Dropped by the Lieutenants Pump with several co-workers to have dinner one evening while visiting Ottawa. The "Pump" was busy;the patio was full and the bar area was as well. We did not have a reservation, however we received a table immediately.
Our experience was not the greatest from that point on. Our server was prompt to take our drink order, but appeared to become distracted from that point on. Service slowed to a crawl. Our meal order arrived 50 min or so after it was taken. Unfortunately, several items were not as ordered. Our server's attitude, as she articulated "oh well, you have what you have, Enjoy."
I had the steak sandwich. It was served luke-warm on a hamburger bun. My co-workers had the prime rib, hamburger and ribs. The ribs were apparently very good, the others were lack-luster and not hot.
Most of my reviews on TripAdvisor rarely rate Poor or below.
My experience at this restaurant was not great. I would rank it somewhere between Poor and Average (closer to poor).
As I said earlier, this place appeared to be very popular and busy. Perhaps my group caught our server at a poor time. Hopefully her troubles have passed and she is doing better.
If you are visiting Ottawa and on Elgin Street there are plenty of establishments to choose from. Enjoy!
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