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All reviews science north health sciences hospital appointment no elevator medical reasons regional hospital room was clean ramsey lake business center have stayed here many times main lobby walking distance medical rate free breakfast is stay there again laurentian university ample parking
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Reviewed January 17, 2020

The only thing we are not too fond of is the breakfast. The eggs don't taste much of anything, the sausages are not very good and the bacon is very slim. Everything else was great as usual. The room was spotless as usual.

Date of stay: January 2020
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank MichelineG64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelwayInn, Guest Relations Manager at Travelway Inn Sudbury, responded to this reviewResponded January 20, 2020

Dear Micheline,

Thank you for taking the time to review our property on Trip Advisor. We always appreciate hearing from loyal Guests such as yourself.

We are pleased to hear that you enjoyed your room, our staff work hard to ensure our Guests are welcomed to a spotless room. We appreciate your feedback regarding our complimentary hot breakfast, we are sorry to hear that we didn't meet your expectations in this area. I will be discussing your comments with our team this week at our Manager's Meeting. Thank you for providing us feedback.

We look forward to welcoming you back to our hotel during your next stay. We appreciate your loyalty and thank you for choosing Travelway Inn.

Yours in Hospitality,

Rebecca Junkala

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2020

My stay at The Travelway Inn Sudbury was excellent. As expected, I arrived very late in the evening, yet I was greeted by a representative who was welcoming, prepared and profession. During my 6 night stay, I spent most of my time visiting my brother who had had major brain surgery in the hospital across the street. The hotel's location allowed easy access to the hospital. Whenever I found time to sleep, day or night, the hotel was always quiet. Overall, I was very happy that I chose to stay at the Travelway Inn.

Date of stay: January 2020
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank mauryw92020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelwayInn, Guest Relations Manager at Travelway Inn Sudbury, responded to this reviewResponded January 8, 2020

Dear Maury W,

Thank you for taking the time to share your experience at our property with the Trip Advisor Community. We truly appreciate you noting our efforts.

We are sorry to hear that the reason of your stay wasn't under the best of circumstances. It gives us great pleasure to hear that staying with us was able to make your time in Sudbury a little easier. Our staff works exceptionally hard to ensure our Guests are provided with true northern hospitality, we are glad to hear you appreciated the service we are pleased to offer.

We are so happy you chose to stay with us! We hope that your next visit to Sudbury is for some fun and relaxation and look forward to welcoming you back.

Yours in Hospitality,

Rebecca Junkala

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2020

Great place, sorry to see rates go up. Great staff. Last time i made reservation the guy on the phone was very short, abrupt and not as friendly and helpful as I'm used to. But when we got there the service was great.

Room tip: Leave an extra blanket in the room, then we wouldn't have to turn the heat up so high
Date of stay: December 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank Carol B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelwayInn, Guest Relations Manager at Travelway Inn Sudbury, responded to this reviewResponded January 2, 2020

Dear Carol B,

Thank you so much for the review! We're very happy to hear we can count you among our repeat guests and that we deliver service that's up to your standards.

We will be reviewing your comments with our staff. I am sorry to hear that your phone experience was not up to our high standards.

Thank you once again! We're hoping to see you soon.

Yours in Hospitality,

Rebecca Junkala

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 31, 2019

Excellent service , breakfast was great,very accommodating free parking ,have stayed here before and will continue to book rooms when in Sudbury ,close to hospital and other shopping places ,free wifi

Room tip: Very clean place
Date of stay: December 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank Q7854ENrichardb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelwayInn, Guest Relations Manager at Travelway Inn Sudbury, responded to this reviewResponded January 2, 2020

Dear Richard,

Thank you so much for taking the time to review our hotel on Trip Advisor. We are pleased to hear that you enjoyed our stay and found our location convenient.

Our staff works hard to provide exceptional customer service and we truly appreciate you noting their efforts and sharing your comments with the Trip Advisor Community. It is always a pleasure to receive positive feedback and we are so happy to pass your comments on to our staff and commend them on a job well done!

On behalf of our entire staff at Travelway Inn, we thank you for your business and we hope to see you again when your travels bring you back to the area!

Yours in Hospitality,

Rebecca Junkala

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Reviewed December 30, 2019

The room was fine. We tried to stay multiple nights as a result of a family member being air lifted to the hospital close by. The hotel was empty and the rate was $40/night more than a comparable hotel down the road but not as close. We asked for a better rate and were denied. We planned on staying 7 nights to start with. We stayed two nights and relocated.
In addition when we went to the complimentary breakfast the bread (all the bread brown and white) was mouldy.

Date of stay: December 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank kellyserson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelwayInn, Guest Relations Manager at Travelway Inn Sudbury, responded to this reviewResponded January 2, 2020

Dear kellyserson,

Thank you for taking the time to review our property on Trip Advisor. We appreciate your comments and your feedback is always welcome.

We are sorry to hear that you were dissapointed with the rate you were offered. We offer a discounted rate to patients and families who are staying for medical reasons. Based on our location and the amenities we offer, our rates are competitive to the other properties in the city.

I was dismayed to find out that our breakfast was not up to our quality and standard during your stay, I personally apologize for any inconvenience this caused. We pride ourselves on serving fresh food items at breakfast, our bread order is delivered several times a week to ensure quality and freshness. We have spoken to our supplier and they are looking into the issue.

I hope you will consider staying with us again in the future.

Yours in Hospitality,

Rebecca Junkala

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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