Booked this hotel thru hotwire, thinking we would get the usual 2.5 star like Best Western or Comfort Inn. When we ended up with this hotel, we were a little leery but decided we would give it a try. That was a big mistake.
We showed up to a property in an industrial part of town backing on what looked to be a dump or something with gross garbage. We went into the lobby which looked alright to check in, and asked for a nonsmoking room with two beds, so we were able to upgrade for approx $22, which I thought was a little high but considering the looks of the hotel I couldn't imagine what a standard room looks like. In addition, the worker at the front desk said, "You better not smoke in the nonsmoking room or else you will be fined." Obviously we weren't smokers if we requested a nonsmoking room? Kind of rude. Upon arriving to our room, we immediately felt unsafe. Not only is this hotel in a bad part of town by the looks of it, it is also a strange setup. Along the corridors overlooking the street, there are large windows, so anyone walking or driving by can clearly see which room you are heading to. Upon entering our room we came to a scene similar to a horror film. The deadbolt on the door didn't even lock. There was a window in the room FACING INTO THE HALLWAY. So anyone walking by could see into your room and when you heard someone walk by it was quite loud and scary. Not to mention the window in the room faced the hallway that was lined with windows you could see thru from the road... so weird. There was also a door in the room that must have been connected to another room that was unlocked when we entered our room, so people in the room it was connected to would have had access to our room. We didn't even venture into the washroom because we were too scared.
They advertise that this hotel has been renovated, but all it is is a fresh coat of paint and new bedspreads (not to mention a horrible colour scheme). We felt so unsafe that we called hotwire to request a refund. We were able to get one so we checked out as soon as we could. Upon checking out we said "We're going to check out, we do not feel safe." To this the staff at the front desk simply nodded and took the room keys. No apologies, no trying to address the problem, no questions. That was probably one of the worst parts of the whole night. They didn't even acknowledge that we weren't satisfied, so much so that we had to leave the hotel. In fact, they started speaking in a different language right in front of us about who knows what. Running a hotel is customer service, and if you don't know how to deal with customers you're probably in the wrong business. Overall I would say stay away from this hotel. It was hands down the worst hotel experience of my life, so much so that I'll probably never stay in Sudbury again. I wouldn't even stay here for free. So good job Sudbury Inn!
- Official Description (provided by the hotel):
- Welcome to the newly renovated and upgraded a Choice Group Hotel - EconoLodge,Located in mining town Sudbury Ontario.We are the closest hotel to the famous Big Nickel and Dynamic Earth. We are only a 10 minute drive to many of our beaches and parks as well as Ramsey Lake and Science North.Come stay in our lavish newly renovated rooms. All rooms include a large flat screen TV, fridge, microwave and coffee / tea maker. We also provide free high speed WiFi internet, continental breakfast, on site coin laundry, ample parking for even the largest of vehicles and an on site restaurant.Coming in for business? Our location is prime to keep you close enough to the city to making travelling easy but without being too close to the hustle of downtown. We are right on Hwy 55, close to Copper Cliff and Vale Inco.Our friendly and knowledgeable staff are here to assist with any of your needs and will strive to make your stay as pleasant as possible. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotels.com, Travelocity, Hotwire, Priceline, TripOnline SA and HotelQuickly so you can book your Econo Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Knights Inn Sudbury
- Sudbury Knights Inn
- Econo Lodge Sudbury, Ontario