We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Best Western - St. Catharines”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Best Western St. Catharines Hotel & Conference Centre
Ranked #2 of 7 Hotels in St. Catharines
GreenLeadersSilver level
Reviewed July 15, 2013

We regularly stay at the Best Western, St. Catharines and have often referred to it as our other "home". The rooms are clean, very comfortable and spacious. The pool area and gym are clean, quiet and the pool is always warm which I really appreciate. I would highly recommend this hotel to anyone looking for somewhere to stay that is local to Niagara, Niagara-On-The-Lake and other local attractions.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank wishful48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (488)
There are newer reviews for Best Western St. Catharines Hotel & Conference Centre
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

405 - 411 of 488 reviews

Reviewed July 4, 2013

The Hotel should increase security. The first night of our stay 4 cars were broken into and 1car was stolen. It made our stay very uncomfortable. The second night the fire alarms went off. Becky at the Front Desk was very helpful with directions and dining recommendations.

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Gerard Schott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded July 6, 2013

Thank you for your recent review on Trip Advisor. On behalf of management and staff, we sincerely apologize for the inconvenience during your stay with us. Our team is investigating the issue and take security of our guests very seriously. Please note this is an isolated incident and we always recommend to guests to never leave belongings visible in the car. Thank you for staying with us, and we hope to see you soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2013

Overall, our stay was very good; the room, amenities and location to the Falls and wine country met all expectations. We did have two minor issues - one resolved the other not:
- The hallway had a terrible odor which, luckily did not get into the room. This was resolved when brought to the manager's attention.
- Following a morning run,I asked the front desk for coffee, I was told it was two dollars. No problem, I charged it to my room, while waiting for the desk clerk to make it, a customer suggested there was complimentary coffee for hotel guests in the restaurant. I found it odd that a fellow customer was more helpful at suggesting hotel perks then the front desk attendant. When I asked for a refund, there was no apology, simply an explanation that I did not ask for "free" coffee?

Room Tip: Ask for a room facing the courtyard and pool; better view.
  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded July 6, 2013

Thank you for your recent review. We're glad you enjoyed the facilities overall. We've recently introduced premium coffee in our lobby for guests to enjoy Espresso, Cappuccino, Latte and other premium roast coffee. On behalf of management and staff, I apologize for the confusion at the desk. Our Best Western Reward Members enjoy free coffee to go in our restaurant from 7am-10am. Sign up today for BW Rewards and enjoy the perks! Visit www.bestwestern.com/rewards for more information.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2013

Excellent location. Beside the QEW - great access and is great for accessing local attractions such as Niagara Falls, the USA, Toronto and Lake Ontario. The rooms are a little dated, yet very spacious. Comfortable throughout. Safe and secure at night. Some rowdiness outside from a group of young adults in another room however couldn't hear them from inside my room. Free parking and wifi throughout - excellent value for money! Will be staying again when next in Canada!

  • Stayed: May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank WorldTravellor1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded July 6, 2013

Thank you for your recent review on Trip Advisor! Glad you enjoyed your stay with us and look forward to seeing you soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2013

We stayed there this weekend for Ontario basketball championships and it was an awesome stay! Hotel was clean, great staff that answered your questions, and the group booking was great! Ty Rebecca! rooms were put together as per team. This was great to keep team in general vicinity . The hotel even had laundry facilities which came in handy after 3 games , and uniforms needed a wash lol. Had the weather been warmer it would have been great to use the mini put and pool outdoors. Pool inside and the excercise facitilies were just awesome!! Would definately stay here again!

  • Stayed: May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Maria P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded June 1, 2013

Thank you for your recent review on Trip Advisor. We take pride in our state of the art 10,000 sq ft Reflexions fitness facility. Extended stay guests love our laundry facilities as well. Look forward to seeing you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 24, 2013 via mobile

This BW is hard to locate from the highway, then once you find the entry, you realize that you came in the back of the hotel, confusing set up. But that aside, the hotel is excellent once through the doors, it's very welcoming and Jenn at the front desk was great to deal with, very helpful. I was upgraded to an Executive Suite which was very clean, well set up with a comfy bed, a work station with a printer, great TV, fridge, microwave etc, everything you'd expect from BW. The gym onsite is excellent with the hot tub, pool, cardio and weights and it's open to the public. There is mini putt in the middle of the hotel, great for the little ones, overall an excellent hotel and one I look forward to coming back to in the future.

