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“Excellent Hotel”

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Hilton Garden Inn Ottawa Airport
Ranked #6 of 67 Hotels in Ottawa
Certificate of Excellence
1 review
“Excellent Hotel”
Reviewed November 11, 2013

Booked half a dozen rooms for guests coming in from out of town. Everything at the hotel was top-notch. Rooms are very spacious and clean. Staff was always helpful and went out of their way. I will use this hotel again next year.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Aysha J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, November 20, 2013
We are so pleased you enjoyed your stay. We are a very popular hotel for groups as we offer all the essential services under one roof. Thank you for noticing our top notch service and cleanliness. See you next year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,016 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
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English first
St. Catharines, Ontario
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed November 6, 2013

I stayed at this hotel while visiting friends in Ottawa. It is extremely close to the airport but I did not hear the planes at all. The outside area is under construction but that did not impede in any way. Clean and comfortable, just what I expect from a HGI!

  • Stayed October 2013, traveled solo
    • Value
    • Location
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Helpful?
Thank DrivingSoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, November 7, 2013
Thank you for staying with us. We are so glad you enjoyed your stay
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kelowna
1 review
Reviewed November 5, 2013

Had a great over night stay. Staff were friendly and efficient, room was quiet, bed was comfortable. Expectations were exceeded with the quality of the dinner I had in the restaurant. What was chosen for convenience turned out to be a very pleasant surprise.

  • Stayed November 2013, traveled on business
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank zara001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, November 7, 2013
Thank you for your review. We are pleased that our restaurant exceeded your expectations. We use only the freshest ingredients and our pastry chef prepares many items including our breads and desserts from scratch.
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Edmonton, Canada
2 reviews
Reviewed November 3, 2013

Clean modern facilities with a nice touch of class. So close to the Ottawa airport. Excellent facilities and the staff were fantastic. I found the food first class and for the price charged a great value. Try the Mills Organic Lager on tap. A smooth beer that is phenomenal. First time I ever tried it. It would be nice if the TV's were a bit bigger, but this did not have a negative impact on my stay. I will definitely stay here in the future.

  • Stayed October 2013, traveled with family
    • Value
    • Location
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    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank glyoung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, November 7, 2013
Thank you for your feedback. We are so pleased you enjoyed your stay and particularly the beer we serve. We are pleased to serve local micro brewery beers and small winery wines at our establishment. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fall City, Washington
Level Contributor
48 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 25, 2013

I had to stay at this hotel for a week. They have a bed that has dials for firm or soft. The bed would not hold and we sunk to the bottom of the bed a fter a hour of sleeping on this. Our backs hurt. We complained twice and they did nothing. They could have given us a new room.

Room Tip: Lots of contruction do not sleep on the airport side. Lots of plane noise
See more room tips
  • Stayed October 2013, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Whitney R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, October 26, 2013
Thank you for your feedback. I am very sorry to hear that we did not resolve your issue during your stay. The beds should definately hold their firmness and at a minimum, we most definately should have offered to move you rooms. If you would contact me directly at the hotel, I would like to make this right.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
339 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 364 helpful votes
Reviewed October 24, 2013

I am a returning guest at Hilton Garden Inn at Ottawa Airport. Our last visit in March was in line with the previous experience: a great stay. This hotel provide solid value.
I appreciate the free airport shuttle service, as well the fact that always they provide a quiet room if requested.

  • Stayed March 2013, traveled as a couple
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Helpful?
Thank Robby_Cristian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, October 26, 2013
Thank you for your loyalty with our hotel. We appreciate your return business. We are pleased you enjoy the tranquility of our hotel and the service of our hotel shuttle. We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodbury, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed October 23, 2013

Convenient location providing a very pleasant experience. Excellent food and amenities. Hotel undergoing an expansion, but it did not interfere with my visit. Shuttle service to and from Airport is excellent. The quidk brown fox jumped over the laz dog, four score and seven years ago, how much more to meet the 200 character review requirement?

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Karl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, October 26, 2013
Thank you for your review. We appreciate you mentioning how quiet the hotel is during our expansion. Our number one priority during the expansion is our guests happiness. We look forward to a return visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Ottawa Airport

Property: Hilton Garden Inn Ottawa Airport
Address: 2400 Alert Rd, Ottawa, Ontario K1V 1S1, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Ottawa
#4 Business Hotel in Ottawa
#4 Romantic Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Ottawa Airport 3*
Number of rooms: 167
Official Description (provided by the hotel):
At the Hilton Garden Inn Ottawa Airport hotel in Ottawa, Ontario, Canada, you'll find everything you want, right where you need it. The Hilton Garden Inn Ottawa Ontario hotel is located five minutes west of the Ottawa MacDonald Cartier International Airport and 15 minutes to downtown Ottawa. The hotel is completely soundproof. The Hilton Garden Inn Ottawa Ontario Airport hotel is certain to please the busy executive or leisure traveler. The Hilton Garden Inn in Ottawa is designed with you in mind, and offers the following services: Garden Grille and Bar, Evening Room Service Available, 24-hour Pavilion Pantry® convenience store, Pavilion Lounge, Complimentary shuttle service and self parking (Park and Fly rates available!), Complimentary business center, Complimentary wired and wireless Internet access throughout entire hotel, including guest rooms, Indoor heated pool and whirlpool, Complimentary Exercise Room, 7,200 sq. ft. state-of-the-art banquet facilities, Complimentary morning paper, Valet and self-laundry available. ... more   less 
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Also Known As:
Hilton Garden Inn Ottawa Airport Hotel Ottawa
Ottawa Hilton

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