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“Our recent stay at the Days Inn Sudbury was fine… UNTIL”
Review of Clarion Hotel

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Clarion Hotel
Ranked #9 of 33 Hotels in Sudbury
Granville Ferry, Canada
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Our recent stay at the Days Inn Sudbury was fine… UNTIL”
Reviewed March 25, 2013

Our recent stay at the Days Inn Sudbury was fine… UNTIL

For the price we thought the room was a bit below par; the floor in the bathroom wasn’t well swept, the window wall had mold and pealing wallpaper, the carpet was sticky (bring your shower shoes), the pillows over-filled to the point of uncomfortable… in general the room needed a makeover. However, the supplies were plentiful, the location of the hotel was great for our needs, and the staff was fantastic, professional and excelled at friendly service… that is… up until we checked out…

The hotel has only three 10 minute parking spaces in close proximity to the front desk and the only public elevators that take you to the floor of your room. As we were leaving we pulled our car up into one of the three parking spaces so that we wouldn’t have to travel as far with our luggage through the snow, as most senior citizens do. When we came back in through the entry doors we greeted the desk representative with a big hello and how are you! The clerk behind the desk was looking at us with distaste, did not return our salutation, and only proceeded to bark that we had parked in a “10 minute zone”! I explained that we knew that, that we were just grabbing our packed luggage and leaving. He obviously wasn’t happy. So when we came back down with our luggage I went up to him with a smile and said, see – we weren’t gone even ten minutes. Which he snootily replied, “Well I wouldn’t know, I didn’t look at the clock or set a timer.” (Really? Really?) So after being chastised once again, I handed him our room key and waited for the receipt. He proceeded to asked for my charge card. I mentioned the room had been paid for nearly 2 months ago as we made reservations via KAYAK. “Well I still need to see your charge card!” I was digging through my purse, flustered, when another desk clerk came out from the rear office, pointed at the screen on the computer, and said they’ve already paid in full. I thanked the second clerk and mentioned I had already notified him of that. At this point it almost seemed like he wanted to invent a problem. Then I asked for a receipt, and the snobby clerk said they couldn’t provide a receipt, that I should get that from KAYAK!

Once again I was surprised, embarrassed and confused by his response.

After the exceptional service we had received throughout our 4 day stay, this one small minded man with a Napoleon complex, left us with such a bad taste in our mouth, we honestly wouldn’t recommend this hotel unless you like being admonished.

I will add that the food from the hotel restaurant was good, especially the breakfast meals we enjoyed there. And again, the wait-staff - super friendly and courteous.

After four days of excellent service, it’s a shame one employee assigned to greeting and checking-out the patrons, could sour the entire stay. Does anyone want to be treated like that? Especially when you’re paying a premium price for the service rendered?

Room Tip: We had room 510, and wouldn't recommend it due to mold on window wall. Bring your own pillow an...
See more room tips
  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JJ W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DerekSudbury, Director of Sales at Clarion Hotel, responded to this review, April 1, 2013
Dear Shareasmiletoday,

Thank you for taking the time to review our hotel. Your concerns have been addressed directly with yourself by the General Manager and staff have been advised of the deficiencies in their respective departments.

We hope to have the opportunity in the future to serve you again.


Derek Weisenberg
Sales & Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
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English first
Trenton, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 21, 2013

It's a bit deceiving form the outside and neighbourhood. This was a lovely hotel. I didn't use the pool etc. It was recently renovated, the room was clean, the beds very comfortable. And that's what matters, right?

The gastropub downstairs was fantastic. They don't serve molson or labatt, just craft beers. The menu certainly isn't standard either. There are some really odd things on it, which is great in my opinion. I had a lamb burger. It was okay. I'd suggest developing each item on the menu a bit though, since a lamb burger could be great with more complex spices (middle east/north african/indian instead of the jalapeño chunks in mayo), and sometimes a tomato and pickle are just wrong, like on a lamb burger. Good potential there anyway, depending on whether they choose to develop it, or not.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank momnumber9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DerekSudbury, Director of Sales at Clarion Hotel, responded to this review, March 22, 2013
Hi Momnumber9,

Glad you enjoyed staying with us. We just completed exterior renovations and we are always renovating a different area of the hotel to keep up with the times. Our restaurant, Hardrock42 is a great addition to our hotel and is owned and operated by two local chefs. I will be sure to share your comments with them.