  • Stayed: June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank kiwionarope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded May 27, 2013

Thank you for your feedback on Trip Advisor! We are currently installing a larger sign on the corner of Lake Street and YMCA Dr to add additional signage for the hotel, restaurant and fitness centre. Our guests love our Executive Wing with separate key access, free bottle water and snacks. Our courtyard pool is also a great spot to relax and enjoy some sun during the summer months. Look forward to seeing you soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 21, 2013

We were in town for a soccer tournament and the hotel did everyone a favour by having our team next to each other - convenient for us and trouble free for other guests. Check in was quick and courteous. I had contacted the hotel prior to our visit with a question and received a lightning fast response from the GM who answered my question with professionalism. Yes, the hotel could use some updating but we didn't choose this place expecting the Four Seasons. The room was clean and served our family of four well. Room hada microwasve and decent size fridge which was a bonus for storing juices, water and snacks. The location is perfect for access to the QEW highway and local grocery stores, restaurants, gas stations etc. We didn't visit the on site restaurant. Reading the reviews was enough for me to choose another local restaurant with a brand we recognized. Overall, this hotel fulfilled our needs and did not disappoint.

Room Tip: If possible, ask for a room away from the ice machine. Others had told us that the noise from the m...
  • Stayed: May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jim V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded May 27, 2013

Thank you for your review on Trip Advisor. Guests love our convenient location to the QEW, over 10 restaurants to walk to, Fairview Shopping Centre and Costco across the street. Love to see you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near St. Catharines
Comfort Inn
#4 of 7 in St. Catharines
108 reviews
Capri Inn
#1 of 7 in St. Catharines
462 reviews
Show Prices
Show Prices
Show Prices
Fairview - Facer
Days Inn St. Catharines Niagara
Days Inn St. Catharines Niagara
#5 of 7 in St. Catharines
135 reviews
Hilton Garden Inn Niagara-on-the...
#8 of 15 in Niagara-on-the-Lake
1,363 reviews
Show Prices
Show Prices
Show Prices

Been to Best Western St. Catharines Hotel & Conference Centre? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western St. Catharines Hotel & Conference Centre

Address: 2 North Service Rd., St. Catharines, Ontario L2N 4G9, Canada (Formerly BEST WESTERN St Catharines Hotel & Conference Centre)
Phone Number:
Location: Canada > Ontario > St. Catharines
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in St. Catharines
Price Range: $106 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western St. Catharines Hotel & Conference Centre 3*
Number of rooms: 142
Official Description (provided by the hotel):
On your St. Catharines-Niagara Falls vacation getaway, visit the Best Western St Catharines hotel for your Niagara Falls vacation or business trip. Centrally located only ten minutes from the Niagara Falls as well as close to area businesses and Niagara-area attractions and wineries. Corporate guests can easily get to area meetings in St. Catharines, Ontario thanks to our hotel's location near General Motors, Welland Canal, Niagara College and Brock University. We make it easy to do business by providing free Wi-Fi Internet access, rooms designed for business guests and meeting rooms with over 4,000 sq. ft. of flexible space and full catering services. Few hotels offer the friendly service our staff provides to every guest and your pets. Families love us because our hotel's location is near Niagara Falls and area attractions, including Old Port Dalhousie, the Shaw Festival, Skylon Tower and Niagara wineries. Our hotel's guests can easily enjoy local tours, golf courses, shopping and museums in St. Catharines, Niagara-on-the-lake and Niagara Falls, Ontario. The BEST WESTERN St. Catharines Hotel and Conference Centre's amenities are the region's best. You can enjoy both an indoor and a seasonal, outdoor pool. Reflexions fitness centre is available on site, and includes daily water aerobics for adults, as well as steam rooms. Enjoy the private courtyard area which is great for kids as they love our mini-golf course. Relax after a long work day at Wrigley's Sports Bar for bite to eat or catch a game on anyone of over 20 flat screen TVs that surround the restaurant. We look forward to your visit! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Best Western, Priceline, Cancelon, TripOnline SA, Hotwire, getaroom.com, HotelsforEveryone, HotelQuickly and Evoline ltd so you can book your Best Western St. Catharines Hotel & Conference Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western St. Catharines Hotel St. Catharines
Holiday Inn St Catharines
St. Catharines Holiday Inn
Best Western St. Catharines Hotel & Conference Centre Ontario

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing