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Quattro Hotel & Conf. Centre, an Ascend Hotel Collection Member
Ranked #1 of 23 Hotels in Sault Ste. Marie
Certificate of Excellence
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent all around”
Reviewed September 30, 2013 via mobile

I wasn't expecting the Waldorf Astoria but the staff were absolutely welcoming and accommodating in every respect, especially after a 10 hour drive to get there. That, coupled with very large suites and tremendous food made my stay most enjoyable for my first visit to The Soo. Kudos!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michelinman1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Marketing & Communications Manager at Quattro Hotel & Conf. Centre, an Ascend Hotel Collection Member, responded to this review, October 2, 2013
Thank you for the great review. Clean and welcoming are two great words to start. We love the closets! And the beds truly are comfortable. Having two televisions is a definitely bonus especially when you are traveling with family or colleagues. Wifi is a must and with our conference centre and meeting rooms, it is extremely important to us that guests and clients have easy access. We are so pleased you enjoyed the salt water pool and hot tub. We appreciate you taking the time to provide us with your feedback. We hope to see you again at the Suites.
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545 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Toronto, Canada
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 29, 2013

What a beautiful hotel......clean and welcoming. The restaurant and bar is excellent. Best value for money. The suite was very large.....2 big screen TV's. Comfortable big beds, large sized closet. The hotel has great wifi in all areas. The pool and spa are very good as well.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AnuradhaKhanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Marketing & Communications Manager at Quattro Hotel & Conf. Centre, an Ascend Hotel Collection Member, responded to this review, October 2, 2013
Really, what can we say when you throw in the Waldorf? This review almost left us speechless (in a good way of course). We are so happy that the staff were accommodating upon your arrival and throughout your stay. Indeed, that is a long drive. And us Saultites can truly appreciate what a long drive is. Thank you for taking the time to provide us with a review and for your positive remarks regarding the hotel, service and food. We look forward to hosting you again on your next trip to the Soo!
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Minesing, Canada
Level Contributor
203 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed September 25, 2013

Stayed here for 3 nights in September to do a show. The staff was friendly, couteous and very helpful. The conference room was large and suited our needs to a tee. The room is very large with a separate dining/living room with a kitchen. The bed area had 2 large queen size beds with a very small bathroom. The beds were quite comfortable and the cleaning staff had our room done by noon each day. Breakfast was great. It contained both hot and cold selections. At night, the restaurant is a more upscale and also has a bar. I would highly recommend this hotel.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ragu_ON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Marketing & Communications Manager at Quattro Hotel & Conf. Centre, an Ascend Hotel Collection Member, responded to this review, October 2, 2013
Thank you for your kind words and for taking the time to provide us with a review. We are more than pleased that your conference room suited your needs and you were happy with your suite. It is always nice to get positive feedback on breakfast and I will absolutely share your comments regarding housekeeping services to our staff.
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Toronto, Canada
Level Contributor
510 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed September 24, 2013

Well it's been a long time since I've been here - the hotel is amazing - modern, great sleep - suites are large with fridge and microwave.
The breakfast - challenging being gf but managed and it's free - so no real complaints.
Now first impressions - we were stuck at the airport - there were NO rental cars - no taxis so I called the hotel for help - they just kept putting me on hold - the 5th time through I told her I was stuck at the airport and please don't but me on hold - after 10 minutes we finally found a local taxi number and they came 15 minutes later - which delayed us about 40 minutes from arrival. When we got to the hotel - I was tired - she called 30 minutes later to say she had kept my ID and credit card - so that was frustrating but better than losing both.
So well I would highly recommend this hotel - the night staff and service leave a lot to be desired.
The breakfast staff was amazing.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elizabeth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Marketing & Communications Manager at Quattro Hotel & Conf. Centre, an Ascend Hotel Collection Member, responded to this review, October 2, 2013
We are so sorry that the start of your trip in Sault Ste. Marie was slightly unpleasant. Indeed, we do have a modest airport and certainly nothing like the larger centres where transportation is readily available curbside as soon as you exit. We cannot speak on behalf of the airport of course because unfortunately we have no control over this however we can say that typically transportation is there during peak times, Perhaps the late arrival was the reason for the absence of taxis. We can however arrange transportation on your behalf if notified prior to your arrival. All of our guests are important to us but there are times where we must put our callers on hold to assist the guests that are at the front desk especially if we are in the middle of a check- in. While we can certainly appreciate the situation as it was and the frustration that extended from your arrival at the airport, we can only control the service that we provide as a hotel, conference centre and restaurant. Credit card and government issued ID are standard when checking in to our hotel – if they were left at the front desk in error, we can certainly deliver them to your room. We will follow up with our night clerk on all of your comments. It is not our intention to lower our service levels come late evening. With proper communication and advanced notice, we can absolutely assist you with transportation to and from the airport or anything else you may need during your stay. We thank you kindly for your positive remarks about our breakfast and suites. We are so glad you did enjoy your stay after a rocky start and hope you will stay with us again on your next trip to Sault Ste. Marie.
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Orillia, Canada
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 21, 2013

We booked this hotel after checking out the reviews on Trip Advisor. The hotel itself is beautiful, everything is brand new and very tastefully decorated. Our suite was beautiful, roomy and most of all sparkling clean. Very nice sitting room with large desk and plug-ins for computer use which I found very handy. The shower in the bathroom was large and the only complaint we had was that the door to the bathroom seemed to be constantly in the way, however, this is a very small problem as everything else was great. Bed was very comfortable and even though the hotel is situated on a very busy street, the bedrooms are completely quiet and great for sleeping. Even though the air conditioner was on all night, it was so quiet we didn't even hear it and were completely unaware it was even on, as it was controlled by a wall thermostat. Corridors were well marked and it was easy to find our way from our room to the dining room for dinner and breakfast. We had a great stay and would certainly stay again next time we are in the Sault Ste. Marie area. Staff were very accommodating and friendly.

Breakfast is included, served buffet style and we found it to be very good. We both enjoyed scrambled eggs and sausage as well as a wonderful almond pastry and of course, coffee. Self-serve waffles were also offered as well as breads, bagels, yogurt and juices, etc. Even though the waitress was very busy helping everyone, she was very accommodating to all. Overall I would not hesitate to recommend this hotel.

Room Tip: I think any room would be great as the room we stayed in faced the street and we found it very quiet...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Diane F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Marketing & Communications Manager at Quattro Hotel & Conf. Centre, an Ascend Hotel Collection Member, responded to this review, September 23, 2013
Here at the Suites, we think there is nothing better in this world than a guest that is so satisfied, they give us great feedback on both our hotel and our restaurant. The rooms are indeed renovated with modern furnishings and suites are extremely roomy but we mostly loved the sparking clean part. Thank you for your feedback on the bathroom door. We are glad it did not at all interfere with your stay. Heating and cooling controlled by a wall thermostat. Such a small detail but it makes all the difference in the world. We are so pleased the signage in the corridors is helpful and you had no issues finding your way down for breakfast in the morning. There are certainly a lot of things to choose from but the almond pastries sound divine. (They also smell the best when baking). Indeed, breakfast can be busy at times and our breakfast attendant is always moving but glad to hear she was helpful to all. We truly appreciate you taking the time to give us your feedback. We look forward to hosting you on your next visit to Sault Ste. Marie.
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Austin, TX
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 19, 2013

We stayed in Sault Ste. Marie at this hotel for two nights: on our full day there, we went on the Agawa Canyon train tour. The hotel was clean and comfortable. We washed clothes while we stayed: the single, top load washer cost $1.50 CDN per use, as did the dryer. The hotel itself it a rabbit warren, but our room was clean, comfortable, and had modern decor like the pictures show. The fire alarm went off at 3 am one night, for which we received a modest discount. Don't attempt the spa without an appointment, they can't fit you in.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amelia E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Marketing & Communications Manager at Quattro Hotel & Conf. Centre, an Ascend Hotel Collection Member, responded to this review, September 20, 2013
We appreciate you taking the time to provide us with your comments. We hope you enjoyed the Agawa Canyon Tour Train. We do have many visitors stay with us destined for a train tour and some fantastic scenery. It is true. We have a guest washer and dryer. This is a commodity in a hotel we hear. To us, it is just common sense to provide us guests with such an important amenity. Indeed, we must confess that the hotel has two sections and because we are also a conference centre, navigation can sometimes become challenging. We did improve our signage and continue to look for ways to help guests in this area. The fire alarm incident is truly unfortunate. We are pleased to hear that you were compensated. The Greenhouse Spa is independently operated and we love having the convenience of an on-site spa. After many years in service and a variety of spa options, they have a fairly dedicated client base and also cater to the surrounding businesses. We recommend booking your spa appointment when you make your reservation or in advance of your arrival and there should be no issue accommodating your spa needs. Thank you for your review. We hope to see you again at Comfort Suites & Quattro Conference Centre
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Toronto
Level Contributor
80 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed September 15, 2013

