We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Terrible Customer Service”

Ernie's Coffee Shop
Certificate of Excellence
Price range: $5 - $12
Cuisines: Italian, Canadian
More restaurant details
Restaurant details
Dining options: Dinner, Breakfast
Description: Small diner-breaking,lunch,dinner. Home made on premise. Byhand,as ordered. Over 40 years in this location.
Reviewed August 22, 2009

My wife and I entered Ernie's looking for a table. As we saw a couple leaving, we tried to sit down in the booth, but were told VERY rudely that we could not sit there. The waitress was terse, crude, and very disrespectful towards us. There wasn't anyone waiting to sit there that we could see, but she told us someone was waiting for that booth. If this is the way they treat customers, I will never go back. I will also make sure that anyone asks me about Ernie's, I will tell them to find a place that is friendlier. POOR customer service...warning!

    • Atmosphere
    • Service
2  Thank JimW66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (75)
Traveler rating
Traveler type
Time of year
Language

74 - 75 of 75 reviews

Reviewed July 28, 2009

An old fashioned diner. Good home-cooked food and lots of it (I bet you'll need a doggie-bag!). Great fries but lots of healthy options too. Best to avoid peak times as there are only a handful of booths and counter-seats. A VERY popular spot downtown. Save room for their homemade pie!

    • Value
    • Atmosphere
    • Service
    • Food
2  Thank hrh01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Ernie's Coffee Shop also viewed

Sault Ste. Marie, Northeastern Ontario
Sault Ste. Marie, Northeastern Ontario
 
Sault Ste. Marie, Northeastern Ontario
Sault Ste. Marie, Northeastern Ontario
 

Been to Ernie's Coffee Shop? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing