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“Lovely hotel on the waterfront”

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Delta Hotels by Marriott Sault Ste. Marie Waterfront
Ranked #3 of 23 Hotels in Sault Ste. Marie
Certificate of Excellence
Reviewed July 29, 2011

The Delta hotel was beautifully maintained. The room was spacious and very clean. Our room overlooked the waterfront with views of the bridge. We also appreciated the friendliness of the hotel's front desk staff.

  • Stayed: July 2011, traveled as a couple
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1  Thank amd58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah0582, Guest Services Supervisor at Delta Hotels by Marriott Sault Ste. Marie Waterfront, responded to this reviewResponded July 30, 2011

Dear Valued Guest:

Thank you for your kind review of Delta Sault Ste. Marie Waterfront Hotel and Conference Centre. I'm pleased that you enjoyed your stay with us!
It was a pleasure hosting you and I hope we have the opportunity once again in the future!

Have a wonderful summer!

Sarah Smith
Guest Services Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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483 - 489 of 516 reviews

Reviewed July 5, 2011

Great place, great location, guest services are very helpful and the in room dining is fabulous! Pool & hot tub with a river view is very relaxing after a long day of traveling! We plan on staying here whenever we are in the Soo!!

  • Stayed: July 2011
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Thank Dutchess77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah0582, Guest Services Supervisor at Delta Hotels by Marriott Sault Ste. Marie Waterfront, responded to this reviewResponded July 19, 2011

Dear Valued Guest:

I'm pleased to read that you had a wonderful stay with us at Delta Sault Ste. Marie! From our location, to guest services, to View Restaurant and, finally, to the Bridgewater Health Club, all of your needs were clearly met.

We are looking forward to welcoming you as our guest once again!

Regards,

Sarah Smith
Guest Services Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2011

first off, they wouldn't allow a trundle bed in the room, because it was a 'safety hazard'. the internet only has one cable, which sucks, because only one person could use it at once. whenever you'd connect the cord, it did this annoying thing where you'd have to press a bunch of buttons to be allowed to use the internet, and effectively erasing the link that you were looking at before. my parents booked my grandma's birthday party here, and they charged $350 for a room overlooking the parking lot. seriously? the parking lot? i would understand if it were overlooking the waterfront, but it wasn't. lunch took FOREVER to get to the table. they didn't have room service for lunch, which was odd. they said that the projector was compatible with my mac for a slideshow presentation, which it wasn't, to which one of the guys said, 'oh, my supervisor has a mac, and this cord fits in his computer!'. that left my mom scrambling around at the last minute transferring all of the pictures over to another computer. plus, when my cousin, her daughter, and i tried getting into the pool, they said no children were allowed. i mean come on! it's a four year old! are you really going to let a four year old, who was EXCITED to be swimming in a pool, down? obviously. i'm never coming back here again. this is definitely not a kid friendly hotel.

Room Tip: no children
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  • Stayed: June 2011, traveled with family
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3  Thank Shannon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinGeneralManager, General Manager at Delta Hotels by Marriott Sault Ste. Marie Waterfront, responded to this reviewResponded July 4, 2011

Good day, I am very dissappointed to hear of the issues you had during your event on Friday. Please feel free to contact me personally to review these issues. I would very much like to address your concerns in person so I can ensure our team learns from our short comings.
Thank you for taking the time to provide feedback.

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Reviewed June 23, 2011

We stayed here on our way back home to break up our trip. We did not have a reservation, and they were happy to accommodate us. The staff at the front desk were super; friendly and knowledgeable about the amenities in the area. The lobby has certainly been upgraded since it was the Holiday inn and looks great. The room was very clean, particularly the bathroom. The towels were surprisingly cushy for the usual hotel towels that you get. The location is close to the boardwalk as well as a shopping mall with a movie theatre. Another location I would recommend to others.

  • Stayed: June 2011, traveled as a couple
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Thank princessofmaple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah0582, Guest Services Supervisor at Delta Hotels by Marriott Sault Ste. Marie Waterfront, responded to this reviewResponded July 19, 2011

Dear Valued Guest:

I'm pleased to read that you enjoyed your stay at Delta Sault Ste. Marie Waterfront Hotel and Conference Centre! We have transitioned from what used to be a Holiday Inn into one of the newest Delta Hotels within the chain. With the transition came major renovations and by reading your review I see that you've identified that.

We are so proud of our friendly, knowledgable staff and are lucky to have them on board. I'm pleased that you were able to experience their true hospitality.

We are looking forward to welcoming you back in the future!

Regards,

Sarah Smith
Guest Services Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2011

We used to visit Soo once a year, and surprisely found out that the hotel was taken over by Delta and went through a much needed renovation. Room is much better than before, and the bed is super comfy. Worth every penny. Staff are very friendly and the breakfast buffet is good value. We will go back next year...

Room Tip: Call the hotel hotline directly
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  • Stayed: May 2011, traveled with family
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Thank VT2369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah0582, Guest Services Supervisor at Delta Hotels by Marriott Sault Ste. Marie Waterfront, responded to this reviewResponded July 19, 2011

Dear Valued Guest:

Thank you for your review via TripAdvisor on July 13th, 2011. I'm pleased to read that you enjoyed your stay!

We became a Delta in January 2010 and couldn't be more happy with the transition. The entire hotel took on a 'face lift' and with that came a property which not only services the guest to its fullest extent but one which we are very proud of.

We cannot wait to welcome you back as our guest next year!

Regards,

Sarah Smith
Guest Services Supervisor

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Reviewed June 11, 2011

This is a typical Delta property. Recently renovated, with clean rooms, solid in-room internet, great staff, and meeting facilities galore. The lobby lounge and restaurant are a decent option in a town where finding a good meal can be a challenge, especially at odd hours. One piece of advice, though: pass on the breakfast buffet. It's overpriced, and unless you get there early, picked-over and cold.

  • Stayed: February 2011, traveled on business
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Thank gonin60seconds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah0582, Guest Satisfaction Survey at Delta Hotels by Marriott Sault Ste. Marie Waterfront, responded to this reviewResponded July 19, 2011

Dear Valued Guest:

Thank you for your review via TripAdvisor on June 12th, 2011. Your comments are greatly appreciated.

We transitioned into Delta in January of 2010. Since then, we have been operating on a much higher level of service, to which we are very proud of. Our major renovations included a facelift from 'head to toe' along with the introduction of View Restaurant. As per your comment regarding our breakfast buffet, it is not of our service standards for our breakfast buffet to be picked-over and cold. We will be looking into this immediately.

Should you have any further feedback, please do not hesitate to email me at swhistance-smith@deltahotels.com.

Have a wonderful summer!

Sarah Smith
Guest Services Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2011

We chose the Delta for our 8 night stay at Sault Ste Marie whilst visiting family. We were more than impressed with the cleanliness of the room (we chose a deluxe room due to the length of our stay). I am very picky with hotels and I honestly couldn't fault this one. The staff were all very very friendly and extremely helpful at all times, day or night. Wendy who works on the front desk was especially helpful and made us feel really welcome from the minute we got there, even saying after a few days that she felt like part of the family! The room was cleaned thoroughly every single day, and re-stocked daily with everything that we needed. There was one very small maintenance issue which was dealt with within minutes of a phone call to reception. There were no safety deposit boxes in the room, but we were able to put our documents in the safe behind reception with no problems at all. The young man that worked at the gym/pool area was also very friendly and polite. I would recommend this hotel to anyone.

Room Tip: The rooms with a river view are amazing
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  • Stayed: April 2011, traveled with family
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Thank siany25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah0582, Guest Services Supervisor at Delta Hotels by Marriott Sault Ste. Marie Waterfront, responded to this reviewResponded July 19, 2011

Dear Valued Guest:

Thank you for your kind review via TripAdvisor on May 14th, 2011. It was a pleasure hosting you during your visit to 'The Soo' and welcoming you as our guest.

We take great pride in our property and our service. We strive everyday to ensure that our guests receive the service that they deserve. Judging from your response, we did just that - right from the check-in process with Wendy, to your pool experience with our lifeguard to your departure.

We certainly hope to welcome you back once again in the future. Have a wonderful summer!

Regards,

Sarah Smith
Guest Services Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Delta Hotels by Marriott Sault Ste. Marie Waterfront

Address: 208 St Mary's River Dr, Sault Ste. Marie, Ontario P6A 5V4, Canada (Formerly Delta Sault Ste. Marie Waterfront Hotel)
Phone Number:
Location: Canada > Ontario > Northeastern Ontario > Sault Ste. Marie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Sault Ste. Marie
#5 Business Hotel in Sault Ste. Marie
#5 Romantic Hotel in Sault Ste. Marie
Price Range: $104 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Delta Hotels by Marriott Sault Ste. Marie Waterfront 3.5*
Number of rooms: 195
Official Description (provided by the hotel):
Delta Hotels by Marriott Sault Ste. Marie Waterfront Hotel welcomes you with the spacious Sault Ste. Marie accommodations you've expected for your Canada getaway. Planted in an excellent location, in the downtown core and business district, our hotel is a top choice among Sault Ste. Marie hotels and hotels near Essar Centre. Enjoy fantastic entertainment and shopping experiences, and more, just steps away! Our Sault Ste. Marie Ontario hotel's distinction as being the only full-service hotel on the waterfront boardwalk makes us an ideal choice of accommodations - one that will take your expectations for a Ontario, Canada business or leisure trip to a higher level. ... more   less 
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Also Known As:
Holiday Inn Sault Ste Marie
Sault Ste. Marie Holiday Inn
Holiday Inn Waterfront
Delta Hotels By Marriott Sault Ste. Marie Waterfront Ontario

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