So, we went to their website, sent an email to book an accommodation; after no response within 2 days, called and made a phone reservation with a young woman. She was very friendly, provided us with information about the inn and about the island, and informed us that reservation confirmation was going to be sent via email. It sounded like we had put all the pieces together for a wonderful weekend on Pelee Island. It wasn't meant to be. After two weeks, we never received the emailed confirmation; we called the Inn to confirm given our trip was coming up. In speaking with Sandra, we were confirming details, and I asked that she send us an email confirmation so the information may be forwarded to our American friends who were meeting up with us on this trip. Sandra asked that I send her an email to remind her to send me an email with the confirmation. I told her that I initially sent an email to book a reservation but never received a response back, and she said that the internet on the island is not as reliable as it is on the mainland. She remained adamant that I send her an email to remind her to send me the reservation confirmation. At this point, I suggested to Sandra that it would be easiest and simpler for her to send me an emailed confirmation, as most hotels do. She was not impressed by my suggestion and told me she was going to cancel our reservation.
We wish we can provide a review on the inn, but given the circumstances, we never got the chance. What we can say is that customer service goes a long way, and in this case, there was no customer service.
- Official Description (provided by the hotel):
- My vintage Inn is on the most southeast shore of Pelee Island, it is set in a unique country setting just a pebbles throw to the beach. It's perfect for a romantic getaway or a cozy overnight stay with a loved one, while enjoying the serenity of Pelee Island. We offer an adult only atmosphere, asking that children be nineteen years and older. ... more less
- Also Known As:
- The Wandering Pheasant Hotel Pelee Island
- The Wandering Pheasant Inn Pelee Island, Ontario