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“Clean and Pleasant Highway Hotel.” 3 of 5 bubbles
Review of BEST WESTERN St Catharines Hotel & Conference Centre

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BEST WESTERN St Catharines Hotel & Conference Centre
Ranked #3 of 7 Hotels in St. Catharines
GreenLeadersSilver level
Boston, Massachusetts
Level Contributor
43 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Clean and Pleasant Highway Hotel.”
3 of 5 bubbles Reviewed May 6, 2013

We stayed here because they have some dog friendly rooms. There were no surprises. The front desk staff were very courteous. Our room was clean and comfortable. The hotel is convenient - easy on easy off - to the QEW, and there are a number of restaurants in the neighborhood.

The hotel is an ideal location if you're in town for the Henley Regatta course.

  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank poorfarm153
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review, May 10, 2013
Thank you for your feedback on Trip Advisor! Your pet is always welcome at the Best Western St Catharines! We are one of the closest hotels to the Henley Regatta. Book your rooms now as space is always limited! Look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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410 reviews from our community

Traveler rating
    128
    135
    92
    29
    26
See reviews for
171
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • Czech first
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Vancouver, Canada
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed March 31, 2013

Booked because it was pet friendly, made reservation over the phone for a pet friendly room and when we showed up 20 minutes later it turned out we were not in a pet friendly room. not an issue though as they upgraded us to a king size bed in a room with a kitchenette (room 102).
Room was modern and recently renovated, though despite being a non smoking room it smelt like cigarette smoke.

Room came with a 'breakfast' which turned out to be a 10$ off coupon on a breakfast at the restaurant attached to the hotel.

Room Tip: Say away from the hotel during conference times as it was really busy at night.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank pow-skiing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review, April 1, 2013
Thank you for sharing your comments on Trip Advisor. We're glad to see you enjoyed your stay with us. Don't forget to visit us this spring for some of the wonderful festivals such as New Vintage Festival. Look forward to seeing you again!
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London, Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed March 7, 2013

Was an average stay.... Rooms kinda out dated, beds and linens not very comfortable. Checkin and checkout was great. At night it was noisy. Sounded like we were put near a hockey team. Food in restaurant was good but very poor service. All the attention was put to room service and not the people in restaurant. Should have just ordered room service....

  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank fireman18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review, April 1, 2013
Thank you for your recent feedback on Trip Advisor. We strive to meet and exceed our guests expectations and look forward to improving on some of the issues you've experienced during your stay. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Garland, Texas
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed February 22, 2013

Typical Best Western but a nice place. The staff was efficient but not overly friendly. Our rooms were clean and quiet but nothing special. The onsite restaurant was quite good for both dinner and breakfast. We were in the area to visit Niagara Falls. The hotel rates near the falls are outrageous, but this hotel is about 15-20 minutes away and is much more reasonable. We would stay here again.

  • Stayed October 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Paula C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review, February 25, 2013
Thank you for your recent comments on Trip Advisor. We appreciate your feedback and glad you had a chance to enjoy our full service restaurant on site. Families love us since we have both indoor and outdoor pools along with a mini putt course located in our beautiful courtyard. Hope to see you soon. Thank you for choosing us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barrie, Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed February 11, 2013

Our room window overlooked the pool and room smelled like Chlorine. Water temperature in shower wasn't regulated it went from freezing cold to burning hot in seconds. We were told there would be a microwave in our room - there wasn't. We booked a suite as there were 5 of us and the pull out couch was terrible the springs were digging into my back. When we told the front desk all they offered us was free breakfast - we declined.

