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Quattro Hotel & Conf. Centre, an Ascend Hotel Collection Member
Ranked #1 of 23 Hotels in Sault Ste. Marie
Certificate of Excellence
Sudbury
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“nice place over all”
4 of 5 bubbles Reviewed April 30, 2013

The roooms are nice the beds are comfortable and the price is right what more can you ask for. cheap food would be nice but that will not happen here. However you pay for what you get and the food is good.

Room Tip: I always add i do not want to be close to the elevator. that way you don't get the elevator noi...
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  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Marketing & Communications Manager at Quattro Hotel & Conf. Centre, an Ascend Hotel Collection Member, responded to this review, May 2, 2013
Hi Robert! Thank you for taking the time to provide us with your feedback. Overall, we are pleased that you enjoyed your stay with us. Yes, we believe that great food prepared by great chefs and our generous portions are well worth it. We enjoy providing our guests with the best experience when they stay here at the Comfort Suites and Quattro Conference Centre. We hope you will join us again on your next visit.
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510 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
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English first
Sudbury
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 24, 2013

Free breakfast experience could have been a little better but otherwise i would highly reccomend this hotel. though they were not prepared for the breakfast that morning and the coices were very limited had to wait almost 20 minutes for the food to be delivered to the buffet.

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Robert P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Marketing & Communications Manager at Quattro Hotel & Conf. Centre, an Ascend Hotel Collection Member, responded to this review, April 26, 2013
Hello Robert. We love ‘Awesome’ as your review title. Thank you for your high recommendation and for your honest feedback. There appears to be a trend with our breakfast feedback and so, as a management team, we took some time to discuss. Our service foundation is built on a simple belief ~ provide our guests with the best experience and never promise what we cannot deliver. Our breakfast is a hot continental and perhaps using the word ‘buffet’ as part of our breakfast description is not the most accurate way to set the expectation. For us, this is unacceptable, and as such we are reviewing all of our collateral and making modifications. There is no excuse for the 20 minute wait and we are continuing our discussions with staff to understand the root cause and rectify. Our sincere gratitude for taking the time to provide us with your feedback on breakfast – it allows us the opportunity to improve our guest experiences. We hope to see you again on your next visit to Sault Ste. Marie.
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Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 17, 2013

I stayed here for a three day conference, the place was so clean and new, king suite was verynice. The staff were forsure the friendliest that I have met working in a hotel. Food was great. The Manager should recieve an award in customer service, he went out of his way to take care of us. I would definately stay there again if I am in Sault Ste. Marie.

  • Stayed April 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Evelyn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia R, General Manager at Quattro Hotel & Conf. Centre, an Ascend Hotel Collection Member, responded to this review, April 19, 2013
Hi Evelyn R, Thank you for your wonderful review. We love hearing from guests that not only get to experience our beautiful rooms, but are on site attending meetings, conferences, or events during their stay. Our staff loves making people happy and excellent customer service is their #1 priority. We share all of our reviews with staff, so will be sure to spread the word from yet another happy guest. We thank you for taking the time out of your busy day to provide us feedback. Feedback is what drives us,and helps us make each guest have a suite experience. Hope to see you next time!
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toronto
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed April 15, 2013

I am not sure how they stay in business, the customer service was poor. I must add Rod and Kyle were very good. We just stayed at this location April 11-14 and it was a group of 17 individual rooms, the reason for the stay was the Ontario Chapionships in Hockey. There were issues such as the no milk for coffe in the restaurant, curdled milk, no cutlery when needed. A complaint about one of the vending machines taking money and not giving product wad answered this way" they are not out machines, can't help you" . However the biggest complaint was regarding the overall unsympathetic approach The hotel took when our party asked for a short extension to the check out time due o complications and timing issues with the tournament times and our bus schedule and how to load our luggage. I will spare you the details but the nd result was they did not resolve our issues and left a sour taste in our mouths booth about this chain of Hotels and the cit of Sault Ste. Marie .

There were some very good things about the hotel, good food at he restaurant, clean rooms but what do you think my family will remember, lastly when your front of the house staff finish with a hard or impatient customer they should not roll thier eyes to thier co worker as you never know if the next person in line is related or not, another example of lack of respect for he paying customer.

  • Stayed April 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Highpark_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Marketing & Communications Manager at Quattro Hotel & Conf. Centre, an Ascend Hotel Collection Member, responded to this review, April 17, 2013
Dear HighPark_11
We are very sorry that your experience was not a good one. We try to accommodate hockey teams to the best of our ability. Given the volume and requirements of multiple teams at one time, it sometimes becomes challenging. As is often the case with late check-out requests. . Unfortunately sometimes, the requested check out times do not allow the housekeeping staff who are on schedule and waiting to clean, the time required to properly prepare the rooms for the arriving guests. For this reason, we always kindly ask notification in advance so we can coordinate housecleaning and next day arrivals properly. The vending machines are not the property of the hotel, but we do have a process for notification of issues, so we will follow up with staff. There are no excuses for our milk matters and we have already put in place new procedures for product arrivals in the kitchen to rectify the problem. There is opportunity to advance our service to our sports teams and there have been many coaches and team managers who are willing to work with us. We hope to improve the waiver that all parents and coaches sign upon arrival. We want to provide better communication and clearer definitions of our policies to avoid these issues with visiting hockey teams. We are very pleased that you enjoyed Quattro Chophouse + Bar. Perhaps if you do decide to visit Sault Ste. Marie again, you can dine with us.
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Goulais River, Canada
1 review
5 of 5 bubbles Reviewed April 9, 2013

Right from the time we went in to book a room for a retirement party and a couple of rooms for the night until we left, we were treated with repect from all staff. The couldn't have been more helpful and accommodating. The young lady that registered us made us feel like part of the family and made sure that the rooms we rented were fine and that if there was anything at all we needed, we just had to call. When we did request for something, it was delivered right away-no waiting. She even came by later in the evening to make sure that everything was running smoothly and if we needed anything else. That was going above and beyond for sure. Our rooms were very spacious, clean, bright and it was very nice to have a sitting room set up so you didn't feel like you were in a hotel room. The convenience of having having a fridge, coffee pot and microwave just added to the luxury of the room. We can't say enough about the catering. Not one person had a bad thing to say about the quality or quantity of the foood. It was just awesome. The two servers were the best. They bent over backwards to make sure that our meal was served on time and with Professionalism. The whole experience was very positive and would not hesitate to highly recommend this place to everyone.

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 118Sandbay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Marketing & Communications Manager at Quattro Hotel & Conf. Centre, an Ascend Hotel Collection Member, responded to this review, April 10, 2013
Hello Sandbay. We want to start off by saying we love your tripadvisor profile picture of the Goulais. Second, everyone here at Comfort Suites & Quattro Conference Centre was thrilled to read your review. The young lady that registered you was especially honored that she was mention-worthy. We appreciate it when guests take notice of the little things since we truly believe that these are what make an experience a great one. The suites are very spacious and we think our quality of food is second to none. We absolutely love it when the feedback from your guests is all positive. Thank you for sharing and we look forward to hosting your next event.
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Boston, Massachusetts
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 18, 2013

I wanted to let the management know the Suite we were provided was very nice and very comfortable. I believe this is a new hotel, the style and the amenities were spot on.

Special note were the computer and cell phone plugs that were provided was easy to access and in a space that had room for all connections. Perfect.

Room Tip: Choose the Comfort Suites
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KellKelly3333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Marketing & Communications Manager at Quattro Hotel & Conf. Centre, an Ascend Hotel Collection Member, responded to this review, March 19, 2013
Dear Guest
The Management send our thanks. We truly appreciate you taking the time to provide us a great review. The hotel has actually been in Sault Ste. Marie for a number of years. We recently completed a full renovation of the entire establishment, including the suites. We are so happy that you appreciated all the hard work. Providing guests with amenities and conveniences is so important to us. Our business travelers are especially appreciative of offerings such as our free hotel wide Wi-Fi and in room universal plug ins. It is the little things that make a stay a great one. We are so glad you enjoyed yours.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
5 of 5 bubbles Reviewed March 14, 2013

I am field technician on the road a lot and it sure feels like heaven when you stay in a suite like this. Spent 5 days there and it sure made up for being away from the wife and kids that long. The bed, pillows and towels were really comfy and clean. Definitely will stay there again if I am ever up there once more.

  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Netw0rkGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Marketing & Communications Manager at Quattro Hotel & Conf. Centre, an Ascend Hotel Collection Member, responded to this review, March 19, 2013
Dear Guest
Being away from home is never easy especially when there are children and pets involved which is why here, at Comfort Suites and Quattro Conference Centre, we do everything possible to ensure your stay is comfortable and trouble free. We admit, we sometimes go above and beyond, but we can honestly say this is the first time we’ve been compared to heaven. Thank you for your kind words, your fantastic review and we will be honored to have you stay with us again on your next visit to Sault Ste. Marie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quattro Hotel & Conf. Centre, an Ascend Hotel Collection Member

Property: Quattro Hotel & Conf. Centre, an Ascend Hotel Collection Member
Address: 229 Great Northern Rd, Sault Ste. Marie, Ontario P6B 4Z2, Canada (Formerly Comfort Suites & Conference Centre Sault Ste. Marie)
Phone Number:
Location: Canada > Ontario > Northeastern Ontario > Sault Ste. Marie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Sault Ste. Marie
#1 Business Hotel in Sault Ste. Marie
#3 Romantic Hotel in Sault Ste. Marie
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quattro Hotel & Conf. Centre, an Ascend Hotel Collection Member 3*
Number of rooms: 157
Official Description (provided by the hotel):
Locally owned and operated by Quattro Hospitality Inc., the hotel features 157 suites and the Largest Convention space in Northern Ontario. Total capacity for the conference centre is 1,500 people due to 13,728 square feet of floor space. Full catering service for events is available. The hotel offers free high-speed Internet access, an indoor pool, whirlpool and sauna, fitness centre, business center, onsite restaurant and an onsite spa. Limousine service and Personal Trainer facilities. Air-conditioned guestrooms feature a refrigerator, microwave, full-size sofa bed, flat panel televisions, ipod docking stations and room service is available. The Comfort Suites hotel also provides easy access to local points of interest like the OLG Casino Sault Ste. Marie, Agawa Canyon Tour Train, Searchmount Ski Hill, Cambrian Mall, Bellevue Park and Crimson Ridge Golf Course. The hotel also participates in Choice Privileges, the Choice Hotels rewards program where guests can earn points toward free nights, Airline Rewards, gift certificates and more while staying at any Comfort, Comfort Suites, Quality, Sleep Inn, Clarion, Econo Lodge and Rodeway Inn hotel in Canada. ... more   less 
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Also Known As:
Comfort Suites And Conference Centre Sault Ste. Marie
Comfort Suites & Conference Centre Sault Ste. Marie Hotel Sault Ste. Marie
Great Northern Hotel
Quattro Hotel & Conf. Centre, An Ascend Hotel Collection Member Sault Ste. Marie, Ontario

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