I have been going to this restaurant for years because I love the food. After this last time, I will likely not return. The place needs renovations, updated menus, less salt in the sauces, a professional cleaning and a change in attitude of the servers.
We had a new chef who cooked our meals individually which meant that by the time I received my food, the first friend was finished her meal. Usually they cook everything together. Also, one friend had to bring her own soya sauce, due to allergies, and asked the chef to use it on her meal. Either he didn't understand English or chose to ignore her. We had to mention it to him three times and most of her food was cooked without it, so very bland. Suggest they get with the times, and use a different soya sauce, so someone with a gluten free diet can enjoy the great ginger and sesame sauce. This time those sauces were very salty. We had to ask for water and the waitress never came back to offer to refill the glasses.
The ladies washrooms are filthy!!!! The fans above the stovetops are disgusting and I am surprised they have not had a fire, yet!!! The menus need a facelift and have needed this for many years.
Last but not least, we were there on a Thursday night. The four of us spent $150 and after supper when we are sitting and socializing with each other, at 9pm we were told the restaurant was closed and were asked to leave. Nine o'clock on a Thursday night!!!!! This, to me, was the tip of the iceberg. I love the food here, with less salty sauces; have been going here for 30 years but when someone asks me to leave at 9pm on a Thursday night that is the end of it for me. You do NOT ask customers to leave just because you want to get home earlier. This is the restaurant business. If people are sitting around there is a good chance they will order another drink, possibly desert, or whatever.
I was disgusted and shocked by this action and I have never been told to leave because a restaurant was closing at 9pm.
The Japanese village has lost a 30 year customer.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.