We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Holiday Inn”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Holiday Inn Express - Sault Ste. Marie
Ranked #6 of 23 Hotels in Sault Ste. Marie
Certificate of Excellence
Belleville, Canada
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Holiday Inn”
Reviewed March 14, 2013

Absolutely beautiful hotel, everything was kept absolutely spotless. Every member of staff I interacted with was kind and charismatic, and the breakfast they served in the morning was delicious.

The room was excellent, with possibly the most comfortable bed I have ever felt. The TV in the room was great, as was the Wi-Fi, not a single problem with anything technical beyond the fact that the small desk clock was accidentally set backwards (AM when it should have said PM). And if that's the only complaint I can find about a place, that's pretty good.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank totaler166
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelsKingston, Guest Relations Manager at Holiday Inn Express - Sault Ste. Marie, responded to this review, March 15, 2013
We love receiving wonderful reviews like this one so thank you for sharing. It’s great to know that you enjoyed your recent stay with us so much. Please be sure to keep us in mind the next time you are in Sault Ste Marie.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

277 reviews from our community

Traveler rating
    156
    97
    19
    2
    3
See reviews for
73
102
12
43
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Des Moines, Iowa
1 review
Reviewed February 28, 2013

What a hotel. Beautifully rennovated, hot breakfast, pool and staff was exceptional. However, the wifi is dreadful. There is a card in the room that states if you have a problem with wifi, call this number which I've never seen before. Making a guest call a tech line to make internet work seems silly and wrong so I called anyway and the lady on the phone said there was nothing she could do.

The guy at the front desk I felt bad for 'cause he seemed to be dealing with the same issue with someone else and when he tried to call the tech line they told him the same thing. He seemed to have some tech knowledge so we was going between my laptop and another guest's laptop trying to get us connected but to no result. I couldn't help but feel sorry for him 'cause he was flustered but kept his cool and handled the situation very well. In closing, if you are looking for internet dont stay here but for all other purposes, this place deserves all the accolades it receives.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scottysouthbend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelsKingston, Guest Relations Manager at Holiday Inn Express - Sault Ste. Marie, responded to this review, March 6, 2013
We appreciate you taking the time to write this review of our hotel and are glad to know that you liked our newly renovated property as well as our wonderful staff and complimentary breakfast. We do apologize for the trouble you had accessing the wireless internet. We have been in contact with our provider and it appears that there was an issue which has now been rectified. Thank you for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Garson ON
Level 5 Contributor
51 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 30, 2012

Excellent service - breakbast was nice (you could ditch the "powdery" srambled eggs though).

Room was a bit small for people with lots of baggage ( not a lot of closet space [ Rm. 107] ) but well appointed.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelsKingston, Guest Relations Manager at Holiday Inn Express - Sault Ste. Marie, responded to this review, December 31, 2012
Thank you for choosing to stay with us over the holidays. We hope it was an enjoyable time for you. We are very glad that you found the service to be exceptional and the room to be well appointed. We hope to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sault Ste. Marie, Canada
1 review
Reviewed December 27, 2012

Nicely renovated hotel close to mall for the kids to go shopping. The breakfast served in the morning was very good and hot and the cleaning lady stayed right on top to keep the counters clean. The dissapointing part of our stay was the pool area is full of ants and we went and told the front desk and they never did anything about it. The water was also cold so we know for next time staying anywhere in the winter always ask what the temperature of the pool is. When we checked out the next day I went to the pool area and the ants were still all over the place so I guess they didn't care that the ants are carrying them away. Nice renovations, hopefully they will take better pride in cleaning.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lindalou361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelsKingston, Guest Relations Manager at Holiday Inn Express - Sault Ste. Marie, responded to this review, December 28, 2012
Thank you for this review. Our central location and complimentary breakfast are some of the best features of our hotel and we are happy you enjoyed both. We are sorry, however, to hear of your disappointment with the pool area. We would like to thank you for reporting this issue and assure you that the cleanliness of every part of our hotel is of the utmost importance to us. You will be pleased to know that this matter has been addressed and we hope you will be back to enjoy our luxurious swimming pool and hot tub on another occasion.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sault Ste. Marie
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 27, 2012

The newly renovated building is wonderful!
The entry is open and bright. The automatic doors open to face cheerful and welcoming motel clerks.
All staff I encountered were friendly, knowledgeable, and eager to help.
The newly renovated pool area is clean and warm.
The newly renovated room was large, clean and well-lit

I had a wonderful stay!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank terrrr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelsKingston, Guest Relations Manager at Holiday Inn Express - Sault Ste. Marie, responded to this review, December 28, 2012
Thank you for the wonderful review. We are thrilled to hear that you enjoyed everything about our hotel and that you had a great stay. It’s always nice to hear such lovely things about our staff. We hope you will be back to stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 5 Contributor
95 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed December 12, 2012

This Holiday Inn Express is located across the street from the busy Station Mall. Highway access is good (only 8 minutes away - I timed it), restaurants are within easy walking distance (anywhere from 2-10 minutes depending on what you like to eat - the cafe at the neighboring Travelodge is the closest and it's not bad), there's plenty of parking on-site. Access to central Sault Ste. Marie is fast and easy as well. I stayed in a freshly renovated room (#108) on the main floor. The first thing I noticed was that the king room offered only a very small closet - among the smallest I've seen in a room of this size - that was just adequate only because I was traveling solo. The renovator located the toilet tissue holder in the bathroom in a very awkward spot so that you have to twist and reach some distance to actually grab the tissue (certainly more funny that it is difficult, but still odd). The bed and pillow are extremely comfortable and the room was quiet. Lots of cable channels available on the large, flat screen TV. The room was extremely clean throughout. The only problem worth noting is that wireless Internet access was extremely slow despite the fact that my room was located in the middle of the main floor set of guest room - unacceptable these days. The breakfast room is quite serviceable, with a good selection of healthy stuff along with the usual sausage, eggs and toast. The coffee was fresh brewed and supplied in self-serve urns - quite good.

Room Tip: Check with the front desk prior to arrival to ensure your room is located in a part of the hotel tha...
See more room tips
  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Agitater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelsKingston, Guest Relations Manager at Holiday Inn Express - Sault Ste. Marie, responded to this review, December 17, 2012
Thank you for sharing your comments. The Holiday Inn Express is a very consistent brand and we are proud to be one of its newest members. We are glad that you enjoyed our recently renovated guestrooms and that you had a restful stay. We are sorry to hear that you found the internet to be slow. Complementary wireless internet is available throughout our entire property and it usually works very well. We will double check to ensure that it is running properly. It’s good to know that you enjoyed our complimentary breakfast buffet and found lots of other great restaurants surrounding the hotel. We hope that you will keep us in mind on any of your future visits to Sault Ste Marie.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga, Canada
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 6, 2012

My buddy and I stayed at the Holiday Inn Express while in Sault Ste. Marie to watch a Greyhounds game. First off if you are going to the game or anything at the Essar Centre this is a great hotel to stay at. From our room we could see across the street into the arena and even saw the scoreboard through the buildings windows. After the game it literally took 4 minutes to get from our seat down the stairs accross the street and into our room. The hotel is also directly accross from the Station Mall although we didn't go there.

Check in was great. We originally booked a room at another hotel but after picking up our Hounds tickets we went accross to check out the rates. Julien at the front desk was fantastic! He was able to secure a good rate and give us info on what to do in the neighbourhood.

The rooms are really nice. The hotel was recently renovated as it used to be a Days Inn so they have put a lot of work into it. The rooms have a new flat screen tv and microwave and mini fridge. The only issue was the elevator. There is only one and it is quite old. Still has the old school black buttons that stick out from the console and one of the panels had fallen while we were there. It wasn't slow though so it wasn't really a problem.

We didn't use the pool but it looks nice with a sauna and weight room adjacent.

Next time I come back to the Soo I will definatily be staying here.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jahney9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelsKingston, Guest Relations Manager at Holiday Inn Express - Sault Ste. Marie, responded to this review, November 7, 2012
Thank you for this great review! We are so glad that you decided to stay with us. Our hotel is very conveniently situated in downtown Sault Ste Marie and we are so glad that you were able to take advantage of our fabulous location. I will certainly pass your compliments along to Julien at the front desk. We hope that you enjoyed the hockey game and are looking forward to seeing you the next time you are in the Soo. Go Greyhounds!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Sault Ste. Marie hotels
0.2 mi away
Delta Hotels by Marriott Sault Ste. Marie Waterfront
Delta Hotels by Marriott Sault S...
#5 of 23 in Sault Ste. Marie
470 reviews
1.6 mi away
Quattro Hotel & Conf. Centre, an Ascend Hotel Collection Member
Quattro Hotel & Conf. Centre, an...
#1 of 23 in Sault Ste. Marie
564 reviews
0.1 mi away
Days Inn & Suites Sault Ste. Marie, ON
Days Inn & Suites Sault Ste. Mar...
#7 of 23 in Sault Ste. Marie
402 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Quality Inn & Suites Bay Front
Quality Inn & Suites Bay Front
#9 of 23 in Sault Ste. Marie
237 reviews
2.5 mi away
Microtel Inn & Suites By Wyndham Sault Ste. Marie
Microtel Inn & Suites By Wyndham...
#2 of 23 in Sault Ste. Marie
687 reviews
1.9 mi away
Algoma's Water Tower Inn & Suites, BW Premier Collection
Algoma's Water Tower Inn & Suite...
#4 of 23 in Sault Ste. Marie
505 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express - Sault Ste. Marie? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express - Sault Ste. Marie

Property: Holiday Inn Express - Sault Ste. Marie
Address: 320 Bay St, Sault Ste. Marie, Ontario P6A 1X1, Canada (Formerly Days Inn - Sault Ste. Marie)
Phone Number:
Location: Canada > Ontario > Northeastern Ontario > Sault Ste. Marie
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Sault Ste. Marie
#3 Family Hotel in Sault Ste. Marie
#6 Business Hotel in Sault Ste. Marie
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express - Sault Ste. Marie 2.5*
Number of rooms: 115
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Travelocity, Hotels.com, Hotwire, TripOnline SA, Cancelon, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Holiday Inn Express - Sault Ste. Marie reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Days Inn - Sault Ste. Marie Hotel Sault Ste. Marie
Sault Ste. Marie Days Inn
Holiday Inn Express - Sault Ste. Marie Ontario

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing