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“Absolutely the worst”
Review of Comfort Inn

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Comfort Inn
Ranked #11 of 23 Hotels in Sault Ste. Marie
Reviewed September 6, 2013

We were on a trans Canada trip from Montreal to Vancouver. Stayed in many hotels. This by far was the worst. First thing you will notice as to how dirty it is....from the carpeting to the rooms and the beds. We had to strip the beds of all the covering and put washed towels to be able to sleep on a clean surface.Front desk is pretty rude...at least very very unwelcoming....and said right away "all we care about is a good credit card that will pay". It is old and the age is showing everywhere. I could really go on and on but my advice would have been to stay elsewhere. Unfortunately on the Canadian side of Sault Ste Marie, there aren't many good choices. If you can chose on the US side. This was also one of the highest price hotel.

  • Stayed: September 2013, traveled as a couple
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Thank sailorman223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn R, General Manager at Comfort Inn, responded to this reviewResponded September 9, 2013

We are sorry to hear of your unhappy stay while in our hotel. It is our commitment to provide our guests with complete satisfaction with their stay. We only wish you would have brought your situation to our attention so we could have made it right.

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106 - 112 of 143 reviews

Reviewed September 6, 2013

On a recent trip we stayed in a number of Choice Hotels but should have avoided this one. It badly needs updating, including its electrical outlets since we could either have the TV or a table lamp plugged in. The "breakfast room" is a crowded converted bedroom with limited choice (no eggs the day we were there) and an attendant who tries unsuccessfully to make it cheery with singing that's just too much. To top it off the room rate (booked through the Choice site) was much higher than that for other Choice hotels that were vastly superior.

Room Tip: Go to a different hotel
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  • Stayed: September 2013, traveled as a couple
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Thank rons380
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn R, Manager at Comfort Inn, responded to this reviewResponded September 9, 2013

We are very saddened that you did not enjoy your stay with us. I would like to apologize for our breakfast lady's unsuccessful cheery singing. Judy is our 70year old "grandma" who works 7 days a week with a goal to make everyone smile each morning. She is even a recipient of a Tourism Sault Ste Marie Customer Service Award. Please make note that we are currently in the design stages of enlarging our breakfast area to accommodate our guests, scheduled for completion late winter.

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Reviewed August 26, 2013 via mobile

The fact that you can park right at the patio door for pet rooms made it super easy to load and unload. Breakfast was good, served eggs and bacon and that was a nice treat from the standard bagel or muffin. Staff was exceptional, very friendly and helpful, the truly give the understanding that guests have had a long day on the road. They offer tea and coffee in the lounge 24/7, but have no hot water so you will have to brew it in your room. Overall, above average for a Comfort Inn, great job

  • Stayed: August 2013
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Thank Daflyboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn R, Manager at Comfort Inn, responded to this reviewResponded August 28, 2013

Thank you so much for your kind words of praise. We certainly take pride in providing you with a "home away from home" atmosphere. Glad we were able to "fill you tummy" too.

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Reviewed August 24, 2013

Stayed here the night of August 19th. The hotel seems old and worn, the room is ok but could use a renovation. the fridge had no freezer, and there was some loud background noise that went on all night - not sure if it was from outside, or something in the building - sounded like a generator or traffic.

The worst thing, however, was that when I got settled to take a nice bath after a long day, I found body hair in the bathtub, and a ring around the tub that I could feel all around. The staff had obviously not cleaned this tub in a long time.

It was gross. I mentioned it at the desk the next morning and they apologized so maybe they will be more diligent in the future. I would not choose to stay here again.

Stayed: August 2013, traveled on business
Thank R B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn R, Manager at Comfort Inn, responded to this reviewResponded August 26, 2013

Oh my goodness! I am so genuinely sorry for the condition of your bathtub during your stay with us. I only wish you would have let us know on check-in so we could have made the situation right for you. I have to agree that having a bath in a dirty tub is unacceptable. I just want you to know that I have certainly dealt with the situation and I truly thank you for bringing it to my attention. This is not the norm for our hotel as my staff take great pride in what they do. We are truly sorry.

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Reviewed August 7, 2013

We have been travelling for some time now and staying primarily in Comfort Inns (Choice Hotels) as we have had good luck with this chain in the past. When booking the room I requested and was confirmed the AAA/CAA rate of $129.60 which was the highest rate we had been quoted in any hotel on this trip, some pre-renovation and some newly (and beautifully) renovated hotels.

We also asked to look at the two possible choices of rooms before deciding which would work better for us. This is something we have always done as there are definite differences in rooms, depending on location as well as other things. The hotel clerk had been quite friendly with the previous guest and with us - up until that point. She obviously felt quite put upon that we would actually want to look at the rooms. The rooms she showed us had NOT been renovated and absolutely needed a major overhaul. The bedding was all quite old and it showed. The management tries to trick you into thinking you are getting something better by making cute shapes with the bathroom towels, but when they are thin and threadbare it still shows.
This hotel would have been too expensive at half the price. Could NEVER recommend to anyone.

The night before we stayed at a newly renovated Best Western for $12.00 less a night.

Room Tip: Rooms at the front face a VERY busy road. If you MUST stay here request a room at the back, preferr...
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  • Stayed: August 2013, traveled on business
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Thank ServicesConsultant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn R, Manager at Comfort Inn, responded to this reviewResponded August 9, 2013

We are so sorry you were not happy with your stay. We would like to inform you that we will be undergoing extensive renovations starting January, 2014. Please try us again after that.

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Reviewed June 22, 2013

We appreciated the sliding patio door onto the parking lot so we could carry in all our luggage easily. Very convenient. Room was clean and comfortable. The included hot breakfast was tasty, especially the cinnamon waffle. Judy who looks after the breakfast area was great! Location was central and very handy.

Stayed: June 2013, traveled as a couple
1  Thank Yolanda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn R, General Manager at Comfort Inn, responded to this reviewResponded June 25, 2013

Thank you so much for you lovely comments regarding your stay with us here at our Comfort Inn in Sault Ste. Marie. It was a pleasure having you as our guests and we hope to see you back soon so you can "sing along" with Judy in our breakfast room!

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Reviewed April 20, 2013

We stayed they on 4/18/13 and the rooms were nice, the beds comfortable, and the staff was great. A very good breakfast for a hotel. Some fo the "bad" reviews are personal "gripes" rather than the hotel itself. Some people expect a Marriott when they are paying for a Choice hotel.

Clean, good sleep, good breakfast, and reasonable priced--End of story

  • Stayed: April 2013, traveled with family
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Thank Douglas H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn R, Manager at Comfort Inn, responded to this reviewResponded April 22, 2013

Thank you so much for your lovely comments in regard to your recent stay with us! It is our mission to ensure that each and every one of our guests leaves with a smile on his/her face.

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Additional Information about Comfort Inn

Address: 333 Great Northern Rd, Sault Ste. Marie, Ontario P6B 4Z8, Canada
Phone Number:
Location: Canada > Ontario > Northeastern Ontario > Sault Ste. Marie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #11 of 23 Hotels in Sault Ste. Marie
Price Range: $84 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 82
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Also Known As:
Comfort Hotel Sault Ste. Marie
Comfort Inn Sault Ste. Marie, Ontario
Sault Ste. Marie Comfort Inn

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