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“Excellent Room and Clean” 4 of 5 bubbles
Review of Quattro Hotel & Conf. Centre, an Ascend Hotel Collection Member

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Quattro Hotel & Conf. Centre, an Ascend Hotel Collection Member
Ranked #1 of 23 Hotels in Sault Ste. Marie
Certificate of Excellence
Brantford, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent Room and Clean”
4 of 5 bubbles Reviewed December 5, 2012

I am very happy with my choice to stay here. The rooms are very clean and updated. I like when there is a flat panel TV, it shows they update and are with the times.
The Jr King suite was excellent.
I had a problem with the heater. I had to turn it up all the way, but it didnt get warm in the room.The front desk clerk was friendly. they sent up a maintenance guy. He said there was heat coming out and that it was working fine. I didnt think it was working. They offered to move me to another room, which i felt was very friendly and generous. I decided to stay as i had settled in already. If I was staying more then one night I would have taken them up on the offer.
Bed was very comfortable.
The breakfast included was good too. Had all the ususal things for a continental breakfast.
I would stay again. I would recommend to anyone staying in the "soo"

Room Tip: The elevators can be noisy, stay away from them.
See more room tips
  • Stayed December 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Marketing & Communications Manager at Quattro Hotel & Conf. Centre, an Ascend Hotel Collection Member, responded to this review, December 7, 2012
Dear Guest.
We are very happy that you are very happy. Our apologies for any inconvenience you experienced with your room temperature. We are thankful that you still enjoyed your renovated suite, comfortable bed and the amenities Comfort Suites & Quattro Conference Centre has to offer. Our gratitude for the recommendation and we look forward to seeing you again on your next visit to the “soo”.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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510 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Sarnia, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 25, 2012

The stay at Hotel overall was really nice, and there is nothing that could have been done bettter, we were extremely pleased with everything.

We travel around quite a bit, and for that price you won t get a better hotel anywhere. The stay also included a free breakfast, witch in most hotels in that price range is a continental breakfast and if there is any upgrades you have to pay for it. Here everything was included and the buffet had everything you ever wanted for breakfast.

The reception staff was super friendly and the breakfast waitress smiled at us at 6:30am and there was this awesome breakfast waiting. What better way to start a perfect day.

I can only recommend this hotel for everybody who wants a nice hotel with friendly staff and a awesome breakfast buffet.

thumbs up, there need to be more hotels like that out there, sadly most of our stays in this price range were never as pleasant as here.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lb4092
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Marketing & Communications Manager at Quattro Hotel & Conf. Centre, an Ascend Hotel Collection Member, responded to this review, November 27, 2012
Dear Guest
There is no better way to start the week than with a five star review such as yours. We feel our breakfast and a smile at Quattro Chophouse + Bar is a great way for our guests to start the day especially when it is an early one. Positive feedback by guests who have obviously travelled extensively are always appreciated so thank you for taking the time to provide us with your wonderful comments. I like to share online reviews with our staff and they were thrilled to read yours. We look forward to your next visit to Sault Ste. Marie and your next stay at Comfort Suites & Quattro Conference Centre.
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Sault Ste. Marie, Canada
1 review
5 of 5 bubbles Reviewed November 8, 2012

Our daughter's wedding was held here at the comfort suites ballroom in September. The place looked so beautiful and everything was beyond our expectations. I want to thank all the wonderful staff for the awesome job they did. The service was exceptional and the food was fantastic. Our out of town guests were all very happy with their accommodations and how wonderfully clean the rooms were. Thanks again especially to Rod and his great staff for making our daughter's wedding a memorable one. Rose Esposito

  • Stayed September 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rose E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Marketing & Communications Manager at Quattro Hotel & Conf. Centre, an Ascend Hotel Collection Member, responded to this review, November 12, 2012
Dear Rose
Our sincere gratitude for your wonderful remarks! We understand how hectic wedding planning can be especially when you have out of town guests so the team works diligently to ensure every detail is executed perfectly. A wedding day is the happiest day of a person’s life. As parents, we want you to enjoy the day as you watch your child embark on a beautiful journey. We are thrilled that the food and service by Quattro Conference Centre was fantastic and that the day was a memorable one for you and your guests . I have shared your comments with the entire team. Thank you again for the great review!
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Callander
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed November 6, 2012

We stayed the weekend at Comfort Suites. The rooms were beautiful and the staff were fantastic. The porters had an entire bus load of luggage sorted and to the proper rooms in record time -with no errors. The desk staff was very helpful. Rooms were clean. Beds were comfortable and we loved the temperature control. Pick a number and that's what you got. One minor complaint is the signage in the halls could be clearer. We had friends in different areas of the hotel and walking from the tower to the other section was long and difficult as was finding the desk and ball rooms. Also the breakfast area was not set up well for large groups. The toaster and coffee machine should be outside of the buffet area to keep the line moving faster. The manager explained they were limited by the chain's rules...too bad...as the coffee and food were great- just a very long wait. We didn't eat sunday as we ran out of time. Otherwise it was perfect. We'll be back.

Room Tip: The tower rooms facing the water have a great view.
See more room tips
  • Stayed November 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank countrygalontario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Marketing & Communications Manager at Quattro Hotel & Conf. Centre, an Ascend Hotel Collection Member, responded to this review, November 8, 2012
Dear Guest

Thank you for taking the time to provide such valuable feedback! We are so happy that your arrival at the hotel was a positive experience. Our front desk staff strive to ensure check-ins are seamless regardless of group size. The comfortable beds and in-room temperature control seem to be favorites amoungst the guests. We feel it is important for you to feel at home during your stay.
We are taking steps to help rectify the confusion regarding the room signage. Our utmost apologies for any inconvenience that may have occured during your breakfast experience. The chain rules do limit some of our processes but there is always room for improvement and we will be discussing this point with the management team.
The staff is still buzzing about all the excitement from the weekend festivities and the Northern Ontario Country Music Awards. It sounds like it was a great party! We are glad you had fun and we look forward to your next visit to Sault Ste. Marie and your next stay at Comfort Suites and Quattro Conference Centre.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rama, Ontario
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed October 31, 2012

Enjoyed one night at this hotel in October. My suite accommodations (in the tower) included the main living area, bathroom and separate bedroom. I absolutely loved the shower, great water pressure, felt like a massage! And the bed pillows were just right! The suite, and the hotel, was very comfortable and clean, great decor! I had dinner and breakfast in the hotel restaurant, and the food was pretty good! Staff were very friendly. I would stay here again!

  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nshwaaswi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Marketing & Communications Manager at Quattro Hotel & Conf. Centre, an Ascend Hotel Collection Member, responded to this review, November 1, 2012
Dear Guest
What a fantastic review! We appreciate your feedback on such a variety of aspects of our hotel. We are so glad you enjoyed the new shower heads and the pillows. We noted that you scored us as a 4/5 on some of the categories. If there is anything we could do for you to improve our service on your next visit, please let us know and we will be happy to accommodate. We want our guests to have a five star experience every time they visit Comfort Suites & Quattro Conference Centre. We look forward to seeing you again in Sault Ste. Marie!
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rama, ont
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 24, 2012

This was my third time visiting Sault Ste. Marie and first time at the Comfort Suites. I was blown away by the decor, spacious rooms, fine restauraunt and friendly service. Very clean and comfortable. I would highly-recommend this hotel to anyone looking for a great accomodation with everything.

  • Stayed October 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rob f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Marketing & Communications Manager at Quattro Hotel & Conf. Centre, an Ascend Hotel Collection Member, responded to this review, October 25, 2012
Dear Guest
We were thrilled to read your review! The hotel just completed a full renovation and we are so pleased that you enjoyed the benefits. We have a wonderful support staff that take great pride in their work. Quattro Chophouse + Bar is conveniently located in the hotel and offers a wonderful atmosphere and top notch cuisine. Thank you for the high recommendation which is completely in line with our motto - One place with so much going on. We look forward to seeing you again on your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaver, Pennsylvania
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed October 21, 2012

Second time I've stayed here . Last time was in the tower, this time in the 2 story unit, both great. The suite was huge and very comfortable. That the temperature was controlled by Thermostat is something I wish all hotels would do. Bed was comfortable, but for me, I hate those "chicklet" pillows, brought my own regular size pillows. Room was clean and quiet. Have stayed at other Choice hotels in the SOO, which were in town, but this hotel is only 5 minutes from downtown and well worth the time. Breakfast was good, at first was leery of the eggs when I saw the diced onion and peppers, but the small amount really added to the flavor of the meal. Staff was friendly and quick to register. Will be back there again. Also check out the North 82 restaurant just down the road , great prime rib and received discount when I showed my motel passkey....

  • Stayed October 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank buff52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Marketing & Communications Manager at Quattro Hotel & Conf. Centre, an Ascend Hotel Collection Member, responded to this review, October 22, 2012
Dear Guest
We appreciate you returning to our establishment for a second stay. A returning patron gives us another opportunity to provide a positive visit here at Comfort Suites & Quattro Conference Centre. We are so pleased that you enjoyed your sleep on the comfortable beds and we will take your comments on the pillows under consideration. We hope you will take your experience with breakfast and visit Quattro Chophouse + Bar for other meals as well. Thank you for the wonderful feedback and we look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quattro Hotel & Conf. Centre, an Ascend Hotel Collection Member

Property: Quattro Hotel & Conf. Centre, an Ascend Hotel Collection Member
Address: 229 Great Northern Rd, Sault Ste. Marie, Ontario P6B 4Z2, Canada (Formerly Comfort Suites & Conference Centre Sault Ste. Marie)
Phone Number:
Location: Canada > Ontario > Northeastern Ontario > Sault Ste. Marie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Sault Ste. Marie
#1 Family Hotel in Sault Ste. Marie
#3 Romantic Hotel in Sault Ste. Marie
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quattro Hotel & Conf. Centre, an Ascend Hotel Collection Member 3*
Number of rooms: 157
Official Description (provided by the hotel):
Locally owned and operated by Quattro Hospitality Inc., the hotel features 157 suites and the Largest Convention space in Northern Ontario. Total capacity for the conference centre is 1,500 people due to 13,728 square feet of floor space. Full catering service for events is available. The hotel offers free high-speed Internet access, an indoor pool, whirlpool and sauna, fitness centre, business center, onsite restaurant and an onsite spa. Limousine service and Personal Trainer facilities. Air-conditioned guestrooms feature a refrigerator, microwave, full-size sofa bed, flat panel televisions, ipod docking stations and room service is available. The Comfort Suites hotel also provides easy access to local points of interest like the OLG Casino Sault Ste. Marie, Agawa Canyon Tour Train, Searchmount Ski Hill, Cambrian Mall, Bellevue Park and Crimson Ridge Golf Course. The hotel also participates in Choice Privileges, the Choice Hotels rewards program where guests can earn points toward free nights, Airline Rewards, gift certificates and more while staying at any Comfort, Comfort Suites, Quality, Sleep Inn, Clarion, Econo Lodge and Rodeway Inn hotel in Canada. ... more   less 
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Also Known As:
Comfort Suites And Conference Centre Sault Ste. Marie
Comfort Suites & Conference Centre Sault Ste. Marie Hotel Sault Ste. Marie
Great Northern Hotel
Quattro Hotel & Conf. Centre, An Ascend Hotel Collection Member Sault Ste. Marie, Ontario

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