We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

“Terrible food, atrocious service.” 1 of 5 stars
Review of Mamma Grazzi's Kitchen

Mamma Grazzi's Kitchen
Ranked #769 of 2,617 Restaurants in Ottawa
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Late Night, Lunch, Dinner, Full Bar, Outdoor Seating, Reservations, Seating, Serves Alcohol, Waitstaff
Neighborhood: Byward Market Area
Ottawa, Canada
Level Contributor
13 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Terrible food, atrocious service.”
1 of 5 stars Reviewed March 1, 2013

The waiter tried to memorize the orders of fifteen people, got three of them very wrong, and when we asked to speak to the manager, we were told he wasn't in that night. On the way out, another server whispered to us that that WAS the manager!!

Helpful?
1 Thank Geoffrey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

247 reviews from our community

Visitor rating
    58
    82
    45
    27
    35
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Ottawa, Canada
Level Contributor
14 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 44 helpful votes
“Food ok, restaurant dirty!”
2 of 5 stars Reviewed January 19, 2013

I like going to this restaurant in the summertime only because of their nice outdoor patio. The setting makes you feel like you are in Europe. Their pizzas are good, however the pastas are just ok. Biggest let down was the cleanliness of the restaurant. My boyfriend and I went to this restaurant for our anniversary thinking we would get a nice seat on the patio, unfortunately it was closed so we were forced to sit inside. We were there around 4 pm. The restaurant was dirty, with crumbs all over the floor. It is very small on the inside and outdated. There must have been a group before us who made a mess. What puzzled me was that when we arrived there was no one there, so the staff could have easily cleaned up, instead the server was sitting and reading when we walked in. I didn't even finish my food because I just wanted to get out of the place. I have never seen a restaurant so messy. If you choose to go, go in the summertime so you don't have to sit inside.

  • Visited September 2012
    • 3 of 5 stars
      Value
    • 1 of 5 stars
      Atmosphere
    • 5 of 5 stars
      Service
    • 3 of 5 stars
      Food
Helpful?
1 Thank kiselikupus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
Level Contributor
414 reviews
334 restaurant reviews
common_n_restaurant_reviews_1bd8 181 helpful votes
“Neverdisappoints”
4 of 5 stars Reviewed January 10, 2013

This is a fantastic little Italian place that will never disappoint. The portion size is huge and the quality of the food is very good. We always order one pizza and one pasta and just share it. Often we have no room for dessert! You will also be surprised the way your wine is served!

Visited April 2012
Helpful?
Thank foodie_wanderlust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
20 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“" Fresh Pasta?"”
1 of 5 stars Reviewed January 1, 2013

I real surprise when it comes to the quality of food at this restaurant with a three page menu based on pastas alone was a huge disappointment!
The pasta was definitely not home made,fresh as they claim and the sauces that accompanied sounded wonderful on paper, but were watered down and very bland, my friends veal was so rubbery it may have even been microwaved??
Overall given the pleasant atmosphere and great service by our waiter the food was nothing I would visit twice for

  • Visited August 2012
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Atmosphere
    • 4 of 5 stars
      Service
    • 1 of 5 stars
      Food
Helpful?
1 Thank OttawaFoodie101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trois-Rivieres, Canada
Level Contributor
72 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 36 helpful votes
“Good food”
4 of 5 stars Reviewed October 11, 2012

They serve very good pizza.
Their price are not too expensive.
We had an excellent service.
A good value!

Visited October 2012
Helpful?
Thank MagDen007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Mamma Grazzi's Kitchen also viewed

 

Been to Mamma Grazzi's Kitchen? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing