We purchased food from this restaurant twice during a recent weekend visit (a total of 8 meals). The first visit was fine - though certainly not noteworthy - but on the second visit, the take-out food we had purchased for our picnic had gone bad. We were left without sufficient food prior to the theatre. Informed of the problem, the owner was not helpful, saying that similar food was fine. (That may be so, but ours was not.) She was not available to provide reimbursement and left no instructions on what to do.
Stuff happens in restaurants, and we understand that. However, food service providers need to rectify these types of problems politely and immediately. Serving food that has gone off is not the customer's fault, and only impunes the reputation of the restaurant. Food safety is essential. In our case, we had neither food nor reimbursement. This restaurant sells prepared foods without a 'best before' or 'prepared on' date on the label - in clear contravention of restaurant safety rules.
Beyond the issue of lax food safety practices, we don't understand the positive reviews this spot gets - we found the sandwiches and salads bland and unsophisticated. People used to good quality ethnic food and vegetarian fare will not be impressed (white bread, white spaghetti noodles in pasta salads, barely there spicing). Salads are comparable to those purchased in a middle-of-the-road grocery store. Whole Foods this is not!
Try 'York Kitchen' just a couple of doors away instead.
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