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“Outstanding Customer Service”

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Super 8 Peterborough
Ranked #2 of 12 Hotels in Peterborough
Certificate of Excellence
Peterborough, Canada
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Outstanding Customer Service”
Reviewed March 18, 2014

We stayed at one night at the Super 8 just to get away for a night. We booked a normal room, for our family of four and a few days before our check in the Super 8 called and offered us a complimentary room upgrade to a family suit. The suit was clean and an overall nice room. The staff put a few nice touches in the room in the form of candy, a card and a nice message. They were great touches and we thought they went above and beyond. First with the free upgrade and then the nice welcoming touches.

The kids had a blast in the pool. Although the pool is small, the kids didn't seem to mind and they really enjoyed it.

The only cons I could say about our stay was that the beds weren't the most comfortable and we all woke up sore and stiff. And we went looking for the ice machine, but were unable to find it. There were no signs or anything on the map as to where it would be. But it was still a good stay.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Inkxpencil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken K, General Manager at Super 8 Peterborough, responded to this review, March 19, 2014
We truly appreciate you sharing your experience at our hotel. I am pleased to learn that you found that our smoke-free environment and practical amenities met your needs.

We recognize that many good hotels share the common elements of a nice space, four walls and the facilities they contain. We aspire to elevate service hospitality and to be the choice of travelers who appreciate being recognized as individuals and feeling at home away from home.

I appreciate your feedback with respect to our signage. We’ll look at opportunities to better direct our guests looking for ice which is located off the lobby on the main level.

We hope to extend a warm welcome to you the next time you visit Peterborough, Ontario.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 17, 2014 via mobile

We were in town to visit friends and decided to stay at this location due to the indoor pool. The hotel is a bit run down and the furniture in the room had seen better days. There was a generous offering for breakfast in the morning, but the pool was small and very busy with many guests. There are many hotels in town and I think we will likely stay at another when we return unless this establishment undergoes an update. Not a bad stay, just not a great one.

Stayed March 2014
Helpful?
Thank mrapothecary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken K, General Manager at Super 8 Peterborough, responded to this review, March 19, 2014
I greatly appreciate the feedback which you provided concerning your recent stay. A clean, comfortable and well cared for property is just as important to us as it is to you, our valued guest.

I understand that we did not meet your expectations with respect to the overall impression of your guestroom. Our goal is to demonstrate the greatest attention to detail and an exceptionally maintained room is a part of that focus. Please accept my sincerest apology for the disappointment which you experienced.

From our opening in 2008 to the present, we have continually invested in our property in order to meet with changing guest sentiments, brand standards and technological innovations. Enhancements to public spaces, broadband connections, and guestroom design are just some of the focuses of this pursuit.

We hope to be your hotel of choice the next time you stay in Peterborough, Ontario.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Peterborough

Property: Super 8 Peterborough
Address: 1257 Lansdowne St W, Peterborough, Ontario K9J 7M2, Canada
Phone Number:
Location: Canada > Ontario > Peterborough
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 12 Hotels in Peterborough
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Peterborough 2*
Number of rooms: 82
Official Description (provided by the hotel):
Our 100% smoke-free property provides easy access to major routes and is situated close to downtown Peterborough. Super 8 Peterborough is a new kind of hotel that puts style, innovation and friendly service within everyone's reach. Super 8 Peterborough offers guest rooms and suites, meeting room, an indoor pool, whirlpool spa, onsite coin laundry, fitness room and our complimentary SuperStart® breakfast — making it the perfect place to host your meeting or accommodate you while staying in the Peterborough area. ... more   less 
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Also Known As:
Super 8 Peterborough Hotel Peterborough
Peterborough Super Eight
Peterborough Super 8
Super 8 Peterborough Ontario

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