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“Very interesting atmosphere ... but poor management and customer service.”
Review of The Parlour Inn

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The Parlour Inn
Ranked #2 of 18 Hotels in Stratford
Certificate of Excellence
Toronto, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Very interesting atmosphere ... but poor management and customer service.”
Reviewed May 11, 2011

Very interesting hotel. My husband and I really enjoyed the old-fashioned atmosphere and decorations throughout.
Restaurant was excellent for both food and service.
Room was beautiful ... but it was freezing cold! It was missing a panel to cover the vent that circulated air from the outside in the nicer weather. (It was like having a 7" open hole in the wall!) Reported it to management, and were extremely disappointed when the maintenance guy showed up with a piece of (thin) paper and some tape in order to fix it.
The heaters in the room were good enough to keep it warm during our stay ... however that piece of paper did not block out the noise from the street outside.
We were woken up by street noise at 7am, and got to listen to the constant beep-beep-beep of a reverse warning signal of forklift in the area. I hated being woken up early on my one chance to sleep in. It was supposed to be a restful getaway from our 5 kids.
Constant street-noise was very upsetting. Reported it all to front desk when we checked out, and were assured that management would contact us ... but nobody ever did! Very, very disappointing.

  • Stayed March 2011, traveled on business
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Helpful?
1 Thank RoseSMI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theparlour, Owner at The Parlour Inn, responded to this review, May 20, 2011
Hello, we are very sad to hear that the temperature and noise problems caused by the jacuzzi exhaust vent ruined what seemed to start off as a great experience at my hotel. As most of our reviews show we generally are very diligent with maintenance and customer service issues. But obviously we had a maintenance issue and did not deal with it, or contact you after the fact.

I would like an opportunity to try to make it up to you, if you could contact me at the hotel at your convenience.
thank you
Randy Simpson
Owner/Operator
Best Western The Parlour
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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385 reviews from our community

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Rating summary
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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English first
Toronto ON
Level 6 Contributor
106 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed May 2, 2011

I expect at their prices to have bathrobes and a breakfast covered in the room charge. This is a clean comfortable hotel but it is no more than a 3 star. I would rather stay at the Mercer Inn where fresh fruit, cookies, real coffee and tea are provided in the room and you get breakfast as well in their restaurant. Best Western is just a chain. I will say that their staff is very pleasant.

  • Stayed May 2011, traveled as a couple
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Helpful?
1 Thank Liz56TorontoON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theparlour, Owner at The Parlour Inn, responded to this review, May 4, 2011
Hello, thank you for your review. We are very happy to hear that you found our property clean and comfortable and that our staff is very pleasant. Our property does offer different amenities that the one that you have mentioned, which include 24 hour front desk, our own parking lot and an elevator. Though Best Western is a chain we are owner operated and we believe that (most) of our reviews show the experience that we offer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 20, 2011

A very old inn with a lot of character. Our room (212) was spacious and well appointed with firm but comfortable beds. Bathroom has a large jet tub, upgraded fixtures. Freshly painted and decorated nicely. Lots of clean white fluffy towels. Most of all, really clean! Given the age of this building, it smelled and looked clean and fresh. Bar/restaurant downstairs has been kept original with gorgeous wood restored lovingly and reminded me of a pub I went to in Edinborough Scotland quite a few years ago. Staff were wonderful. The receptionist offered umbrellas to us as we were heading out in the rain. Breakfast of French toast on fruit was delicious and so was the coffee. There isn't a pool here, so I wouldn't recommend it for children, but it is a lovely place to stay nonetheless. Downtown shopping is a short walk up the street.

  • Stayed April 2011
    • Value
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Helpful?
Thank Robinsky2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caledon, Canada
2 reviews
Reviewed April 8, 2011

My husband and I went to Stratford for our anniversary and enjoyed every minute of our stay at the Best Western Parlour Inn & Suites. You can really see the pride of ownership throughout the property and even with the handout presented at check-in. The rooms were clean and comfortable. We ate dinner at their restuarant and enjoyed every bite. All of the staff were very friendly and helpful as well. I would definitely recommend this hotel to anyone that is traveling to Stratford - for business or leisure.

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  • Stayed April 2011, traveled as a couple
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Helpful?
Thank Gillian_605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level 6 Contributor
127 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed March 6, 2011

This place is greatly located in downtown stratford. We arrived early and they were comprehensive and gave us a room early to change and visit the town. THAT IS GOOD SERVICE. The rooms were clean but a bit small because it is an historic building.

  • Stayed February 2011, traveled on business
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Helpful?
Thank NYCPQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prince Albert, Canada
Level 5 Contributor
53 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed December 8, 2010

I generally eschew staying in chain hotels in favour of independent options, but chose the BW in Stratford out of necessity, and I must say, I was more than surprised by the entire experience. We stayed only one night, so can't comment on the amenities, but during our time there we felt very welcome, and even appreciated. The hotel was very clean, well appointed, and the service was simply exceptional at every turn. Our room was fantastic as we were given an upgrade, which of course always helps a positive review, but that wasn't even the best part; the best was how we were treated.

  • Stayed October 2010, traveled with family
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Helpful?
Thank Skiwithjill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 8, 2010

Well situated in Stratford, with theatres all within walking distance. Lovely, large rooms and kind hotel staff.

  • Stayed September 2010, traveled on business
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Helpful?
Thank payah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Parlour Inn

Property: The Parlour Inn
Address: 101 Wellington St, Stratford, Ontario N5A 2L4, Canada (Formerly BEST WESTERN PLUS The Parlour Historic Inn & Suites)
Phone Number:
Location: Canada > Ontario > Stratford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Romantic Hotel in Stratford
#5 Family Hotel in Stratford
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Parlour Inn 3.5*
Number of rooms: 28
Official Description (provided by the hotel):
Welcome to The Parlour Inn! Downtown. This historic property is located in the heart of the downtown and just minutes away from Stratford's business parks, Stratford festival theatres and adjacent to the University of Waterloo Stratford Campus. Fantastic dining room and Steakhouse on site. Meeting and conference rooms available. ... more   less 
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Also Known As:
Best Western Plus The Parlour Historic Hotel Stratford
Best Western Stratford
Stratford Best Western
The Parlour Inn Stratford, Ontario

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