I've visited a few times, and whether it's spicy or mild you're after you'll find something to suit your taste at Royal Thai. My favorite has to be the coconut and shrimp soup though; I've been known to go on a cold day and have a few servings of this rather than only one and other dishes. It's a must-have on any visit.
The location is convenient if you're shopping in the Byward Market and it's only a short walk from the Rideau Centre too. The service has always been quick and courteous, the prices are reasonable, and I've yet to have a meal I didn't enjoy.
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