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“Wonderful service”
Review of The Parlour Inn

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The Parlour Inn
Ranked #2 of 18 Hotels in Stratford
Certificate of Excellence
Prince Albert, Canada
Level 5 Contributor
53 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Wonderful service”
Reviewed December 8, 2010

I generally eschew staying in chain hotels in favour of independent options, but chose the BW in Stratford out of necessity, and I must say, I was more than surprised by the entire experience. We stayed only one night, so can't comment on the amenities, but during our time there we felt very welcome, and even appreciated. The hotel was very clean, well appointed, and the service was simply exceptional at every turn. Our room was fantastic as we were given an upgrade, which of course always helps a positive review, but that wasn't even the best part; the best was how we were treated.

  • Stayed October 2010, traveled with family
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Helpful?
Thank Skiwithjill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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391 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Vancouver, Canada
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 8, 2010

Well situated in Stratford, with theatres all within walking distance. Lovely, large rooms and kind hotel staff.

  • Stayed September 2010, traveled on business
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Helpful?
Thank payah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 30, 2010

We traveled to Stratford, from the Niagara region, specifically to see Christopher Plummer at the Stratford theater. Unfortunately, we got stuck in horrific traffic due to an accident (three hours of non-moving traffic). Being from the States, we had no idea what numbers to call or how to get information, so we called our hotel, although I'm not sure what we thought they could do. Shelley, the manager, was so nice and so helpful, going out of her way to find us highway information numbers, looking at maps to help us find the fastest alternate route, etc. She truly went above and beyond the call of duty, and we were so grateful!! Exceptionally friendly and nice. She made us feel like long-lost friends rather than customers. We finally made it to our performance, but we were tired by the time we got to the hotel. The rooms were neat and clean, tastefully decorated, the front desk staff very helpful, giving us a fantastic recommendation for dinner. We don't normally stay at Best Westerns in the States; we picked this place based on the TripAdvisor reviews, and we definitely didn't regret it!! Would absolutely recommend. Thanks again to all the staff and Shelley.

  • Stayed July 2010, traveled with family
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Helpful?
Thank rsbk4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaSalle, Ontario, Canada
1 review
Reviewed August 20, 2010

My wife and I and another couple were in Stratford to see two plays. We had never stayed at The Best Western before but had dined in The Parlour restaurant. The friendliness and helpfulness of the staff from the counter and all through our stay was first rate.The location was close to shopping and to the Avon Theatre. The rooms were spotless and the beds very comfortable. As usual, the food in the restaurant was outstanding.
We thoroughly enjoyed our stay and will return again next time we're in Stratford.

  • Stayed August 2010, traveled with friends
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Helpful?
Thank david_moore4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level 4 Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed August 15, 2010

Previous reviews had probably just set my expectations far too high - I had a 4-star experience in mind, but it is most certainly a 3-start hotel. For that rating, it is very good, though. Excellent service with friendly staff, comfortable bed, nice in-room coffee (although it's not espresso - it's Melitta One) and very quiet. If you compare it to a motel, you get people raving about how clean it was - but that should really be a given at this price point (almost $200 for us). My critiques were: restaurant breakfast had few choices and eggs were overcooked, although building is gorgeous, guest rooms have cheesey lamps (looks like Leon's or something awful), and bedspreads and finishings that were more "Best Western" than "boutique hotel" - i.e., traditional but cheap. So those who say it is charming and unique must have spent more :), because our room was not like that (although certainly pleasant enough and comfortable). Also, it sounded so luxurious - but there are no extras (room service, robes, anything of this sort...). This may sound picky, but if you're spending almost $200, you may be better off at a B&B.

  • Stayed August 2010, traveled as a couple
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Helpful?
1 Thank ChillinGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naples, Florida
Level 5 Contributor
52 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 6, 2010

My friend and I stayed for 2 nights and thoroughly enjpyed ourselves. Our rooms were lovely, comfortable and clean. The location is perfect , well within walking distance of restaurants and shops. The staff were all friendly and accommodating. The food was delicious and well presented. We can hardly wait to go back next year.

  • Stayed August 2010, traveled with friends
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Helpful?
Thank ecade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stratford, Canada
1 review
Reviewed July 15, 2010

This was my 43rd year at Stratford. I have stayed everywhere there over the years . This was one of my best experences , if not the best... The Front desk , the room and the service was GREAT. Everyone there was wonderful... Plus Location is great. Very walkable to everything in town... My new favorate place to stay for the next few years.... rooms 304 and 315 are great...

Joan,Ron and Bob from Grosse Pointe. mi....

  • Stayed July 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ronbob_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Parlour Inn

Property: The Parlour Inn
Address: 101 Wellington St, Stratford, Ontario N5A 2L4, Canada (Formerly BEST WESTERN PLUS The Parlour Historic Inn & Suites)
Phone Number:
Location: Canada > Ontario > Stratford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Romantic Hotel in Stratford
#5 Family Hotel in Stratford
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Parlour Inn 3.5*
Number of rooms: 28
Official Description (provided by the hotel):
Welcome to The Parlour Inn! Downtown. This historic property is located in the heart of the downtown and just minutes away from Stratford's business parks, Stratford festival theatres and adjacent to the University of Waterloo Stratford Campus. Fantastic dining room and Steakhouse on site. Meeting and conference rooms available. ... more   less 
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Also Known As:
Best Western Plus The Parlour Historic Hotel Stratford
Best Western Stratford
Stratford Best Western
The Parlour Inn Stratford, Ontario

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