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“Substandard in Stratford”

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Best Western Plus The Arden Park Hotel
Ranked #4 of 18 Hotels in Stratford
Certificate of Excellence
GreenLeadersSilver level
Philadelphia
Level Contributor
448 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
“Substandard in Stratford”
Reviewed August 26, 2012

Although it is fair to say that there is a paucity of hotels in Stratford the only positive features of
the Arden Park Hotel is that it is fairly close to the festival theatre, and that it has free wifi and
parking. Avoid the breakfast and restaurant at all costs. Rather, opt for Jessie's Deli next door for
a fine breakfast at a lower price. We had a king suite that was spacious but dated in features and
decor. Expect no service from the front desk. In fairness Stratford does not have much to offer
in the way of accommodations.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank redramPhiladelphia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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559 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Kitchener, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 17, 2012

We only stayed one night. At first we were pleased with the free parking & modern decor to our room. One of the reasons we picked this hotel was because it had a pool. Unfortunately, it was the coldest indoor pool we have ever been in - or I should say attempted to get in. As we were leaving, we saw a couple of other people's reaction to the pool and it was the same. Although our room seemed fairly neat, it wasn't until I used the shower that I noticed the mildew stained bath mat & shower curtain. Then the next morning, I went to fill the coffee maker and there was a hair in the back where you add water. Needless to say, we lost interest. Upon checking out I asked for a comment card and they did not have any. "New ones being printed" I was told. I was given a scrap piece of paper to write on - supposedly passed onto housekeeping & the manager. We have been in hotels where you are greeted warmly & they want to help make your stay a pleasant one. Not here.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank J0sieP0sie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
61 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed August 16, 2012

Stayed here for one night. Room was very large and clean. Only problem was that the room smelled - kind of musty. Windows only opened a crack so we couldn't really air it out. We sprayed some perfume and it helped. Hotel staff were pleasant. Free parking. Not close to the theatres - you would need a car. Great deli next door (I think it was called Jesse's) had a really good breakfast. Would I stay here again? Probably not but rooms are pretty hard to find in Stratford so who knows.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maria C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toronto
Level Contributor
158 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed July 14, 2012

Rooms on the west side wing (the new one) are great, spacious and comfortable, two queens bed with great mattress and daily maid service, keep your room clean and organize.The rooms have 1 tv and two queen bed, also a tv, a dresser, small closet, a chair and an ottoman, the living room have a sofa, two chairs, breakfast table and an small counter top great for your necessities, with a microwave and another tv, an small closet on the entrance offer more space to organize your stuff and also an iron w/ an iron table, a full mirror and to complete this great room you also have a fireplace.
What made this comfortable place go from excellent to average, THE USELESS CONCIERGE at the reception, a frustrated guy with lord aspirations that can keep you waiting to be served more than 15 minutes while he answer the phone over an over, also incapable to find you a new reservation if needed,as per other reviews i would recommend to book online.
Yes i recommend to others (the new wing).

Room Tip: Rooms on the west wing. BOOK ONLINE!!!!!
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  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jssossa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
94 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed July 12, 2012

We stayed 2 nights to enjoy beautiful Stratford and 4 plays. Arden Park is a great location within easy walking distance of the Festival Theatre and Tom Patterson and a little longer walk to the Avon Theatre. We had a lovely, clean, bright King room. We were worried about some road noise, because the hotel is on the main road into town, as well as hall noise because the hotel was full. However, we had a very quiet sleep, so it was not a problem. There is a lovely but expensive restaurant on-site; there are several other options close-by for a more reasonable breakfast or dinner. Some individuals at reception were less than friendly; the same was true with phone-in reservation. They give absolutely no discounts for seniors, CAA or AAA. We were told that they simply give no discounts.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank castravel56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mississauga, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 9, 2012

We stayed for the second time at the Arden Park Hotel in Stratford in early July. As before, our room was nicely appointed, clean and had several amenities. There is a lovely pool.....hot tub was out of order. Our room was clean, and nicely decorated. The beds were excellent. Two minor issues. The front desk service is very cursory. We found this during our first stay as well. After a long drive, it would be nice to be welcomed with a smile. Secondly, housekeeping was terrific the first day of our stay, and anticipating this we left a 5 dollar tip, which was collected, and the maid left a gracious note of thanks. The second day we returned to our hotel room to find an unvaccuumed room, dirty bathroom, and our dirty coffee cups and used drinking glasses. None of the counters were wiped. The only thing housekeeping had done was make the beds...but they took the time to claim the second 5 dollar tip and didn't leave a thank you! We guessed it wasn't the same maid the second day. In any case, when we called down to complain, someone was sent right up to clean the room. We would definitely stay at the Arden Park again, but wish the staff at the front desk was friendlier and more approachable. They always look depressed and annoyed to us.

Room Tip: Try the room with a suite!. There was a comfortable separate sitting room with electric fireplace, a...
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  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank Teacher1406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grande Prairie, Canada
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 9, 2012

We stayed here for two days while we were in town for the Shakespeare festival and it was wonderful. The room was large and clean, with gorgeous furniture. The restaurant was great and the pool was wonderful. Very quiet, checkout was very quick. Great location within walking distance of most of town.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Canuckgirl561
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus The Arden Park Hotel

Property: Best Western Plus The Arden Park Hotel
Address: 522 Ontario Street | P.O.Box #1040, Stratford, Ontario N5A 3J3, Canada (Formerly BEST WESTERN PLUS The Arden Park Hotel)
Phone Number:
Location: Canada > Ontario > Stratford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Suites
Hotel Style:
#1 Green Hotel in Stratford
#7 Romantic Hotel in Stratford
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus The Arden Park Hotel 2.5*
Number of rooms: 144
Reservation Options:
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Also Known As:
Arden Park Stratford
Hotel Arden Park
Best Western Plus The Arden Park Hotel Stratford, Ontario

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