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“Nice stay”

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Fairfield Inn & Suites Sault Ste. Marie
Ranked #9 of 23 Hotels in Sault Ste. Marie
Certificate of Excellence
Level Contributor
51 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Nice stay”
Reviewed July 22, 2013 via mobile

Hotel was clean, comfortable and the front desk staff friendly. Towels could use updating, they were very thin and coarse. There was a light outside the window of the room which illuminated the room all night, the light darkening shades helped but it was still pretty light in the room. Dryer was broken but the staff dried our clothes in their dryer, it was greatly appreciated since we were on motorcycles and needed to do wash. Would recommend as a nice place to stay!

Stayed July 2013, traveled as a couple
Helpful?
Thank Joal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca H, Front Office Manager at Fairfield Inn & Suites Sault Ste. Marie, responded to this review, July 24, 2013
Dear Valued Guest, I am happy to hear your experience at the Fairfield Inn & Suites was one that left you wanting to recommend us to others. I am sorry to hear that the light outside hindered your night’s sleep. We have repositioned the lights once this year and we will look at repositioning them again. I would like to thank you for the suggestion of an upgrade of our towels, we are actually currently looking into replacing and upgrading our towels. Thank you for choosing the Fairfield Inn & Suites while in Sault Ste. Marie, we hope to see you again on your next visit.
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309 reviews from our community

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107
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • French first
  • Any
English first
Belleville, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 17, 2013

Got married while staying over. Came back to room to find a beautiful display on our bed!!! ......Loved it!!! Will return again very soon....as this will not be the last time to the Sault. Thank you so much again!!!! Mr. and Mrs. Woods

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JenniferMears
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca H, Front Office Manager at Fairfield Inn & Suites Sault Ste. Marie, responded to this review, July 24, 2013
Mr. & Mrs. Woods, Congratulations on your recent wedding!!! I'm glad to see that the extra touch our head housekeeper added to your room was a welcome surprise. The entire staff at the Fairfield Inn & Suites would like to wish you both a long and happy life together filled with love, joy and laughter. Thank you for choosing to share your special day with us, and we are looking forward to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
Level Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 17, 2013

My husband and I stayed twice at this facility, on the way to and from our destination. It is definitely up to the Marriott standard and we enjoyed our stay very much. Check in/out was easy, room spotless and bed very comfortable with the signature Marriott linen and comfortable pillows & bed. Our first say was rather unremarkable, just to say that it was up to standard & expectations. However, our second stay was more than positive. We had collected our 2 teenage grandchildren and so requested 2 connecting rooms with at least one room having 2 single beds. In fact we were provided with 2 queen size beds in both rooms. The rooms were spotless, comfortable and provided very easy access to hovering grandparents. The kids also made good use of the pool, which was very welcome after a long drive. Plus the easy access to boston pizza, right next door to the hotel, was very welcome. The Fairfield staff were attentive and positive from the front desk staff to the dining breakfast staff, all who made this hotel the stop of choice for us when we return in a couple of weeks.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SaliB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca H, Front Office Manager at Fairfield Inn & Suites Sault Ste. Marie, responded to this review, July 24, 2013
Dear Valued Guest, I am happy to see that you enjoyed your time at the Fairfield Inn & Suites, so much so that you have chosen to stay with us again. I am also glad to hear that we are living up to our Guest Promises, which include giving our guests rooms that are 'clean, fresh and reflect the highest quality standards' as well as 'always making you feel welcome'. Thank you for taking the time to post your review. We look forward to your next stay with us.
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Sudbury
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 16, 2013

Very nice hotel, not too far from the downtown, with a nice exercise room and pool. The rooms I've had here on numerous occasions have all been quite comfortable and quite affordable. The front desk folk, including the most bubbly one, Sarah, have all been very helpful and pleasant, not only at check-in, but throughout the stay and of course at check-out. I do recommend this hotel and I will be back.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wayne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca H, Front Office Manager at Fairfield Inn & Suites Sault Ste. Marie, responded to this review, July 24, 2013
Dear Valued Guest, Thank you for posting your review on TripAdvisor. I agree that we do have an amazing staff here at the Fairfield Inn & Suites; they all do their best to ensure each guest experiences the best stay possible. Sarah is definitely an asset to our Front Desk staff, as she greets each guest with a warm smile and is always willing to go above and beyond. Thank you for continuously choosing to stay with us, we are looking forward to seeing you on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
70 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 16, 2013

Easy to get to from the border crossing. Friendly efficient check in. Lots of nice pillows. Carpet in hallway retro could cause a seizure if lights flickered. right next door to Boston Pizza so easy to get dinner.
Great breakfast scrambled eggs sausage patties, fruit and muffins and bagels bread, cereal, yogurt, nice selection to choose from.
Small pool and Jacuzzi exercise room did not get to use them.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hola1911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca H, Front Office Manager at Fairfield Inn & Suites Sault Ste. Marie, responded to this review, July 24, 2013
Dear Valued Guest, Thank you for posting a review of your recent stay at the Fairfield Inn & Suites. Being on Highway 17 West, it is the perfect location for travelers passing through the city. It is also a great spot as we are within walking distance to shopping and some great restaurants. We have recently updated our continental breakfast to include something for everyone. We hope you see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 16, 2013

this was our first trip to the Sault area - we had two adults and two teens so we needed a suite - when i called the hotel for information and reservations the person on the phone was FANTASTIC and very helpful.

When we arrived we were told the elevator was broken, they offered us another room but the third floor wasn't a big deal with teens, the front desk person tried to apologize 81 times but it wasn't necessasary, we were happy to climb the stairs. due to the elevator strike in ontario this was out of their control, it was however repaired the next day.

the pool was CLEAN .... very clean. the workout area was CLEAN - we were very happy with these areas.

Breakfast was great - the attendant chatted with each person coming in and offered advice for our plans, it was like having breakfast with family! the next day she rememberd us and asked how our excursion had been. this was fantastic service.

The room was clean and big, we had a queen suite with two queen beds and a pullout. it was nice to have an extra TV for the teenagers.

the windows overlooked a motel i think - not a great view but we weren't there for the view! we were there to explore the city - which was VERY easy from this hotel, we were only a few minutes from everything we needed.

I would definitly stay here again.

Room Tip: the queen suites have a little living room.... it was nice to have the extra space
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank phypersfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca H, Front Office Manager at Fairfield Inn & Suites Sault Ste. Marie, responded to this review, July 24, 2013
Dear Valued Guest, Thank you for taking the time to post the wonderful review of your recent stay with us. Our queen suites are the perfect rooms for families that require that extra little bit of space, and travelling with 2 teenage boys I know that extra space might be hard to come by while travelling. I'm happy to see that your family was able to reserve one of these suites. It was unfortunate that our elevator went out of service at the time of the strike with the elevator company. I hope you had a chance to see a lot of the amazing things Sault Ste. Marie has to offer. We look forward to seeing you and your family on your next visit. Thank you again for posting your review.
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Dalles
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 12, 2013

Stopped here on way from long road trip, and to catch some UFC on the web. Beds were comfy, room was very spacious, front desk was helpful, and pool and gym were good. only blip was the breakfast sausages were a little dried out, other then that the free breakfast was good.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ernest J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca H, Front Office Manager at Fairfield Inn & Suites Sault Ste. Marie, responded to this review, July 24, 2013
Dear Valued Guest, I'm glad to see you enjoyed your quick stay with us earlier this month while getting some much needed rest and catching up on UFC. We know how important a great breakfast is to start the day off right, especially when you are hitting the road in the morning for a long drive. I'm sorry to hear that the breakfast sausages were not quite up to par during your stay. We will be sure to keep a better eye on them to ensure that they do not dry out before our guests get to enjoy them. Thank you for posting your review, hopefully we will see you again next time you are in Sault Ste. Marie.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Sault Ste. Marie

Property: Fairfield Inn & Suites Sault Ste. Marie
Address: 633 Great Northern Rd, Sault Ste. Marie, Ontario P6B 5A1, Canada
Phone Number:
Location: Canada > Ontario > Northeastern Ontario > Sault Ste. Marie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Sault Ste. Marie
#6 Romantic Hotel in Sault Ste. Marie
#9 Business Hotel in Sault Ste. Marie
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Sault Ste. Marie 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
If you’re traveling for business or pleasure, Fairfield Inn & Suites, provides everything you will need to make the most of your stay at a convenient location! Great value and great service; all backed by a name you can believe in: Marriott. We also offer great group rates, whether it be for a wedding or sports team. You will find everything you need right at your doorstep. Included in the rate is a complimentary breakfast served daily, free Wi-Fi access throughout the hotel, a Salt Water Pool, Jacuzzi, a 24-hour Fitness centre, guest laundry on site and ample free parking. We also offer over 1000 sq feet of meeting space. Within walking distance to the hotel you'll find several excellent restaurants as well as great shopping. We are a 15 minute drive to all arenas and the downtown core. We are also the closest hotel to the new location of the Sault Area Hospital. Call one of our experienced Guest Service Representatives today to book your stay at the Fairfield Inn & Suites by Marriott-Sault Ste. Marie - Where staying is believing! ... more   less 
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Also Known As:
Fairfield Inn And Suites Sault Ste. Marie
Fairfield Inn & Suites Sault Ste. Marie Hotel Sault Ste. Marie
Fairfield Inn & Suites Sault Ste. Marie Ontario

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