  • Stayed February 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Evelyn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian N, Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review, February 13, 2013
Thank you for taking the time to share your experience at our property on Tripadvisor. On behalf of myself and all of the staff I sincerely apologize that your stay was not to your satisfaction. It is our goal to ensure that each and every guest leaves our property with the ability to say that we met or exceeded their expectations and we clearly failed to achieve that during your visit. We are currently working on resolving some of the issues during your stay. If you could please contact me directly at 905-704-3873 or via email at adrian.nitso@honhotels.com to discuss your issues in detail I would more than appreciate that so we can resolve the issue to your satisfaction.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chatham, Canada
Level Contributor
5 reviews
4 hotel reviews
5 of 5 bubbles Reviewed January 15, 2013

I actually didn't stay at this hotel. I was in St Catharines for a tournament and stayed at the Holiday Inn due to Priority Club, but we came to this restaurant for something to eat. The food was very good and the service was even better. Melissa O(waitress) was extremely pleasant, always smiling and was always around if we needed something. This was my second time to this restaurant in the past month and both times my experience was amazing and the food was just as good. We had asked for some suggestions from Melissa O from the menu and everything that she suggested that we ordered was great. Jimmy G came and spoke to us as well and he made us feel like we were amongst good friends and family. I know Melissa O is part time due to her young family, I strongly suggest trying to talk her into coming in for more hours because she was one of the main reasons for us to come back to this restaurant and I'm sure others would agree and do the same as we did. Mind you, the food helped as well..lol. I strongly suggest everybody give this place a try(especially their wings, they actually let us make our sauces which they might put on their menu in the near future) even if your not staying there. I know from now on, everytime I'm in or passing through St Catharine's I will be stopping at Wringley's Field for some wings and a cold Stella. Maybe even a glass of Black Velvet Caramel or one of Jimmy's famous scrammbled brain shots..lol. Melissa O and Jimmy G need a good pat on the back for the way they treat people because its not often you go to a restaurant that almost feels like home. Thanks Melissa O and Jimmy G, you 2 are special people!

  • Stayed January 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Justin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian N, Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review, February 13, 2013
Thank you for your recent review of our Wrigley's Sports Bar. We pride ourselves on superior service and going that extra mile for each and every guest. Wrigley's Sports Bar relocated to the Best Western in November 2011 with an new and improved look and feel with the same great service. We are also known throughout the Niagara Region as the best "Wing" joint around. Look out for our daily specials and we hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN St Catharines Hotel & Conference Centre

Property: BEST WESTERN St Catharines Hotel & Conference Centre
Address: 2 North Service Rd, St. Catharines, Ontario L2N 4G9, Canada (Formerly BEST WESTERN St. Catharines Hotel & Conference Centre)
Phone Number:
Location: Canada > Ontario > St. Catharines
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in St. Catharines
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN St Catharines Hotel & Conference Centre 3*
Number of rooms: 142
Official Description (provided by the hotel):
On your St. Catharines-Niagara Falls vacation getaway, visit the Best Western St Catharines hotel for your Niagara Falls vacation or business trip. Centrally located only ten minutes from the Niagara Falls as well as close to area businesses and Niagara-area attractions and wineries. Corporate guests can easily get to area meetings in St. Catharines, Ontario thanks to our hotel's location near General Motors, Welland Canal, Niagara College and Brock University. We make it easy to do business by providing free Wi-Fi Internet access, rooms designed for business guests and meeting rooms with over 4,000 sq. ft. of flexible space and full catering services. Few hotels offer the friendly service our staff provides to every guest and your pets. Families love us because our hotel's location is near Niagara Falls and area attractions, including Old Port Dalhousie, the Shaw Festival, Skylon Tower and Niagara wineries. Our hotel's guests can easily enjoy local tours, golf courses, shopping and museums in St. Catharines, Niagara-on-the-lake and Niagara Falls, Ontario. The BEST WESTERN St. Catharines Hotel and Conference Centre's amenities are the region's best. You can enjoy both an indoor and a seasonal, outdoor pool. Reflexions fitness centre is available on site, and includes daily water aerobics for adults, as well as steam rooms. Enjoy the private courtyard area which is great for kids as they love our mini-golf course. Relax after a long work day at Wrigley's Sports Bar for bite to eat or catch a game on anyone of over 20 flat screen TVs that surround the restaurant. We look forward to your visit! ... more   less 
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Also Known As:
Best Western St. Catharines Hotel St. Catharines
Holiday Inn St Catharines
St. Catharines Holiday Inn
BEST WESTERN St Catharines Hotel & Conference Centre St. Catharines, Ontario

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