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“Not a hotel for business travellers”

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BEST WESTERN St Catharines Hotel & Conference Centre
Ranked #3 of 7 Hotels in St. Catharines
GreenLeadersSilver level
Toronto
Level Contributor
113 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Not a hotel for business travellers”
3 of 5 bubbles Reviewed January 11, 2014

Maybe we came at a bad time - the hotel is booked with junior hockey players running up and down the corridors; and hockey parents just chatting loudly you could hear them miles away. Not a convenient business hotel, I believe. So check before booking if there's a big contingent of hockey people coming in. The gym is good though, much better than other hotel gyms in its class.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erik R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review, January 17, 2014
Thank you for your recent review on Trip Advisor. On behalf of management and staff, we apologize for not meeting and exceeding your expectations. During any evening at our hotel, we try to take into consideration all our guests and ensure a pleasant stay for everyone and we did not deliver on this. During sporting events in area, our Manager on Duty regularly checks hallways to ensure noise or interruptive behaviour is removed. We're glad you enjoyed the facilities and our Reflexion Fitness is a huge hit with business travellers! We hope to see you soon again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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423 reviews from our community

Traveler rating
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    96
    31
    27
See reviews for
177
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51
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
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English first
st.catharines, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 9, 2014

,very clean and the front lobby was very nice the rooms were clean and the beds where really comfortable. T he pool area was clean and decorated nicely and comfortable seating.The staff were very nice.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Robert J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review, January 16, 2014
Thank you for your recent review on trip advisor. We are glad you enjoyed your stay with us. Look forward to seeing you soon again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed January 7, 2014

This location is not what it was when it was on the Lake Ontario shore. This hotel is old and needs updating. The location is along QE and in the midst of shopping-Costco,etc.i don't think it is a 3-star hotel.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank elle328
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review, January 16, 2014
Thank you for your recent review. On behalf of management and staff, we apologize for not exceeding your expectations during your stay with us. The hotel on Lake Ontario is a separate hotel all together and not affiliated. Guest enjoy our extensive 10,000sq ft fitness centre, on site Sports Bar and beautiful courtyard to relax and unwind. Please contact me directly as I would love to speak to you directly to correct any issues you had. Please email me Adrian.nitso@honhotels.com. Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Colborne, Canada
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed January 2, 2014

Great easy location right of of the highway. Rooms are average but very clean and comfortable if a tad worn at the edges. Bathroom could use a slight update in the tub shower area. A little noisy at night probably due to the on site sports bar. But hey it depends what your looking for.

Room Tip: Ground floor rooms have patio doors right at parking. That is great for convenience slightly concern...
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jenny G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review, January 16, 2014
Thank you for your recent review on Trip Advisor. We're glad you enjoyed your stay with us. Hope to see you soon again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chattanooga
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed December 5, 2013

The hotel staff at this hotel were very friendly and helpful. Everyone greeted us when we entered each part of the hotel, Amenities are lovely and the continental breakfast was very good. Location was also an important factor in choosing this hotel.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review, December 8, 2013
Thank you for your comments on Trip Advisor. We appreciate your feedback and glad you enjoyed all the amenities we have to offer including our new hot continental breakfast. Hope to see you soon again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oshawa, Canada
Level Contributor
75 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed November 23, 2013

We were going to stay at a different hotel in the area but decided at the last minute to stay at the Best Western based on the location and also the promotion which was running at the time which allowed us to earn 1,000 bonus points. The staff on the phone and at check-in were very helpful and upgraded us to a higher-quality room when we arrived - overall an excellent experience.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank sistersofhope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review, November 26, 2013
Thank you for your recent review on Trip Advisor. We're glad you enjoyed your stay with us. We hope to see you soon again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elora, Canada
Level Contributor
113 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
3 of 5 bubbles Reviewed November 11, 2013

Although I found the price for this hotel a little high, we were comfortable and had no complaints. This is a well maintained hotel and seemed pretty clean. The staff that we dealt with were very polite and accommodating. A pretty safe choice if you are staying in St. Catherines. I did not use the pool but my friend did and reported that it was very nice and clean.

(As for the pricing; approximately $150/night with taxes...I felt that was a little high but did seem to be average for the area.)

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank canadajen68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review, November 13, 2013
Thank you for your recent review on Trip Advisor. We are glad you enjoyed your stay with us. We hope to see you soon again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN St Catharines Hotel & Conference Centre

Property: BEST WESTERN St Catharines Hotel & Conference Centre
Address: 2 North Service Rd, St. Catharines, Ontario L2N 4G9, Canada (Formerly BEST WESTERN St. Catharines Hotel & Conference Centre)
Phone Number:
Location: Canada > Ontario > St. Catharines
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in St. Catharines
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN St Catharines Hotel & Conference Centre 3*
Number of rooms: 142
Official Description (provided by the hotel):
On your St. Catharines-Niagara Falls vacation getaway, visit the Best Western St Catharines hotel for your Niagara Falls vacation or business trip. Centrally located only ten minutes from the Niagara Falls as well as close to area businesses and Niagara-area attractions and wineries. Corporate guests can easily get to area meetings in St. Catharines, Ontario thanks to our hotel's location near General Motors, Welland Canal, Niagara College and Brock University. We make it easy to do business by providing free Wi-Fi Internet access, rooms designed for business guests and meeting rooms with over 4,000 sq. ft. of flexible space and full catering services. Few hotels offer the friendly service our staff provides to every guest and your pets. Families love us because our hotel's location is near Niagara Falls and area attractions, including Old Port Dalhousie, the Shaw Festival, Skylon Tower and Niagara wineries. Our hotel's guests can easily enjoy local tours, golf courses, shopping and museums in St. Catharines, Niagara-on-the-lake and Niagara Falls, Ontario. The BEST WESTERN St. Catharines Hotel and Conference Centre's amenities are the region's best. You can enjoy both an indoor and a seasonal, outdoor pool. Reflexions fitness centre is available on site, and includes daily water aerobics for adults, as well as steam rooms. Enjoy the private courtyard area which is great for kids as they love our mini-golf course. Relax after a long work day at Wrigley's Sports Bar for bite to eat or catch a game on anyone of over 20 flat screen TVs that surround the restaurant. We look forward to your visit! ... more   less 
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Also Known As:
Best Western St. Catharines Hotel St. Catharines
Holiday Inn St Catharines
St. Catharines Holiday Inn
BEST WESTERN St Catharines Hotel & Conference Centre St. Catharines, Ontario

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