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“What a wonderful Stay”

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Hilton Garden Inn Ottawa Airport
Ranked #6 of 67 Hotels in Ottawa
Certificate of Excellence
Twin Falls, United States
1 review
“What a wonderful Stay”
Reviewed June 17, 2014

I had such a great experience here that I would: tell my friends to stay stay here again suggest this location say it is very peaceful This was my first time in Canada and I was very pleased. IT ALL STARTED WITH A LATE CHECK-IN! The many trips to the airport were not an issue and I experienced nothing but happy employees.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Leslie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, June 18, 2014
Thank you for your feedback. We are pleased you enjoyed your first trip to Canada and we are glad we could help make it a great one. Hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,042 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (128)
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English first
Oakville, Canada
1 review
Reviewed June 12, 2014

each visit I have had nothing but quality, professional, and friendly service. I am never disappointed when staying at this hotel. The rooms are large, clean and complete with modern facilities. The lobby, hallways, and all common areas are equally impressive.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, June 18, 2014
Thank you so much for the kind words about our property. We appreciate you spreading the word about our gem of a property.
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Waterloo, Canada
Level Contributor
394 reviews
254 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
Reviewed June 6, 2014

Can’t beat this location: seemingly walking distance to the airport. This is a regular HGI, which are typically very nice. My room however was cavernous: too large, and rather empty. The coziness needs to be dialed up here. 7/10

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bensagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, June 18, 2014
Thank you for your review. We are glad you enjoyed the hotel and are disappointed that you did not love the over sized guestrooms. We take pride in the fact that our rooms are much larger than an average hotel. It allows you room to move and even rent out one of stay fit kits that allow you to workout in your own room. We hope to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 1, 2014 via mobile

From the moment I called the shuttle from the airport I knew I had selected a premium quality hotel. The shuttle driver Daniel was very friendly and genuinely interested in our adventure to Nunavut. The staff at the front desk were welcoming and checked us in promptly. Simple things like the carts to bring your luggage to the room were not big bulky flat platforms they were similar to the ones you would find at an airport. This certainly made it easier to maneuver around the elevators, hallways and into your room. As we were taking the carts back to the lobby we ran into Daniel and he insisted that he return the carts so we could relax for our journey.

The rooms were very warm and welcoming. They are definitely quality throughout including large washroom large business desk and of coarse the amenities like fridge, coffeemaker and microwave.

I would definitely recommend this hotel.

Stayed June 2014, traveled on business
Helpful?
1 Thank Wireton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, June 2, 2014
Thank you for taking the time to write a review. Daniel is truly one of the best out there and we are proud to have him work here. He truly embodies all there is about customer service. Thank you for the recognition. We will be sure to pass it along. We are pleased you enjoyed your stay. Best wishes for your trip to Nunavut and maybe we will see you on your way home. Safe Travels.
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Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 31, 2014 via mobile

Recently spent 4 nights at this hotel. Attended a conference which was conveniently held at the hotel and also attended a 2 day exhibit nearby. The hotel delivered on all counts. Since originally a colleague was to attend I had to call to make changes especially since the hotel was sold out. Monica from the reservation desk ensured everything worked smoothly. Along with Monica, the rest of the front desk crew was always friendly and helpful.

The room was large, clean and comfortable and everything worked except for a leaky iron which housekeeping quickly replaced. Also the bed while it felt comfortable didn't seem to be adjustable and thus I would awake with a slightly sore back. However I also realize bed comfort is a personal thing and every hotel bed is different.

The restaurant and bar offered excellent food served by very friendly and efficient servers like Emily, Sheena, Paula, and Matthew. While there was on-going construction as the hotel was adding over 100 rooms, I hardly heard anything. Matter of fact, even with the airport location and the construction, this hotel was much quieter than many I've stayed at. Overall I would highly recommend this hotel and would gladly return.

Stayed May 2014, traveled on business
Helpful?
1 Thank LOUIE L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, June 2, 2014
Thank you for your review. We are so pleased that had such great service duriong your stay. It is always great when guests recognize our team members for excellent service. We will be sure to pass on the feedback to them direclty, Thank you for taking the time to share your experiences and hope to see you back next year at this annual conference.
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Ottawa, Canada
1 review
Reviewed May 30, 2014

I stayed at The Hilton garden Inn hotel in Ottawa on a recent business trip and had a great experience. The room was clean with a very comfortable bed, staff was friendly and helpful and the food was great. I stayed for two nights and would do it again. The Hilton never disappoint!

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, June 2, 2014
We are pleased you enjoyed the HIlton experience. We strive for excellence with every guest. We focus on customer service, cleanliness and culinary excellence. Thank you for your loyalty. See you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kingston
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 28, 2014

This hotel is very convenient for anybody flying from the Ottawa airport. It would be much nicer if they had long term parking available but the Park and Fly is close by. The rooms were clean and spacious and the staff helpful and friendly. I can't really comment on the other amenities of the hotel because for us it was merely a place to sleep before a very early flight. I would recommend this hotel to others and will stay there again myself.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank samsladyKingston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, June 2, 2014
Thank you for your review. In regards to parking, we simply cannot offer long term parking as we would not have enough parking for our guests and conference attendees but we do have a special price for our guests at the Park and Fly. We are pleased you enjoyed your stay and look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Ottawa Airport

Property: Hilton Garden Inn Ottawa Airport
Address: 2400 Alert Rd, Ottawa, Ontario K1V 1S1, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Ottawa
#4 Romantic Hotel in Ottawa
#4 Business Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Ottawa Airport 3*
Number of rooms: 167
Official Description (provided by the hotel):
At the Hilton Garden Inn Ottawa Airport hotel in Ottawa, Ontario, Canada, you'll find everything you want, right where you need it. The Hilton Garden Inn Ottawa Ontario hotel is located five minutes west of the Ottawa MacDonald Cartier International Airport and 15 minutes to downtown Ottawa. The hotel is completely soundproof. The Hilton Garden Inn Ottawa Ontario Airport hotel is certain to please the busy executive or leisure traveler. The Hilton Garden Inn in Ottawa is designed with you in mind, and offers the following services: Garden Grille and Bar, Evening Room Service Available, 24-hour Pavilion Pantry® convenience store, Pavilion Lounge, Complimentary shuttle service and self parking (Park and Fly rates available!), Complimentary business center, Complimentary wired and wireless Internet access throughout entire hotel, including guest rooms, Indoor heated pool and whirlpool, Complimentary Exercise Room, 7,200 sq. ft. state-of-the-art banquet facilities, Complimentary morning paper, Valet and self-laundry available. ... more   less 
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Also Known As:
Hilton Garden Inn Ottawa Airport Hotel Ottawa
Ottawa Hilton

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