We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Atmosphere - Poor Service”
1 of 5 bubbles Review of Casey's Grill Bar

Casey's Grill Bar
Price range: $7 - $22
Cuisines: American, Bar, Canadian, Grill
More restaurant details
Restaurant details
Good for: Large groups, Kids, Business meetings, Families with children, Bar scene, Special occasions
Dining options: Lunch, Late Night, Dinner, Free Wifi, Full Bar, Parking Available, Reservations, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible
Description: Classic and International menu based on fresh ingredients and a passion for flavor...popular choices include the Butcher Block Burger, Rotisserie Chicken, Back Ribs, Steaks, Mahi Mahi, and wonderful Asian dishes. Fully licensed; multi-leveled; flexible seating for business, groups or family entertaining; fireplace; free WIFI; very friendly;
Sault Ste. Marie, Canada
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Great Atmosphere - Poor Service”
1 of 5 bubbles Reviewed November 8, 2013

My wife an I attend Casey's usually once to twice a month. It's got a great atmopshere and a decent menu. Last Friday night we had a totally different experience than I'm use to.

Going to summarize the visit to make this quick:
- Got sat at a table and waited 10-15 minutes for a server to come around
- Waited another 10-15 minutes to get our drinks
- 20-30 minutes of just sitting there got me a little frustrated.
- Ordered apps and main course.
- Apps came out quickly brought by a different waitress
- After apps we waited and waited for our food, drinks empty on the table then finally the waitress came by and asked if we wanted another drink. I ordered water, my wife ordered tea.
- 10 minutes after ordering a second round of drinks our food came out, again brought by different servers.
- I ordered a burger with extra pickles, 1 little shrivelled up pickle on my burger.
- Got my water, but my wife was half way through her meal until I had to call the waitress over to ask where here tea was.
- We finish eating and sit at our table for another 20 minutes with a pile of dirty plates in front of us....
- skipped desert and left promptly.

- 20-30 minutes to get drinks after being seated, screwing up the order, not following up on how the food was after it was served, not bringing the second round of drinks, not clearing the table after we were finished.....

We normally have a great experience at Casey's but this one was for the books. Throughout the dinner I was going to grab the manager if she walked by, but she didn't.

I wish I could remember the servers name, but I cannot. She was rude and unattentive.

I chock up this poor visit to our crappy server!

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie H, Marketing Manager at Casey's Grill Bar, responded to this review, November 29, 2013
I apologize for the tardy response - your review seems to have missed my ever-vigilant watch. Casey's Grill.Bar is focused on great service, and it is very disappointing to hear of your experience. As you said, this is certainly not the norm. I have forwarded your review to Management and we will be in contact with you shortly. Thank you for reporting your experience. Managers do their best to check in with each and every table - I regret that we did not have the opportunity to visit yours.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

269 reviews from our community

Visitor rating
    91
    73
    53
    23
    29
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Canada
Level Contributor
30 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
“Amazing”
5 of 5 bubbles Reviewed October 22, 2013

Great staff and awesome food. Ate here around 15 times over 7 weeks of business staying at the Water Tower Inn - never disappointed.

Visited November 2012
Helpful?
Thank EA-M-W29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie H, Marketing Manager at Casey's Grill Bar, responded to this review, October 25, 2013
Will pass this on to the superb wait and kitchen staff at Casey’s Grill.Bar, and our wonderful chef Egbert Correa. Thank you for your welcome comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
caledonia
Level Contributor
5 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Great”
5 of 5 bubbles Reviewed October 16, 2013

Good varity on the menu and great food and service. Nice dining atmosphere, Very curtious serving staff

Visited October 2013
Helpful?
Thank william b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie H, Marketing Manager at Casey's Grill Bar, responded to this review, October 21, 2013
Thank you for your kudos William, and we hope you drop in again on your next visit to the Sault. Casey’s Grill.Bar launched its new menu October 7th, and we are getting very good guest response. There are gluten-free and Health Check items on the menu as well, that people truly welcome.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minesing, Canada
Level Contributor
201 reviews
115 restaurant reviews
common_n_restaurant_reviews_1bd8 84 helpful votes
“Great menu”
4 of 5 bubbles Reviewed September 25, 2013

A very good menu with a wide range of entrees to choose from and not over the top prices.
I ordered Jambalaya which was excellent. The staff was good, the restaurant is nicely decorated and service was excellent. Highly recommend.

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Ragu_ON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie H, Marketing Manager at Casey's Grill Bar, responded to this review, September 30, 2013
I see you are an avid reviewer, so you know your stuff. Latest news is, Casey’s Grill.Bar will launch a new menu October 7th, but we won’t get rid of the favourites and classics (like the jambalaya you enjoyed). In fact, the new menu features a new twist on Jambalaya...Jambalaya topped with grilled Jumbo shrimp! We also have feature night menus, and gluten-free and heart-friendly choices. We appreciate you recommending us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
11 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“as expected”
4 of 5 bubbles Reviewed September 23, 2013

Decent mid-range cuisine. I had a steak one night and 9-veg linguini the other night - both very tasty,and good service.

Visited September 2013
Helpful?
Thank cookerg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie H, Marketing Manager at Casey's Grill Bar, responded to this review, September 30, 2013
I see that you also wrote us a great review for our hotel, Algoma’ Water Tower Inn & Suites, so you were a guest and ate at our Casey’ Grill.Bar two nights…we appreciate the kudos, and look forward to your return; especially since you also positively reviewed two of my favourite places, Pancake Bay Provincial Park and the Canadian Bushplane Heritage Centre, both terrific places to visit when you’re in the Sault.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers who viewed Casey's Grill Bar also viewed

Sault Ste. Marie, Northeastern Ontario
Sault Ste. Marie, Northeastern Ontario
 
Sault Ste. Marie, Northeastern Ontario
Sault Ste. Marie, Northeastern Ontario
 
Sault Ste. Marie, Northeastern Ontario
Sault Ste. Marie, Northeastern Ontario
 

Been to Casey's Grill Bar? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing