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“The Best at the Airport” 5 of 5 bubbles
Review of Hilton Garden Inn Ottawa Airport

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Hilton Garden Inn Ottawa Airport
Ranked #6 of 67 Hotels in Ottawa
Certificate of Excellence
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“The Best at the Airport”
5 of 5 bubbles Reviewed October 16, 2013

Above average service and room size makes this a great stop over place. We stay here routinely on our travel through Ottawa. The staff is excellent. Even the driver remebers my name. I would recommend without reservation. Little extras like storing perishables in their fridge is never a problem. Spotless property.

  • Stayed October 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank drbens2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, October 17, 2013
We take great pride in our customer service and are so pleased you enjoyed your stay. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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974 reviews from our community

Traveler rating
    566
    297
    73
    28
    10
See reviews for
276
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Barrie, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 16, 2013

My family was visiting Ottawa for the weekend. We encounted very pleasant staff at the front desk at check-in and check-out. With close proximity to the airport, the rooms were clean, quiet and very spacious. Loved the in room coffee!

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Kent M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, October 17, 2013
We appreciate your survey and are pleased you enjoy our hotel and service. Safe Travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitchener Ontario
Level Contributor
90 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed October 15, 2013

We had a very good experience at this hotel - spacious room, comfortable beds, clean. I wished for better coffee in the room but that's the only concern we had. We do end up in Ottawa quite often and had been staying in a more expensive suite - we will now start staying here as it meets our needs at a better rate.

Thanks!

  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BFLP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, October 16, 2013
Thank you so much for your feedback. We are pleased you enjoyed your stay. On the coffee front, we are in the midst of installing Keurig machines this week in all guestrooms with Timothy's cofee and there will an opportunity to purchase specialty coffee from Starbucks and others in our pantry.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, BC
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed October 13, 2013

I don't always stay in Hilton Hotels, but years ago my husband and I started a tradition........on the final night of a trip we would stay in a nice hotel near the airport.....a last bit of luxury and convenience before heading back to reality. We used to live in Ottawa so it feels a bit strange to spend money to stay in a hotel there but this one is worth it! The shuttle will pick you up and take you to the airport - it's three minutes away. The rooms are lovely, clean and spacious, the pool and hot tub are just the ticket after a long drive and to get ready for a flight. The restaurant service is professional and friendly, the food well-presented and fine. The staff are helpful and oh...did I mention..It's three minutes from the airport!

  • Stayed October 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dustysombrero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, October 15, 2013
We are so pleased you take the time to pamper yourselves at the end of a vacation. We are so pleased you chose our hotel to do so. We pride ourselves on making every stay great for every guest. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed October 13, 2013

I forgot to write my review from my two stays in August. My Wife was leaving on a two week business trip. We live in Lanark but are Ottawa Patrons for decades. I did a search on Hotels near the Airport as she was going to be gone during our 5th Anniversary and thought we would enjoy a stay the night before and the night she comes back. Searched Trip and picked this hotel based on reviews. Everything and Everyone was amazing with one exception. One of Our breakfasts - Mine - was the daily special of Eggs Beni but with home made bacon was claimed on the blackboard and by the Waiter. When I got it, it was inedible!! I am a chef and it was left over pork roast shredded and then re-fried on the grill, I brought it to the attention of our waiter and he was agreeable just by looking at it. Next thing I new he was back and had compt the entire breakfast. I told him I was not looking for a free meal but he insisted. Everything else was delicious so I would have been ok with paying for my Wife's breakfast. We will always stay here when we travel. The hotel is in the west end of Ottawa and yes there is not much to do in the area so you have to use a taxi if you do not bring a car. But we had dinner one night at the Keg and that's one of my fave restaurants only 5 minutes away. Everyone is fantastic wish I had captured names of staff so I could post here. Oh ya you CANNOT hear the planes but our rooms you could see them take off and land very cool!

Room Tip: Rooms 600 was a great view if you like plane watching
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Chef P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, October 15, 2013
Thank you for your honest feedback. We appreciate you pointing out the unsatisfactory bacon that you had and we are pleased that the problem was resolved to your liking. We pride ourselves on our satisfaction promise to ensure every guest is satisfied with their stay. We look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Osh Kosh, Wi, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 9, 2013

very nice hotel, very comfortable bed, , clean room, staff very helpful, esp in the dining room, next visit I will plan to stay longer in Ottawa and do more sightseeing, great location, to airport and main road leading into city

  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Philip E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, October 15, 2013
Thank you for your feedback. We are so pleased you enjoyed your stay. We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, NS, Canada
1 review
5 of 5 bubbles Reviewed October 9, 2013

This is a beautiful hotel. I was greeted by the front desk staff immediately, and they asked if their was any thing else they could do to make my stay more enjoyable. The hotel was clean, very clean in the room, the restaurant and all common areas. Plenty of common area seating to just relax and enjoy the space. Bathroom towels were full, fluffy, soft and plentiful. The view of watching Ottawa Airport was great. I would recommend this hotel without a second thought, and plan on making it my Ottawa Airport hotel in the future. The shuttle was speedy, and driver very polite, no load music to avoid conversation. Great Hotel, Great Location, Great Visit.

  • Stayed October 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, October 15, 2013
Thank you for sharing your experience with the world. We appreciate travellers sharing their stay with future guests. We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Ottawa Airport

Property: Hilton Garden Inn Ottawa Airport
Address: 2400 Alert Rd, Ottawa, Ontario K1V 1S1, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Ottawa
#4 Business Hotel in Ottawa
#4 Romantic Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Ottawa Airport 3*
Number of rooms: 167
Official Description (provided by the hotel):
At the Hilton Garden Inn Ottawa Airport hotel in Ottawa, Ontario, Canada, you'll find everything you want, right where you need it. The Hilton Garden Inn Ottawa Ontario hotel is located five minutes west of the Ottawa MacDonald Cartier International Airport and 15 minutes to downtown Ottawa. The hotel is completely soundproof. The Hilton Garden Inn Ottawa Ontario Airport hotel is certain to please the busy executive or leisure traveler. The Hilton Garden Inn in Ottawa is designed with you in mind, and offers the following services: Garden Grille and Bar, Evening Room Service Available, 24-hour Pavilion Pantry® convenience store, Pavilion Lounge, Complimentary shuttle service and self parking (Park and Fly rates available!), Complimentary business center, Complimentary wired and wireless Internet access throughout entire hotel, including guest rooms, Indoor heated pool and whirlpool, Complimentary Exercise Room, 7,200 sq. ft. state-of-the-art banquet facilities, Complimentary morning paper, Valet and self-laundry available. ... more   less 
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Also Known As:
Hilton Garden Inn Ottawa Airport Hotel Ottawa
Ottawa Hilton

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