Thanks again for taking the time to share your comments on tripadvisor.ca!


Derek Weisenberg
Sales & Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed March 18, 2013

Our choice hotel when visiting Sudbury! Love that we can use our Wyndham rewards. Clean generous sized rooms, beds extremely comfortable. Great staff.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DerekSudbury, Director of Sales at Clarion Hotel, responded to this review, March 22, 2013
Hello,

We are thrilled to be your choice hotel when visiting Sudbury. I will certainly share your comments with the rest of the staff as well. Hope to see you again in the near future!


Derek Weisenberg
Sales & Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Bay
1 review
Reviewed February 19, 2013

The staff are very friendly and helpful. The room is generally comfortable, however, the room I stayed in had a washroom that was laid out oddly. The sink had no vanity to place personal objects on and the toilet was awkwardly right in front of the entrance door. The room smelled unclean, likely the carpet. The bed was clean and the cleaning staff did their job well.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn

Helpful?
Thank Sabina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaysInnSudbury-Sales, Director of Sales at Clarion Hotel, responded to this review, February 28, 2013
Hello Sabrina M.,

Thank you for your feedback from your recent stay. Great news! We are currently in the planning stages of renovating all of our bathrooms to better suit our guests needs. This includes new vanity space and modern towel storage.

We hope to have you back again once we have completed our renovations.


Derek Weisenberg
Sales & Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canfield, ontario
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 25, 2013 via mobile

Good value.. Small room but nice for one night. Stopped on the way to the cottage with our 3 month old daughter. Ate at the restaurant downstairs... Was really great! Live band and cool atmosphere.. Service was just as good as the food.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chelsey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaysInnSudbury-Sales, Director of Sales at Clarion Hotel, responded to this review, January 28, 2013
Dear Chelsey H,

Friday nights we always wind down with live music in Hardrock42! We are glad you enjoyed your stay with us and thank you for taking the time to share your experience. Next time you’re in town, ask for a larger room when making your reservation and we will look after it for you. Our rooms are all different shapes and sizes. Hope to see you again soon.

Derek Weisenberg
Sales & Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Hotel

Property: Clarion Hotel
Address: 117 Elm St, Sudbury, Ontario P3C 1T3, Canada (Formerly Days Inn Sudbury)
Phone Number:
Location: Canada > Ontario > Northeastern Ontario > Sudbury
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 33 Hotels in Sudbury
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Clarion Hotel 2.5*
Number of rooms: 103
Official Description (provided by the hotel):
Clarion Hotel in Sudbury, ON is situated in the heart of the city, right next to its main business and entertainment district. Our guests enjoy easy access to a rich variety of shopping and dining venues nearby. If you have friends or family members studying in the city, it will be easy for you to visit them while staying at the Clarion Hotel Sudbury, as all the key colleges and universities of the area including Cambrian College, College Boreal, Laurentian University and the new School of Architecture are located nearby. Every day at the Clarion Hotel Sudbury starts with a delicious breakfast served at our restaurant, the Hardrock 42 Gastropub. Our guests are also most welcome to stop by for a bite at lunch or dinner. If after visiting our restaurant you feel like you need to burn some calories, the onsite fitness centre as well as our indoor swimming pool will be at your disposal. If you prefer to relax in your room before hitting the town or don't feel like checking out any of the nearby restaurants, feel free to order room service from our front desk. ... more   less 
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Also Known As:
Days Inn Sudbury Hotel Sudbury
Sudbury Days Inn
Clarion Hotel Sudbury, Ontario

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