Since Shoeless Joe's is chain restaurant you expect consistency in all aspects. We were greeted and seated quickly. Seems to be important for the staff to mention where the bathrooms are for some reason (twice). Had a sense the food order would be slow based on an unhappy customer who left rather quickly. On the negative side, the fruit flies hovering around our beverages were irritating. Also when we finally ordered, I got the sense that the server was trying to be apologetic even before we actually ordered - he was saying that service may be slow because the adjacent dining room was very full and they had to keep going back and forth. I hope this wasn't his excuse for bad service. In any event we got our meals within an expected amount of time. When the server came back to ask how everything was I mentioned that my burger was very burnt on one edge - I was removing it off the patty, and the server said "accidents happen". Definitely something you don't want to hear in a restaurant. Overall I feel we it could definitely be better and we will not be returning any time soon.
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