013, traveled as a couple
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Thank Ray M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
emartineznw, Manager of Business Development at Best Western Plus Norwester Hotel & Conference Centre, responded to this reviewResponded July 2, 2013

Dear Ray M,

Thank you for leaving a review on TripAdvisor, the World's Largest Travel Site, I am happy to hear that the staff were very friendly, that you enjoyed the restaurant and our food, and that you found our service great.

Please feel free to contact me if I may be of any assistance with your next reservation.

Best Regards,

Edwin Martinez
Manager of Business Development
807-473-2456

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2013

I stayed there quite often for business. It was a little bit out of town but worth the drive if you want quiet and scenery. The weekends can be a bit energetic in the hallways when there is a sporting event but overall it it's a great place to stay with wide screen tv's, good food in house, and an exceptionaly well equipped fitness center hot tubs and saunas. I'd stay there any time.

  • Stayed: May 2013
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Thank todd b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
emartineznw, Manager of Business Development at Best Western Plus Norwester Hotel & Conference Centre, responded to this reviewResponded July 2, 2013

Dear Todd b,

Thank you for taking the time to post a review on TripAdvisor after your recent stay. We are truly moved by your subject line as our property becomes the home away from home for so many other family members like yourself...you are family to us and look forward for your return!

Till your next trip,

Edwin Martinez
Manager of Business Development
807-473-9123

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Norwester Hotel & Conference Centre

Address: 2080 Highway 61, Thunder Bay, Ontario P7J 1B8, Canada (Formerly BEST WESTERN PLUS Norwester Hotel & Conference Centre)
Phone Number:
Location: Canada > Ontario > Thunder Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Thunder Bay
#2 Family Hotel in Thunder Bay
#2 Business Hotel in Thunder Bay
#3 Best Value Hotel in Thunder Bay
#4 Romantic Hotel in Thunder Bay
Price Range: $100 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Norwester Hotel & Conference Centre 3*
Number of rooms: 89
Official Description (provided by the hotel):
Discover this full-service accommodations near Fort William Historical Park, Loch Lommond ski resort, Thunder Bay Tournament Centre, and Kamview Nordic Ski Centre. Whether traveling for business or for pleasure, the BEST WESTERN PLUS Nor'Wester Hotel & Conference Centre has it all! Featuring an indoor swimming pool, hot tub, private steam and sauna rooms, and a full scale fitness centre. Situated in beautiful Thunder Bay, Ontario, this hotel provides guests with exceptional customer service, superb full-service amenities and an unbeatable Nor'Wester Mountain location, only 7 minutes from downtown. Guests will be treated to spacious guest rooms featuring cable television, Flat Screen TV's, Fridges, and free high-speed wireless Internet access. Suites are also available to accommodate the entire family. For a more comfortable stay on the road, our well appointed standard rooms or our luxurious suites will meet or exceed your expectations. We look forward to your next stay! ... more   less 
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Also Known As:
Best Western Plus Nor`Wester Hotel And Conference Centre
Best Western Thunder Bay
Thunder Bay Best Western
Best Western Plus Norwester Hotel & Conference Centre Thunder Bay, Ontario

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