We picked this hotel because of the good reviews from Trip Advisor. When we got there (around dinner time) the restaurant was closed, there was no pop in the machines, the spa was closed, only one ice machine was working on one floor. Room was nice, breakfast the next morning was a disaster. We had to sit at the bar and eat what was left. There was a 20 minute line up for the single toaster, what was out for the guests was poor at best. Staff tried but we won't be back, the comforts of home were not at this Comfort Suites.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WayneNHez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Marketing & Communications Manager at Quattro Hotel & Conf. Centre, an Ascend Hotel Collection Member, responded to this review, September 17, 2013
Good Day Wayne
We thank you for taking the time to give us your feedback. Although we do not know the exact date of your check-in we can assume it was on one of the long weekends of the summer since those are the only times where we close the restaurant at dinnertime. Indeed, Sault Ste. Marie can become quiet on the weekends of summer. Especially a holiday weekend given our location in the heart of the Great Lakes. There is a lake or river in every direction and we see residents and visitors with trailers and canoes in tow heading out of town on Fridays at 4pm. Of course, sometimes, we do get surprised and it did so happen that we unexpectedly got many walks in on Labour Day weekend. Which could perhaps explain the issues with breakfast in the morning and the empty vending and ice machines? Unfortunately, the vending machines are not ours and are managed by a secondary party. Our Front Desk Agents are happy to contact the individuals to refill if they are notified. We do sell juice and pop in the front lobby. Extra single toasters are typically brought out to assist with breakfast in addition to the double toaster that resides in our breakfast area. As a guest, we can appreciate your feedback and disappointment with your experience. And while we do receive numerous great reviews on tripadvisor and other forums, it is with great regret that situations are sometimes challenging and we are not able to satisfy all of our hotel guests. We are very glad you enjoyed your suite and certainly hope you will give us another opportunity.
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Additional Information about Quattro Hotel & Conf. Centre, an Ascend Hotel Collection Member

Property: Quattro Hotel & Conf. Centre, an Ascend Hotel Collection Member
Address: 229 Great Northern Rd, Sault Ste. Marie, Ontario P6B 4Z2, Canada (Formerly Comfort Suites & Conference Centre Sault Ste. Marie)
Phone Number:
Location: Canada > Ontario > Northeastern Ontario > Sault Ste. Marie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Sault Ste. Marie
#1 Business Hotel in Sault Ste. Marie
#3 Romantic Hotel in Sault Ste. Marie
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quattro Hotel & Conf. Centre, an Ascend Hotel Collection Member 3*
Number of rooms: 157
Official Description (provided by the hotel):
Locally owned and operated by Quattro Hospitality Inc., the hotel features 157 suites and the Largest Convention space in Northern Ontario. Total capacity for the conference centre is 1,500 people due to 13,728 square feet of floor space. Full catering service for events is available. The hotel offers free high-speed Internet access, an indoor pool, whirlpool and sauna, fitness centre, business center, onsite restaurant and an onsite spa. Limousine service and Personal Trainer facilities. Air-conditioned guestrooms feature a refrigerator, microwave, full-size sofa bed, flat panel televisions, ipod docking stations and room service is available. The Comfort Suites hotel also provides easy access to local points of interest like the OLG Casino Sault Ste. Marie, Agawa Canyon Tour Train, Searchmount Ski Hill, Cambrian Mall, Bellevue Park and Crimson Ridge Golf Course. The hotel also participates in Choice Privileges, the Choice Hotels rewards program where guests can earn points toward free nights, Airline Rewards, gift certificates and more while staying at any Comfort, Comfort Suites, Quality, Sleep Inn, Clarion, Econo Lodge and Rodeway Inn hotel in Canada. ... more   less 
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Also Known As:
Comfort Suites & Conference Centre Sault Ste. Marie Hotel Sault Ste. Marie
Comfort Suites And Conference Centre Sault Ste. Marie
Great Northern Hotel
Quattro Hotel & Conf. Centre, An Ascend Hotel Collection Member Sault Ste. Marie, Ontario

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