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“Excellent for an early morning flight”

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Hilton Garden Inn Ottawa Airport
Ranked #7 of 67 Hotels in Ottawa
Certificate of Excellence
Edmonton, Canada
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Excellent for an early morning flight”
5 of 5 bubbles Reviewed July 17, 2013

We had an overnight stopover in Ottawa. This hotel is close to the airport and offers a free shuttle - although you need to call for the shuttle and this fact isn't indicated on the website at all. But, the shuttle service is fantastic and starts at 4am for those early morning flights. The room was terrific with good wifi. The pool reeked of chlorine and the tile at waterline needs a good clean, but it beat having no pool at all. Plus, it was open late. I'd stay again if we had another early morning flight leaving Ottawa.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank TrickyNag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, July 19, 2013
Thank you for your feedback. We will be sure to put a note on our website about the shuttle. We look forward to your next visit with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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996 reviews from our community

Traveler rating
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    75
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    10
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
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English first
Minden, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 13, 2013

Friendly staff with pleasant and professional manners. Good meal in the dining room, well made food in small enough portions in the main to be able to enjoy a dessert. Very clean hotel, so we had no allergic reactions to dust. We had a lovely room with a great bed. It was SUPER QUIET, so we got a good night's sleep even though we had to get up very early for our flight.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, July 15, 2013
Thank you so much for sharing your hotel experience. We are very happy to hear you had such an enjoyable stay. We look forward to your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thunder Bay, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 10, 2013

Our room at the Hilton Garden Inn was large and clean with lots of amenities. All the staff were friendly and very helpful. I also got a great pre-pay price online for the room which saved me nearly $100.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Julie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, July 11, 2013
We are so pleased that you enjoyed our hotel. Yes, our online advanced purchase pre paid program is very advantageous. Guests just have to be clear that the rate is non refundable or changeable. If your plans are firm, it is a great way to save some money. This offer must also be booked 7 days or more in advance of your stay. Thank you for sharing your tip with the online world. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed July 9, 2013

Clean, comfortable hotel just minutes from Ottawa airport. Complimentary shuttle takes about 5 minutes and staff could not have been more friendly. Despite proximity to airport, did not hear any plane noise from our room.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thefeetdoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, July 10, 2013
Thank you for your feedback. We appreciate our guests sharing their positive experiences with the online world. We look forward to your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed July 9, 2013

Stayed here while packing and loading our belongings for a move. Great place to spend the night after a long day in the heat.

The hotel was a little awkward to find, with a dirt road entrance on little-known Alert Rd.

Staff was very friendly and helpful, always saying "hello" and even found us an iPhone cable when we forgot ours at the house.

Rooms were large and clean. And QUIET! We never heard one airplane while we were there, despite having a view of the runway!

Beds were very comfy and bathrooms spacious. The only complaint I would have is that you need go-go-gadget arms to reach the toilet paper, or you're leaning off the seat to get it. The toilet paper should be mounted closer to the porcelain!

Will definitely stay at a Hilton Garden Inn again.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JennyRightSide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, July 10, 2013
Thank you for your great review. We are sorry you had difficulty finding the hotel. We are so new, that some GPS's do not locate us as of yet. In regards to the gravel entrance, we currently have a construction project going on in the parking lot and have had to temporarily relocate the main entrance to the grounds. Thank you for your understanding. We are so glad that you noticed the excellent soundproofing we have invested in the hotel. It is very fun to watch the planes from your room, but not hear them. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lindsay, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 7, 2013

Always feel welcome staying at the Hilton from the moment we arrived to leaving. The breakfast was wonderful and the waiter was excellent, great selection and fast. The beds always give us a quality sleep which is our most important factor in whether we go back to the hotel again. Looking forward to our next trip!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Kevin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, July 8, 2013
Thank you so much for your loyalty. It is always great when returning guests write a review. We are so pleased you enjoy our hotel and we look forward to welcoming you back on your next trip to Ottawa.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Accra, Ghana
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed July 6, 2013

Clean rooms, comfortable beds, close to the airport, free airport shuttle, complimentary wi-fi, free brewed coffee in the lobby, friendly staff. Buffet breakfast was very good with lots of variety. A little pricey given it is an airport hotel.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank abfab1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, July 8, 2013
Thank you so much for your feedback. We are very pleased that you noticed our cleanliness, friendly staff and great food. We pride ourselves on these three things. We look forward to your next visit with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Ottawa Airport

Property: Hilton Garden Inn Ottawa Airport
Address: 2400 Alert Rd, Ottawa, Ontario K1V 1S1, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Ottawa
#4 Business Hotel in Ottawa
#4 Romantic Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Ottawa Airport 3*
Number of rooms: 167
Official Description (provided by the hotel):
At the Hilton Garden Inn Ottawa Airport hotel in Ottawa, Ontario, Canada, you'll find everything you want, right where you need it. The Hilton Garden Inn Ottawa Ontario hotel is located five minutes west of the Ottawa MacDonald Cartier International Airport and 15 minutes to downtown Ottawa. The hotel is completely soundproof. The Hilton Garden Inn Ottawa Ontario Airport hotel is certain to please the busy executive or leisure traveler. The Hilton Garden Inn in Ottawa is designed with you in mind, and offers the following services: Garden Grille and Bar, Evening Room Service Available, 24-hour Pavilion Pantry® convenience store, Pavilion Lounge, Complimentary shuttle service and self parking (Park and Fly rates available!), Complimentary business center, Complimentary wired and wireless Internet access throughout entire hotel, including guest rooms, Indoor heated pool and whirlpool, Complimentary Exercise Room, 7,200 sq. ft. state-of-the-art banquet facilities, Complimentary morning paper, Valet and self-laundry available. ... more   less 
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Also Known As:
Hilton Garden Inn Ottawa Airport Hotel Ottawa
Ottawa Hilton

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