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“Terrible food, atrocious service.”

Mamma Grazzi's Kitchen
Ranked #954 of 2,773 Restaurants in Ottawa
Cuisines: Italian
More restaurant details
Restaurant details
Dining options: Late Night, Lunch, Dinner, Reservations
Neighborhood: Byward Market Area
Ottawa, Canada
Level 3 Contributor
13 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Terrible food, atrocious service.”
Reviewed March 1, 2013

The waiter tried to memorize the orders of fifteen people, got three of them very wrong, and when we asked to speak to the manager, we were told he wasn't in that night. On the way out, another server whispered to us that that WAS the manager!!

Helpful?
1 Thank Geoffrey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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285 reviews from our community

Visitor rating
    67
    93
    52
    32
    41
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Ottawa, Canada
Level 3 Contributor
15 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 46 helpful votes
“Food ok, restaurant dirty!”
Reviewed January 19, 2013

I like going to this restaurant in the summertime only because of their nice outdoor patio. The setting makes you feel like you are in Europe. Their pizzas are good, however the pastas are just ok. Biggest let down was the cleanliness of the restaurant. My boyfriend and I went to this restaurant for our anniversary thinking we would get a nice seat on the patio, unfortunately it was closed so we were forced to sit inside. We were there around 4 pm. The restaurant was dirty, with crumbs all over the floor. It is very small on the inside and outdated. There must have been a group before us who made a mess. What puzzled me was that when we arrived there was no one there, so the staff could have easily cleaned up, instead the server was sitting and reading when we walked in. I didn't even finish my food because I just wanted to get out of the place. I have never seen a restaurant so messy. If you choose to go, go in the summertime so you don't have to sit inside.

  • Visited September 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank kiselikupus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
Level 6 Contributor
539 reviews
432 restaurant reviews
common_n_restaurant_reviews_1bd8 223 helpful votes
“Neverdisappoints”
Reviewed January 10, 2013

This is a fantastic little Italian place that will never disappoint. The portion size is huge and the quality of the food is very good. We always order one pizza and one pasta and just share it. Often we have no room for dessert! You will also be surprised the way your wine is served!

Visited April 2012
Helpful?
Thank foodie_wanderlust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level 3 Contributor
20 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
“" Fresh Pasta?"”
Reviewed January 1, 2013

I real surprise when it comes to the quality of food at this restaurant with a three page menu based on pastas alone was a huge disappointment!
The pasta was definitely not home made,fresh as they claim and the sauces that accompanied sounded wonderful on paper, but were watered down and very bland, my friends veal was so rubbery it may have even been microwaved??
Overall given the pleasant atmosphere and great service by our waiter the food was nothing I would visit twice for

  • Visited August 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank OttawaFoodie101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trois-Rivieres, Canada
Level 5 Contributor
72 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 36 helpful votes
“Good food”
Reviewed October 11, 2012

They serve very good pizza.
Their price are not too expensive.
We had an excellent service.
A good value!

Visited October 2012
Helpful?
Thank MagDen007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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